Booked my stay at this apartment for the weekend. Once we reached there was a notice saying we need to check in from a different building which was around 10 mins walk. Check in went fine although we were placed in different ab apartment, we were fine with that. Inside the apartment looked lovely and comfy. Loads of extras i.e. Microwave, toaster etc and it looked secure. Pin to enter the building and card to enter room. We freshened up and went out. At around 8.30pm one of the girls headed back to the apartment to get a jumper as it was getting chilly. Once she got there, our apartment door was wide open and she can hear someone inside. She went in alone and came face to face with a man, shouting at her in Spanish. He was carrying a small bag which she took off him and it was only then she realised he broke in and was stealing as there was jewellery that belonged to one of the girls in that bag. The man ran away. At this point she rang us and we arrived. We called emergency line given to us by ab apartments. Told them that someone broke in. She replied 'you must have left the door open' we definitely closed the door and it was locked! She then said 'you probably didn't twist the lock, if you don't twist it, people can get in using any debit/credit card' we checked to see if she was right, but she was not. As soon as you close the door, it locks. She told us that in the past 2 years there's been 3 break ins so it was our fault some how. It just was not possible to get into the apartment without the key card. She told us she'll ring us back, but she didn't. We were left there the night feeling uneasy and unsafe. No body came to check on the apartment or us. There was no signs of a break in. All windows, doors etc were locked. It was an inside job. I got an email saying we can move into a different ab apartment which we declined or we can have a refund. We took the refund. Was just disgusted at how we were treated, it was our first day in Spain. We thought we would be safe. But we clearly were not!