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Reviewed 25 March 2017 via mobile

Confotable and nice hotel. I m going to come back soon for bussines, I am sure. I love have breakfast in Nh because the meals are delicious. This hotel has the best situation in C.Real. Parks, restaurants, shops and financial centre

Stayed: March 2017, travelled on business
Thank Pablo José F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nhciudadreal, Director de Relaciones con Clientes at NH Ciudad Real, responded to this reviewResponded 29 March 2017

Dear Pablo:
First of all I want to thank you for the time you have spent giving us your opinion about your stay in Ciudad Real.
We were very happy that you enjoyed our breakfast, some of our strengths and it makes us different, and the attention received by our staff.
We are pleased to be able to highlight our situation. I consider it just like you have a very good location, close to the main attractions and with easy access.

I hope to be able to receive you in a next visit,
Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2016

Stayed one night mid September. When booking asked for a disabled room but did not receive one when checking in. This hotel to me looked tired, the room was of average size but the wooden door surround for the on-suite was rotten at floor level. The shower was over the bath and had glass shower screens which had many black marks on them. I had a problem in getting into the bath as there was not much room because of the glass screens, also there were no grab rails on the walls surrounding the bath. The shower was hard to operate. The breakfast was below average to me as the night before we had stayed in another NH hotel in Barcelona which had an immaculate breakfast. I had an evening meal at this hotel which was terrible. I had a chicken dish which was in edible but the hotel did have the decency not to charge for it.
Overall I would not recommend this hotel to anybody

  • Stayed: September 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank POPSSJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nhciudadreal, Director de Relaciones con Clientes at NH Ciudad Real, responded to this reviewResponded 31 October 2016

Dear Customer:
First I apologize for the unsatisfactory dinner we offered you, I hope you consider a single event. The restaurant and kitchen departments is aware of the incident and have put in place appropriate mechanisms to not happen again.
On the other hand thank the time dedicated to write such a detailed review. All your comments are essential to improve our service. We will ensure that your complaints are transmitted to all. Moreover, I personally supervise are met.
I hope to have the opportunity to meet him again.
A greeting

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Reviewed 12 October 2016 via mobile

The rooms are fine, but the tv is small and old format..
The breakfast is not a 4 stars hotel, very few hot food, most of it is cold stuff as ham, cheese, croissants, donuts, bread.. but nothing hot, only a kind of eggs. No variaty. The dinning room is not confortable.
The lunch menu is quite simple.. not impressed.
The reception staff are no very friendly.. thats not good for a 4 stars hotel.
If I go back to Ciudad Real, I will stay somewhere else.

Stayed: October 2016, travelled with family
Thank MARC L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nhciudadreal, Director de Relaciones con Clientes at NH Ciudad Real, responded to this reviewResponded 31 October 2016

Dear Marc:
First, I want to take this opportunity to thank you for your confidence in our chain NH Hotel Group and for having taken the time to transmit to us your comments regarding your stay at the hotel I lead but mainly want to convey my sincere apologies for the inconvenience encountered during the same.
It is part of our understanding of hospitality to offer our customers not only facilities in good condition, but also a friendly and personalized service, so get during your stay feel at home, so that in this if I feel enormously not being able to meet their expectations.
Again, I reiterate my most sincere apologies and gratitude for the time they have given us their comments.
Thanking you in advance for your understanding and waiting to serve you again, I take this opportunity to send a greeting.
Sincerely

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Reviewed 12 April 2016

Overheated room, air-con not working - when reported to Reception the lady just suggested opening a window!!
No tea/coffee making facilities in room, small bottle of water 3 euros.
Breakfast was late - said 8am - hot food didn't arrive until 8.15am.
Never again.

  • Stayed: April 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank KATHLEEN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nhciudadreal, Director de Relaciones con Clientes at NH Ciudad Real, responded to this reviewResponded 15 April 2016

Dear Kathleen ;
The price of the minibar is the same in all Nh hotels if you want some water cheaper than the minibar you can get it in the bar. The breakfast start at week 07.00 until 10.30 and in weekend at 08.00 until 11.30. The heating system is the double sense therefore in winter works heat and in summer works cold, if it´s very hot we turn on the cold.

Thanks a lot for your opinion.

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Reviewed 13 August 2015

Yes, this hotel might not be as "posh" as other NH properties - but it's decent enough for a short stay. The rooms were comfortable (if a little unstylish), with good bathrooms. The service was obliging and we were happy with the buffet breakfast. For the money, it was a good choice.

  • Stayed: August 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nhciudadreal, Director de Relaciones con Clientes at NH Ciudad Real, responded to this reviewResponded 7 September 2015
Google Translation

Estimado Sr. Peter:
Nos gustaria agradecerle su valoración sobre los servicios recibidos en el Hotel Nh Ciudad Real.
Nos alegra saber que el hotel en general ha cumplido con sus expectativas de viaje y agradecemos su comentario referente al desayuno buffet del hotel.
Comentarios como el suyo nos animan a seguir trabajando y nos satisfacen enormemente.
Agradecienso una vez mas su valiosa colaboración, reciba un saludo.

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