We stayed at The One this week for 5 nights , from Monday evening till Saturday morning. It was our first time in Barcelona and I choose the hotel after researching and comparing about 10 other 5 stars in the neighbourhood. I've hesitated between the Mandarin Oriental and The One to finally decode to give a try to The one as we had an offer from the site Very Chic.
We arrived late and checkin was easy and pleasant.
But the real experience started the next morning, the staff is the best hotel staff I have encountered in my life. We had to change room because of the noise of the street coming form the Deluxe Barcelona, not that it was too noisy, but Anssi my boyfriend works with sounds so he is extremely sensitive to noises and hear them more than the common people. I am sure the noise level would have been perfect for anyone else.
We were moved to a new room calmer with no street view but still great. The room design was different than the first one, and the bathroom was in the entrance,before the room but unlike a couple of other reviewers who did not seem to like that setting, I loved it and so did my partner. It felt a bit like a walking closet. I thought it was original and really elegant.
We even got in our new room a little gift...We stayed at The One this week for 5 nights , from Monday evening till Saturday morning. It was our first time in Barcelona and I choose the hotel after researching and comparing about 10 other 5 stars in the neighbourhood. I've hesitated between the Mandarin Oriental and The One to finally decode to give a try to The one as we had an offer from the site Very Chic.
We arrived late and checkin was easy and pleasant.
But the real experience started the next morning, the staff is the best hotel staff I have encountered in my life. We had to change room because of the noise of the street coming form the Deluxe Barcelona, not that it was too noisy, but Anssi my boyfriend works with sounds so he is extremely sensitive to noises and hear them more than the common people. I am sure the noise level would have been perfect for anyone else.
We were moved to a new room calmer with no street view but still great. The room design was different than the first one, and the bathroom was in the entrance,before the room but unlike a couple of other reviewers who did not seem to like that setting, I loved it and so did my partner. It felt a bit like a walking closet. I thought it was original and really elegant.
We even got in our new room a little gift from the hotel , a delicious bottle of Vermouth, even thought they had done nothing wrong. We really appreciated the gesture and enjoyed the bottle very much.
I tried the spa and had a massage ( and i am not a massage person) , i must say , i loved it , I believe Roberto was the masseur, and it felt great, professional and really relaxing. I wish i could have had another one but we did not have much time since we wanted to see so many things in Barcelona. The spa is small but lovely, relaxing, clean, and chic.
And again an amazing staff.
A special mention to the concierge team who gave us so many great recommendations, and booked us great restaurants. We loved every single places they booked for us. And they were so accommodating, and the service was so personal and exceptional.
The breakfast was fresh, good quality and I loved the fact that it was not a buffet. I hate buffets. And again, the team was great , friendly, professional and not hesitating to have a quick chat with us about our days and giving us recommendations.
Honestly I do not find one thing negative to say about this hotel. I have stayed in palaces like the Ritz in Paris were everything is obviously exceptional, but the one beats it from far with the personal service and warm attentions from the staff.
The cleaning crew was also quite exceptional, every time we left our room, bed would be made before we would be back ! Always complimentary water, we also had welcome chocolate, and everything was always quickly tidy up as soon as we would leave the room.
ALL the staff without any exception were, professional, friendly, warm, smiley, personal. From the cleaning crew to the reception.
My only regret was that we should have booked a suite to have a bath tub but we did not, as we weren't sure that we would love this hotel. But we did love it and next time for sure we will upgrade to a suite.
I wish I remembered the name of all the staff members we encountered during our stay. but I do not and I am sorry for that , so I will just thank them again for the great work and amazing atmosphere. Many 5 stars can be so stiff and too much in the service, but The One , found the perfect balance between 5 star services and a personal approach.
We are really really Looking forward to come back and after we went to visit the Mandarin oriental, while in Barcelona, we can confirm that the atmosphere and service at The One is way better and more unique.
The hotel is located only a minute from all the shopping places and best restaurants. 10 t0 20 minutes walk to the gothic quarter, basically close to everything.
I must also add that the hotel is beautifully decorated, with a lot of taste.
Thank you again to all the team of the hotel , we will be back soon.
Anssi Hyvonen and Doris Diawara.More
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