I imagine when this hotel was built it was a great place to stay. For my stay, the first room they gave me had closet doors that would not close and the room smelled strongly of perfume one might use to mask order.
I returned to the lobby and rejected the room at which time they offered another room. The new room was smaller, also had doors with non-working hinges, and the paint on the all was chipping. As well, both rooms had old and uncomfortable beds. I continued to be displeased and informed the manager.
I was then given a room on the top floor. This third room did have working doors and the bed was a little more modern. The room's main lighting did not work the first day, but it would appear that housekeeping identified and correct the problem as the lighting functioned the next day. As well, the shower was arranged in such a way that the entire bathroom was flooded when in use. Also, the third room had a balcony - it had moss all about it, had cigarette butts in the drain, and was overall poorly maintained.
I do not recommend this hotel.
The staff was very nice and accommodating - I wish that they may all see their hotel renovated or else transferred to a more accommodating hotel.
Shame on Silken for running such an under-performing hotel.
- Official Description (provided by the hotel):
- Registry Number: HB-003951 This city hotel was built in 1992 and comprises a total of 105 rooms, including 8 Junior suites. The hotel bar is an ideal place to make a date, relax after the stress of a working day, or stock up on energy after a day exploring the city. Further amenities available to guests at this air-conditioned establishment include a lobby area with a 24-hour reception, a hotel safe, a currency exchange facility, a cloakroom, lift access, a cafe, a bar, a restaurant and conference facilities. Guests may also take advantage of the Internet access/WLAN, room service and a garage. ... more less
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