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Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 4
Barcelona, Catalonia

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
English first
Birmingham, United Kingdom
1 review
“Do not book!”
Reviewed 23 October 2017 for a stay in October 2017

Booked my stay at this apartment for the weekend. Once we reached there was a notice saying we need to check in from a different building which was around 10 mins walk. Check in went fine although we were placed in different ab apartment, we were fine with that. Inside the apartment looked lovely and comfy. Loads of extras i.e. Microwave, toaster etc and it looked secure. Pin to enter the building and card to enter room. We freshened up and went out. At around 8.30pm one of the girls headed back to the apartment to get a jumper as it was getting chilly. Once she got there, our apartment door was wide open and she can hear someone inside. She went in alone and came face to face with a man, shouting at her in Spanish. He was carrying a small bag which she took off him and it was only then she realised he broke in and was stealing as there was jewellery that belonged to one of the girls in that bag. The man ran away. At this point she rang us and we arrived. We called emergency line given to us by ab apartments. Told them that someone broke in. She replied 'you must have left the door open' we definitely closed the door and it was locked! She then said 'you probably didn't twist the lock, if you don't twist it, people can get in using any debit/credit card' we checked to see if she was right, but she was not. As soon as you close the door, it locks. She told us that in the past 2 years there's been 3 break ins so it was our fault some how. It just was not possible to get into the apartment without the key card. She told us she'll ring us back, but she didn't. We were left there the night feeling uneasy and unsafe. No body came to check on the apartment or us. There was no signs of a break in. All windows, doors etc were locked. It was an inside job. I got an email saying we can move into a different ab apartment which we declined or we can have a refund. We took the refund. Was just disgusted at how we were treated, it was our first day in Spain. We thought we would be safe. But we clearly were not!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanne, France
2 reviews
Reviewed 25 April 2017 for a stay in April 2017
Google Translation

Would you recommend this hotel to a friend?   Non.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Apr 2017
Bonjour Nath42Ars et merci pour votre commentaire.
Nous vous présentons nos excuses pour ces désagréments. Vos plaintes ont été transmises à notre équipe qui se charge du maintien des appartements pour une prise en charge immédiate.
Nous sommes très préoccupés sur le problème de propreté rencontré dans l´appartement. Le nettoyage et la propreté sont des paramètres que nous prenons très au sérieux, c´est une importance capitale pour nous.
Pour le check-in et la remise des clefs de l´appartement, comme mentionné sur la confirmation de la réservation, nous demandons à nos clients de se rendre à l´agence ouverte 24h/24 . Nous avons des centaines d´appartements à travers la ville, c´est le moyen le plus rapide mais également le plus pratique. En effet, notre personnel multilingue est disponible jour et nuit, permettant ainsi plus de flexibilité sur les horaires pour le check in/out.
Pour tous problèmes rencontrés dans l´appartement, nous encourageons notre clientèle de contacter, pendant leur séjour, notre service client disponible 24h/24, ils pourront intervenir le plus rapidement possible.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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