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Colon Hotel
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Reviews (2,166)
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1,102
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1,223 - 1,228 of 2,166 reviews
Reviewed 29 August 2012

This top of the line hotel is centrally located right across the street from the main Cathedral. We walked to lots of restaurants, museums, etc. The staff was helpful. The bar area is very nice after a hot day outside. The room were nice sized. We looked out over the square and directly at the Cathedral.

  • Stayed: June 2012, travelled with friends
    • Value
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3  Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColonBCN, Director de Relaciones con Clientes at Colon Hotel, responded to this reviewResponded 3 September 2012

Dear Guest,

We are really happy to learn that you enjoyed your stay with us and that you appreciated our facilities.

As you mentioned in your review, we have the privilege of being located right in front of the magnificent Old Cathedral, and at walking-distance to major touristic attractions in down town Barcelona.

It will be a real pleasure to have you stay back at the hotel next time you visit Barcelona.
We look forward to see you again!.
Best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2012

Pluses-
Good location, clean room, good 24hr desk

Negatives-
Staff were unhelpful every time I interacted with them, the restaurant was fairly poor, the room needed updating, overall much more 3* than 4* imho.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
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1  Thank tombleonholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColonBCN, Director de Relaciones con Clientes at Colon Hotel, responded to this reviewResponded 3 September 2012

Dear Guest:

From all of us here at Hotel Colón, we´d like to thank you for choosing us for your stay while in Barcelona. We are most thankful for constructive reviews for they allow us to enhance our understanding of our guests' needs and wants.

We have taken note of your comments; both on the front-desk staff and on the blankets situation, and we´ve passed it along to the department in charge so they can take proper action.

We would love to see you again next time you are in town. Hopefully you´ll give us a chance to show you our improvements!
Looking forward to hearing from you.
Best,

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Reviewed 26 August 2012

We stayed one night in this stylish hotel; on the front side.
Rooms, everything perfect. Except for one thing: there was some festival and just (?) that night there was a concert in front of the hotel, till three at night.
Imagine how we slept..................

The only thing they could say at the desk was, that that festival was very popular amongst the Catalonians. In other words: you are in bad luck.
In this way you are not defending the interests of your guests/clients. A four star hotel with these rates should do better than that.

  • Stayed: August 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Cleanliness
1  Thank Pierre D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColonBCN, Director de Relaciones con Clientes at Colon Hotel, responded to this reviewResponded 3 September 2012

Dear Guest,

First of all, we´d like to thank you for having chosen our hotel for your stay in Barcelona.

Our long-time goal has always been to deliver the best possible service to our guests so they can live a wonderful and unforgettable experience while in Barcelona. Occasionally and due to the location of our hotel we can be in the middle of city celebrations. We feel really sorry for the inconveniences that made you feel uncomfortable, but unfortunately there are situations that not only depend on the hotel.

If you find yourself planning your next trip to Barcelona, contact us in advance so we can arrange any special request you may have. We would love to have the chance to redeem ourselves and show you just how amazing this city can be.
Sincerely,

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Reviewed 26 August 2012

Great location to walk around Barcelona. The staff was average (not terribly interested in helping me secure dinner reservations). The rooms were small but clean. The bed was hard as a rock. Still, I value great location above all else and this place has that.

  • Stayed: August 2012, travelled solo
    • Value
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1  Thank worldtraveler2244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColonBCN, Director de Relaciones con Clientes at Colon Hotel, responded to this reviewResponded 3 September 2012

Dear Guest:

From all of us here at Hotel Colón, we´d like to thank you for choosing us for your stay while in Barcelona.

We have taken note of your comment on the front-desk staff and on the blankets situation, and we´ve passed it along to the department in charge so they can take proper action.

On the other hand, we are happy to learn you took advantage of our top-notch location to enjoy the many touristic attractions this wonderful city has to offer. From your review we can tell you made the most of it!

We would love to see you again next time you are in town.

Looking forward to hearing from you.
Best,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2012

We arrived from a cruise trip about 10 AM. We hoped to store our bags until check in. Very pleasantly surprised that a room was available and we could check in immediately. Staff was helpful and courteous. The hotel is very old, but seems to be well maintained. It had an old world charm.

  • Stayed: August 2012, travelled with friends
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    • Sleep Quality
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1  Thank mellie_mcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColonBCN, Director de Relaciones con Clientes at Colon Hotel, responded to this reviewResponded 3 September 2012

Dear Guest,

We are really happy to learn that you enjoyed your stay with us and that you appreciated our facilities, as well as our team’s efficient and friendly service. A special “thank you” goes for taking the time to share your experience with other fellow travelers.

It will be a real pleasure to have you stay back at the hotel next time you visit Barcelona.
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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