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“The best place to stay in Barcelona”

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Hotel Arts Barcelona
Ranked #50 of 521 Hotels in Barcelona
Certificate of Excellence
GreenLeadersBronze level
London
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“The best place to stay in Barcelona”
5 of 5 bubbles Reviewed 25 June 2012

Although we tried to book into the Hotel Arts- a hotel we have stayed in before - it was full and we ended up staying at the Pullman Skipper next door. Needless to say our experience was not even close to the Hotel Arts and we ended up booking ourselves into their gorgeous Six Senses spa on the 44th floor of the Hotel Arts after checking out early from the Pullman on our last day as our flight was not until late that evening. As always the staff couldn't have been more attentive and more helpful during our day. We enjoyed lunch and dinner (at the marina and then bites restaurants- both excellent) before and after our spa and the hotel gladly looked after our bags and at one point even charged the iPhone I need to check in for my flight. The spa itself is gorgeous with amazing views over Barcelona and the treatments and relaxation areas are world class. (I am 6 months pregnant and they couldnt do enough to make me feel comfortable and relaxed.) loved every minute and will definitely make sure we book earlier next time to ensure we stay there the whole trip. A special mention should go to Ana-Maria Ramos who couldn't do enough to help us- and was kind, friendly and engaging - she even walked us to our table for lunch. It's staff like Ana-Maria and the great reception staff that set the Hotel Arts apart.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Globetrotter087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Gerente at Hotel Arts Barcelona, responded to this review, 11 July 2012
Dear Globetrotter087,

Thank you very much for your feedback. I am glad that you enjoyed your experience at Hotel Arts although you weren’t able to stay here this time. I will take care that your comments reach our staff and Ana-Maria in particular.

For your next trip to Barcelona it would be my pleasure to make your reservation personally. Please do not hesitate to contact me calling +34 93 221 1000 or with an e-mail to hotel.arts[at]ritzcarlton.com; I will be very pleased to be in contact with you.

I hope to welcome you again soon and I send you warm regards from Barcelona. Yours sincerely,

Brunella Zinato
Hotel Manager
Hotel Arts Barcelona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,308 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (924)
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Gloucester
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 25 June 2012

I travelled with my husband, we stayed using Marriott Points. firstly the location is excellent, we arrived very late on a Friday and found a lovely restaurant on the beachfront, there were many to choose from. We walked all day on Saturday and found all the attractions within comfortable walking distance, although there is a tourist bus that stops outside the hotel. We were approached by con men in one of the busy shopping streets we were asked to sign a petition and then they demanded money from us.we shouted no very loudly and this seemed to scare them off, the people were not Spanish and the police seem to tolerate these people begging very damaging for tourism it did knock our confidence. If you want to view the gaudi cathedral book tickets on line the queue for buying on the day is enormous. So on to the hotel, we had a side view room with a lovely view of the city and beach. The bed was very comfortable and the bathroom was a good size. Huge waste of power in our room the sound system was always left on by cleaner. We took our own nespresso capsules as we had seen the ludicrous charge of 4 euros for a capsule that costs 40 pence. The hotel is very tricky to navigate more signs would be a great help, i did not want to keep asking staff where things were I am quite capable of following a sign if there was one. Staff entered our room in the morning to clean but also in the evening with no clear purpose it felt a little intrusive. We ate at the aarola restaurant the staff were great but the food was bland I was expecting something special and kept looking for it but for example my husband had the steak and asked for it to be medium rare it was medium to well, this is such a simple request especially at the price we paid, i do feel that it was a case of the emperors new clothes? The bar was showing the football but all of the sofas had been reserved in this area it would have been nice to know we could do this. Information on any aspect of the hotel was not
displayed anywhere you had to keep asking all the time it was tedious. The breakfast buffet was nothing special certainly not worth the 64 euros we paid for the two of us. There is nothing about this hotel that justifies the prices . The hotel did most things competently but nothing was exceptional. Glad we did not have to pay the room rates I would have felt cheated, as I did with the Michelin star restaurant.

Room Tip: Don't bother try other hotels along the promenade, better value.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maxymoomoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Gerente at Hotel Arts Barcelona, responded to this review, 11 July 2012
Dear maxymoomoo,

Thank you for this detailed feedback. I appreciate that you have taken your time to send us your opinion.

I regret that there have been some details that were not to your satisfaction during your stay at Hotel Arts and I ask you to accept my sincerest apologies. You can be sure that we will take your comments as an opportunity to review and improve the aspects you’ve mentioned.

For any other comments on your experience at Hotel Arts, please do not hesitate to contact me personally. Please feel free to write me to hotel.arts[at]ritzcarlton.com.

Thank you in advance for your e-mail and I hope to have the chance to welcome you again soon. Yours sincerely,

Brunella Zinato
Hotel Manager
Hotel Arts Barcelona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
353 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed 25 June 2012

Is it expensive? Yes. Is it worth it? Definitely!
Friendly and attentive staff. We received complimentary breakfast buffet through the Marriott Elite Gold status and it was great! Great food and great service even when we arrived just before they were about to close the buffet. The views of both rooms were amazing! Not to mention the bathrooms were a true luxury. The corner room with two twin beds was huge!
The property is beautiful. It does get busy: when we were checking out there was a long line and a lot of people in the main lobby. But they seemed to be handling it well. Since we did express check out we didn't have to wait in line and they promptly assisted us.
Location is not bad: you are right in front of the beach, which is one of the main attractions in Barcelona anyways. We could see the Sagrada Familia from our rooms, it was a bit of a walk from the hotel but doable. We did everything by taxi (with four people it turns out to be cheaper that way) and found it to be close to the main sights. Another plus: only 20 minutes away from the airport with no traffic.
My only suggestion for them would be to renovate the carpets in the rooms and hallways because they are really worn out and it does give an idea of "not too clean". Other than that, all I can say is that I hope to have the opportunity to go back and for a longer period of time to enjoy both the lovely city and the luxurious hotel!

Room Tip: Do ask for what kind of view or floor level you would like because they are very attentive and will...
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vdsan10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moel4
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 24 June 2012

Booked two rooms on club level of the Ritz Carlton for the Formula 1 race weekend. First miss was the hotel shuttle not arriving on time @ the airport as reserved so had to take a small cab for four people and luggage.

Got to the concierge level to check in and was please with view and club lounge settings.

Club rooms were one level lower than club lounge and provided for easy access through stairs and/or elevators. Rooms were nicely appointed with good views of beach.

Club level was good for free wifi and therefore the negative comments on wifi and costs of breakfast should be weighed at time of booking to incorporate into decisions as to this place or other places to stay.

Concierge scheduling and arranging on the club floor missed several times. Requested tour guides for city tours and found the arrangements had not been made even tho clear discussions and directions were provided. The concierge desk is staffed by young and eager staffers but the execution is less than experienced.

The location of the hotel is fine and a relatively short cab ride to the main city center. Other than a few misses with concierge and shuttle services, stay is what you'd expect at the five star and Ritz Carlton.

Next time, I think we will try the Mandarin. That hotel is surely right in the center of the city and with our habit of finding our way down to that area, think that may be better suited.

Room Tip: Club level for access to refreshments and wifi.
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank moel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Gerente at Hotel Arts Barcelona, responded to this review, 11 July 2012
Dear moel4,

Thank you for your effort to submit us your personal feedback. Your opinion helps us to constantly evaluate and improve our service.

I sincerely regret the shortcomings of our concierge- and shuttle service and I ask you to accept my apologies. Please be sure that I will check up on these details with my team.

Should you have any further comments on your visit to Hotel Arts, please do not hesitate to let me know. You can contact me personally via phone calling to +34 93 221 1000 or by mail to hotel.arts[at]ritzcarlton.com – it will be my pleasure to receive your observations and to return your call or e-mail personally.

Yours sincerely,

Brunella Zinato
Hotel Manager
Hotel Arts Barcelona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 23 June 2012

The hotel is housed in a relatively new modern building overlooking the port and downtown. The hotel is very expensive and the rooms are large and come with fantastic views (on higher floors). For a luxury establishment I found the service somewhat erratic (I waited 1 1/2 hours for my luggage to be delivered to my room) and if you want to see the older parts of Barcelona it is a long walk. The lobby is way too small for a hotel of that size.

Room Tip: The higher floors have fantastic views. Corner suites are huge.
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oenophile1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelArts, Manager at Hotel Arts Barcelona, responded to this review, 18 September 2012
Dear oenophile1230,

your comments are key for us in order to review and improve our service and I would like to thank you for having taken your time to send us your opinion.

I regret the inconveniences concerning your luggage delivery and I ask you to accept my most sincere apologies. In order to follow up your reclamations on our service, I would like to ask you to submit us some further details on your stay. If you would be so kind to tell us how I can contact you, it would be my pleasure to return your call or e-mail. I invite you to contact us calling +34 93 221 1000 or via hotel.arts[at]ritzcarlton.com

Thank you in advance for your collaboration and I hope to have the chance to welcome you back soon in order to give you the excellent treatment you deserve. Yours sincerely,

Brunella Zinato
Hotel Manager
Hotel Arts Barcelona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Arts Barcelona

Property: Hotel Arts Barcelona
Address: Marina 19 - 21, 08005 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Ciutadella / Vila Olimpica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Barcelona
#7 Spa Hotel in Barcelona
#11 Business Hotel in Barcelona
#17 Family Hotel in Barcelona
#25 Romantic Hotel in Barcelona
#25 Green Hotel in Barcelona
#44 Luxury Hotel in Barcelona
Price range (per night): ₹ 22,318 - ₹ 1,21,063
Hotel Class:5 star — Hotel Arts Barcelona 5*
Number of rooms: 483
Official Description (provided by the hotel):
The pristine Hotel Arts Barcelona guides guests through relaxation through a myriad of luxurious accommodations. Surrounded by the picturesque backdrop of Barcelona, the landscape will leave you in awe. ... more   less 
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Also Known As:
Arts Hotel Barcelona
Arts Barcelona Hotel
Best Hotel Barcelona

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