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“Derek Lancashire”
Review of Hotel Riu Garoe

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Hotel Riu Garoe
Ranked #2 of 82 Hotels in Puerto de la Cruz
Certificate of Excellence
Reviewed 16 September 2012

Just returned from Rue Garoe we had a wonderful holiday very relaxing hotel.Everything was first class food excellent staff very friendly bedrooms roomy very clean.Complementry tea coffee tray for English guests in bedroom very welcome.The gardens are beautiful.

Room Tip: We had room 17 which faces the sea looking north.There was no sun into the room all day keeping it...
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  • Stayed: September 2012, travelled with friends
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1  Thank derek195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this reviewResponded 1 October 2012

Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our excellent staff. Thanks also for the good comments about our first class food. These are great comments which help us to continue growing and providing our customers with holiday as their own. For all customers, especially for the British who have a habit of taking tea in the evenings, we offer the service station facilities in the room.

Let us Know about your next visit let us know to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director

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348 - 352 of 821 reviews

Reviewed 30 August 2012

Just arrived back from the Riu Garoe a four star hotel that merits its stars.All of the staff in the hotel were welcoming and friendly.
Room was excellent, the pool had plenty of sunbeds and very few people made attempts to reserve a bed.
The hotel is probably 90% German with very few other English present, but again they were all polite and friendly
Town is about a 20 minute walk
Found an excellent restaurant approx 5 minutes from the hotel.Turn right on leaving the hotel and opposite the Botanical Gardens you will find the Terraza Botanico. We returned on a number of occassions as no other restaurant matched the quality of the dinner and the sweets(all homemade) were incredible
Loro Park was a good day out and once inside you have the opportunity to return to the park for 10 Euros a head before the end of your holiday
Hotel is approx one hour from the South airport and we used Suntransfers who again were reasonably priced and we travelled both ways in a minibus with just the three of us

Room Tip: Room on the second or third floor out of choice
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  • Stayed: August 2012, travelled with family
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3  Thank davidcSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this reviewResponded 6 September 2012

Dear Clients,

Thank you very much for the excellent comments about Riu Garoé Hotel.

Thanks for the positive comments about our friendly and helpful staff. Thanks also for the good comments about places that clients can visit on the island. These are great comments which help us to continue growing and providing our customers with holiday as their own.
We are satisfied to know that you have spent a wonderful and relaxing holydays in our hotel.
Let us know about your next visit to offer you a beautiful room.

Yours Sincerely,

Cándido L. Figueroa
Director

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Reviewed 16 August 2012

We arrived very early morning and when we got to our room we were provided with a late dinner which was very thoughtful. The hotel room was spotless and the maids cleaned the room well each day and replenished shampoo etc. You can get your sheets changed if you put a request card on the bed and also get the towels changed if you required. The hotel room was very smart with a great sat television and very comfortable twin beds which make a large double. Pool towels were also availiable at reception which was very handy. Being an artist they could of put a few pictures on the wall to make the room feel more cosy.
The frequent free shuttle bus outside the hotel to Puerto de la Cruz was very helpful as it would be a long stroll to the centre it takes about 5 minutes by bus. You can also get a return shuttle bus. We also got local buses which were very cheap and frequent. You can by a Bono card from a local newagent and you can get half price bus tariffs using this card. We are keen body boarders and we went to Sicorro beach not far away which is blue flag and an amazing surf beach. I would strongly recommend going to this black sandy beach as it is away from the tourist crowd and has very clean water.
Although Puerto de la Cruz looks a bit dated, it was a very sweet town to visit. The Playa Jardin was a great beach to visit with fine black sand. If you walk away from the tourist trail by the sea there are some really smart shops which are quite cheap compared to the tourist shops. There was a nice buzz and atmosphere in the town which we really liked.
The food in the hotel was great. It is so nice to be cooked for and there was lots of variety of food from local fish to freshly cooked meat and a great salad bar. The breakfast is also really good offering a wide variety of food from continental to a full cooked breakfast. The only problem is we have gained weight as the food was so tempting.
The customer service was excellent which we feel is the most important element of the stay. Although the reception staff spoke little english, they were very helpful and accomodating.
We were very impressed how relaxed the hotel was and felt very at home especially for a chain hotel.
The sauna was very well maintained and a lovely changing area. The indoor swimming pool was lovely and you can do gym, squash, tennis, crazy golf and there is an outdoor childrens play area.
Our only criticism is that the hotel website has very out of date images of the rooms etc which doesn't sell the hotel as it should do. The public areas are also very clean and well decorated. The outside grounds are well kept and the pool is very clean and large. We stayed in a hotel room overlooking the sea and hills which was very pretty except for the waste ground which will be a building development some day. Although initially we wanted to move the view is more interesting than the pool area.
The hotel mainly caters for Germans but we didn't find it too much of a problem. We would strongly recommend anyone to come here if they want a stress free stay. We will be coming back again! Sorry to write so much but the hotel deserves a great review. Thank you to all the staff at Riu Garoe!

  • Stayed: August 2012, travelled as a couple
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9  Thank artyWestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this reviewResponded 23 August 2012

Dear Clients,

Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our helpful staff. Thanks also for the good comments about our large amount of choice at the buffet. These are great comments which help us to continue growing and providing our customers with holiday as their own.
Thanks for recommending the hotel Riu Garoé, as a quiet place where you can get rid of the daily stress und please visit let us know about your next visit to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2012

Overall one of the best 4 star hotels we have ever stayed in and we would definitely recommend.

If you are happy staying within the hotel complex and spending your time around the pool, then this is the place for you.

Excellent spacious rooms beautifully cleaned and maintained by the friendly staff. The whole hotel is really well run. The food is absolutely fantastic. A massive high quality buffet selection for breakfast and dinner. A good snack bar serves lunch to order.

The hotel is situated 1 km or so outside the centre of Peurto de la Cruz in a residential area.

There is a small botanical garden nearby (3 euros entry). As there is nothing to do near the hotel, a frequent free bus is provided by the hotel to the town centre.

  • Stayed: July 2012, travelled as a couple
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4  Thank gone2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this reviewResponded 13 August 2012

Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel.

Thanks for the positive comments about our friendly and helpful staff. Thanks also for the good comments about our cleaning and lovely room. These are great comments which help us to continue growing and providing our customers with holiday as their own.
We are satisfied to know that you have been a wonderful and relaxing holydays in our hotel.

Let us Know about your next visit let us know to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2012

We stayed at Riu Garoe for 10 days over x-mas in 2011. The room itself was comfortable, the bathroom even more so, and we also got a small terrace which was lovely (we took a standard room so did not expect that). The food was outstanding - we had half board but not once did we tire of eating dinner in as the variety and quality of the offerings went way above our expectations. The staff were, without exception, friendly and helpful, and went out of their way to make the stay comfortable also for our 14-month-old son. The pool area was large, with possibilities to lounge on grass, which was nice. The pool and kid pool were clean and inviting. The hotel is rather far from the city centre and the beaches, but a taxi will take you there in less than 5 minutes, plus there are several shops, restaurants and a lovely botanical garden very close to the hotel. The average age of guests is relatively high, as in most Puerto de la Cruz hotels (most younger guests head to las Americas in the south) and it seemed that the majority of guests were German. All in all, a wonderful, relaxing holiday. We will definitely try other Riu resorts after this experience.

  • Stayed: December 2011, travelled with family
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4  Thank GC-and-RJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel.

Thanks for the positive comments about our friendly and helpful staff. Thanks also for the good comments about our comfortable and lovely room. These are great comments which help us to continue growing and providing our customers with holiday as their own.
We are satisfied to know that you have been a wonderful and relaxing holydays in our hotel.

Let us Know about your next visit let us know to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Riu Garoe

Address: Calle Doctor Celestino Gonzalez Padron 3 | Puerto de la Cruz- Tenerife, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto de la Cruz
#2 Luxury Hotel in Puerto de la Cruz
#3 Romantic Hotel in Puerto de la Cruz
#3 Family Hotel in Puerto de la Cruz
Price Range: ₹ 7,470 - ₹ 21,176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Garoe 4*
Number of rooms: 190
Official Description (provided by the hotel):
* Located in the La Paz district in Puerto de la Cruz * 4-story building * Sauna, Squash, minigolf, children playground * 300 m from the Botanical Garden * 1 km from the beach and the "Lago Martianez" salt water pools * 1.5 Km from the center of Puerto de la Cruz * Complimentary shuttle service to the center (weekdays and Saturdays until noon. Not available on public holidays) * 600 m from various shops * 110/28 km from the airports to the south/north * 200 m from a bus stop * Credit cards accepted: MasterCard, Amex, Visa, Diners ... more   less 
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Also Known As:
Riu Garoe Hotel
Hotel Riu Garoe Puerto De La Cruz, Tenerife

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