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“Fantastic!”
Review of Hotel Riu Garoe

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Hotel Riu Garoe
Ranked #2 of 81 Hotels in Puerto de la Cruz
Certificate of Excellence
Vienna, Austria
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fantastic!”
Reviewed 11 June 2012

We stayed at Riu Garoe for 10 days over x-mas in 2011. The room itself was comfortable, the bathroom even more so, and we also got a small terrace which was lovely (we took a standard room so did not expect that). The food was outstanding - we had half board but not once did we tire of eating dinner in as the variety and quality of the offerings went way above our expectations. The staff were, without exception, friendly and helpful, and went out of their way to make the stay comfortable also for our 14-month-old son. The pool area was large, with possibilities to lounge on grass, which was nice. The pool and kid pool were clean and inviting. The hotel is rather far from the city centre and the beaches, but a taxi will take you there in less than 5 minutes, plus there are several shops, restaurants and a lovely botanical garden very close to the hotel. The average age of guests is relatively high, as in most Puerto de la Cruz hotels (most younger guests head to las Americas in the south) and it seemed that the majority of guests were German. All in all, a wonderful, relaxing holiday. We will definitely try other Riu resorts after this experience.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GC-and-RJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director General at Hotel Riu Garoe, responded to this review, 10 July 2012
Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel.

Thanks for the positive comments about our friendly and helpful staff. Thanks also for the good comments about our comfortable and lovely room. These are great comments which help us to continue growing and providing our customers with holiday as their own.
We are satisfied to know that you have been a wonderful and relaxing holydays in our hotel.

Let us Know about your next visit let us know to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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779 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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English first
Motherwell, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 June 2012

Riu Garoe is an elegant hotel with beautiful scenery, the staff are very friendly and welcoming however this hotel is very quite and tranquil so if you have a large family with kids and are looking to have some loud fun then i would suggest you travel to the north of tenerife as the south hasnt got much atmosphere especially for the brits. The hotel is isolated away from the main towns so it is a fair walk to reach the main points. Overall the hotel has great food and is really good but is a peaceful and relaxing hotel .

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director General at Hotel Riu Garoe, responded to this review, 10 July 2012
Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our friendly and welcoming staff. Thanks also for the good comments about our great food. Comments like elegant, relaxing and very quite hotel, help us that customers like you choose the Garoé hotel for your holidays.
Thank you.

In your next visit let us know to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
swansea
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 April 2012

The Hotel was selected on the basis of the Trip Advisor rating. I am pleased to say that it fully met our expectations and the best hotel we have stayed at for some years with respect to the buiding,gardens and restaurant. The hotel building is a traditional style with delightful gardens, the range of food options is extensive with many dishes prepared on the spot. The ready availability of hot plates was much appreciated. We were invited to meet the Director and his team during our visit together with a tour of the kitchens. This together with the staff attitude reinforced the opinion of a well managed hotel and motivated staff.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank blue1rover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 18 May 2012
Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our motivated staff. Thanks also for the good comments about our large amount of choice at the buffet. These are great comments which help us to continue growing and providing our customers with holiday as their own.
I'm glad you liked the presentation of staff and visiting the hotel kitchen, thereby once again show the customer the order and cleanliness of our service.

Let us Know about your next visit let us know to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 April 2012 via mobile

We were on Teneriffe for the first time and chose the hotel on the basis of the good reports on Trip advisor. We were not disppointed. The staff were extremely helpful and could speak German and English (a high percentage of the guests are German since Puerto de la Cruz is popular with guests from Germany). There was a large amount of choice at the buffet (we were staying half board) and even guests from other hotels were dining there. I would, however, say that a lot of the food was repeated on each night. Worst case if you get bored - there are many restaurants 10 minutes walking distance away. The hotel is, however, showing signs of wear and tear and the refurbishment will do it good. A personal wish, WLAN access in the rooms. To walk to the lobby each night to check mails or to surf is not optimal. I ended up buying a SIM card (EUR 14,- from movistar with 100 MB for 1 month). Another recommendation - if you like walking then join the Masca Gorge walk with collection by boat at the bottom. We used Victors (in German and French language). As a previous person here said this is a good choice, especially if you have never visited the island before (like us). Finally, hire a car - they are so cheap and you see much more! Hope this helps

Stayed March 2012
Helpful?
2 Thank a_snoopy_fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 12 April 2012
Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our extremely helpful staff. Thanks also for the good comments about our large amount of choice at the buffet. These are great comments help us to continue growing and providing our customers with holiday as their own.
Of course, after renovation of the hotel which will take place from May 28 to July 8, everything will be completely refurbished.
Thank you.

In your next visit let us know to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, Scotland
Level 6 Contributor
147 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 27 February 2012

The magical RIU Hotel Garoe, is an elegant, stylish, relaxing and classy 4 star hotel with the best staff and personnel in the hospitality business, led by the uniquely talented and highly professional and experienced Director, Snr Candido Figueroa.
Although the buildings and gardens of the hotel are stunning and well maintained, it is the staff and personnel of an hotel that make it special and this is what the Garoe has in plentiful measure. The team at the Garoe are simply the best in the business, especially on Tenerife, if not elsewhere. The level of personal attention, the eye for detail and your every whim catered for would put many a 5 star hotel, anywhere in the world, to shame. As airline professionals, we are fortunate to travel the world extensively and would think of using no other hotel in Tenerife for our own personal holiday/vacation choice. The Garoe, in our opinion, is that good and offers fantastic quality, value, service and facilities for the price paid. Infact, during our stay on Tenerife, we visited two 5 star, Grand Lujo (luxury) hotels in the south west of the island. Although nicely located, again, with beautiful buildings, none of these two hotels we visited offered the same warm welcome or level of hospitality on display at the Garoe.Indeed, the quality of food we sampled at one of these 5 star establishments, did not compare at all favourably with the level of food and service at the RIU Hotel Garoe. No, the RIU Hotel Garoe is something very special and will only get better (if that is possible?) following it's renovation between late May and early July 2012. In all honesty, if you are looking for an elegant, classy, relaxed and unstuffy, chilled out holiday in a beautiful part of the amazing island of Tenerife then look no further. The Garoe, under the leadership of Snr Figueroa and his amazing staff, will captivate you with it's magical, laidback charm.Personally, we can't wait to return to be pampered by the staff and to fall under the Hotel Garoe's exceptional spell again!

Room Tip: A high floor on the west side overlooking the pool and Mount Teide are especially nice and get the s...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Fairlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 29 February 2012
Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel in his recent stay.

As director of this hotel I feel very flattered by your fabulous comments towards me personally and to all staff as part of this hotel. Thank you very much once again for being perceived our organization and have received great interest to satisfy our customers.
Comments like The magical Riu Garoé, elegant, stylish, relaxing and classy four star Hotel, we are very pleased to continue working on the same quality line.

After renovating the hotel, I assure you this will help us even more customers like you to consider Riu Garoé Hotel like home.

Please let us know the next time you are coming, to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Riu Garoe

Property: Hotel Riu Garoe
Address: Calle Doctor Celestino Gonzalez Padron 3 | Puerto de la Cruz- Tenerife, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto de la Cruz
#2 Luxury Hotel in Puerto de la Cruz
#3 Romantic Hotel in Puerto de la Cruz
#3 Family Hotel in Puerto de la Cruz
Price range (per night): ₹ 6,678 - ₹ 17,081
Hotel Class:4 star — Hotel Riu Garoe 4*
Number of rooms: 190
Official Description (provided by the hotel):
* Located in the La Paz district in Puerto de la Cruz * 4-story building * Sauna, Squash, minigolf, children playground * 300 m from the Botanical Garden * 1 km from the beach and the "Lago Martianez" salt water pools * 1.5 Km from the center of Puerto de la Cruz * Complimentary shuttle service to the center (weekdays and Saturdays until noon. Not available on public holidays) * 600 m from various shops * 110/28 km from the airports to the south/north * 200 m from a bus stop * Credit cards accepted: MasterCard, Amex, Visa, Diners ... more   less 
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Also Known As:
Riu Garoe Hotel
Hotel Riu Garoe Puerto De La Cruz, Tenerife

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