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“Very friendly staff - one of the better hotels in Puerto de la Cruz”
Review of Hotel Riu Garoe

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Hotel Riu Garoe
Ranked #1 of 80 Hotels in Puerto de la Cruz
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very friendly staff - one of the better hotels in Puerto de la Cruz”
Reviewed 4 April 2012 via mobile

We were on Teneriffe for the first time and chose the hotel on the basis of the good reports on Trip advisor. We were not disppointed. The staff were extremely helpful and could speak German and English (a high percentage of the guests are German since Puerto de la Cruz is popular with guests from Germany). There was a large amount of choice at the buffet (we were staying half board) and even guests from other hotels were dining there. I would, however, say that a lot of the food was repeated on each night. Worst case if you get bored - there are many restaurants 10 minutes walking distance away. The hotel is, however, showing signs of wear and tear and the refurbishment will do it good. A personal wish, WLAN access in the rooms. To walk to the lobby each night to check mails or to surf is not optimal. I ended up buying a SIM card (EUR 14,- from movistar with 100 MB for 1 month). Another recommendation - if you like walking then join the Masca Gorge walk with collection by boat at the bottom. We used Victors (in German and French language). As a previous person here said this is a good choice, especially if you have never visited the island before (like us). Finally, hire a car - they are so cheap and you see much more! Hope this helps

Stayed March 2012
Helpful?
2 Thank a_snoopy_fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 12 April 2012
Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our extremely helpful staff. Thanks also for the good comments about our large amount of choice at the buffet. These are great comments help us to continue growing and providing our customers with holiday as their own.
Of course, after renovation of the hotel which will take place from May 28 to July 8, everything will be completely refurbished.
Thank you.

In your next visit let us know to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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744 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
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English first
Glasgow, Scotland
Level Contributor
141 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 27 February 2012

The magical RIU Hotel Garoe, is an elegant, stylish, relaxing and classy 4 star hotel with the best staff and personnel in the hospitality business, led by the uniquely talented and highly professional and experienced Director, Snr Candido Figueroa.
Although the buildings and gardens of the hotel are stunning and well maintained, it is the staff and personnel of an hotel that make it special and this is what the Garoe has in plentiful measure. The team at the Garoe are simply the best in the business, especially on Tenerife, if not elsewhere. The level of personal attention, the eye for detail and your every whim catered for would put many a 5 star hotel, anywhere in the world, to shame. As airline professionals, we are fortunate to travel the world extensively and would think of using no other hotel in Tenerife for our own personal holiday/vacation choice. The Garoe, in our opinion, is that good and offers fantastic quality, value, service and facilities for the price paid. Infact, during our stay on Tenerife, we visited two 5 star, Grand Lujo (luxury) hotels in the south west of the island. Although nicely located, again, with beautiful buildings, none of these two hotels we visited offered the same warm welcome or level of hospitality on display at the Garoe.Indeed, the quality of food we sampled at one of these 5 star establishments, did not compare at all favourably with the level of food and service at the RIU Hotel Garoe. No, the RIU Hotel Garoe is something very special and will only get better (if that is possible?) following it's renovation between late May and early July 2012. In all honesty, if you are looking for an elegant, classy, relaxed and unstuffy, chilled out holiday in a beautiful part of the amazing island of Tenerife then look no further. The Garoe, under the leadership of Snr Figueroa and his amazing staff, will captivate you with it's magical, laidback charm.Personally, we can't wait to return to be pampered by the staff and to fall under the Hotel Garoe's exceptional spell again!

Room Tip: A high floor on the west side overlooking the pool and Mount Teide are especially nice and get the s...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Fairlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 29 February 2012
Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel in his recent stay.

As director of this hotel I feel very flattered by your fabulous comments towards me personally and to all staff as part of this hotel. Thank you very much once again for being perceived our organization and have received great interest to satisfy our customers.
Comments like The magical Riu Garoé, elegant, stylish, relaxing and classy four star Hotel, we are very pleased to continue working on the same quality line.

After renovating the hotel, I assure you this will help us even more customers like you to consider Riu Garoé Hotel like home.

Please let us know the next time you are coming, to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Yorkshire, United Kingdom
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 18 February 2012

We have just returned from this hotel having never been to Tenerife before, this hotel has the same high standards as all the Rui Hotels, any problem sorted with urgency. We found the beds to be a little firm for us, told reception and within the hour we had mattress toppers in place, very comfortable. The pool side snack bar is a delight and Jessica the waitress is an absolute pleasure, always has a great big smile for everyone. We own a 4 star gold awarded Small hotel in Filey (All Seasons) and therefore know the hardwork involved in maintaining these exacting standards. The breakfast and evening meal has something for everyone and again always served with a smile. Well done.

Room Tip: Ask for a south facing balcony our was sa facing good view but cold
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lesley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 22 February 2012
Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel in his recent stay.

Thanks for the positive comments about our friendly staff. Everyone at the Riu Garoé hotel shows a smile on your face because they are pleased with their work and also enjoy it.
It is my honor that customers like you that you who have even received a gold medal and meet the highest standards, speak wonders of Garoé hotel. Thank you.

I pray that your next visit let us know to offer you a beautiful room.

A warm hug on behalf of all staff

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 February 2012

We have just booked to stay at the Hotel Garoe again for the third year in a row and are very much looking forward to our trip in August.

We reviewed the hotel after our first visit in 2010 and were delighted to find that the same high standards had been maintained when we returned in 2011. If anything, we enjoyed our second visit more because we were familiar with the hotel and could relax into the holiday from the minute we arrived. It was almost as if we'd never been away!

It is is the little things that set this hotel apart. A delicious meal waiting in your room when you have a late arrival along with a complimentary bottle of my favourite cava to toast the start of your holiday!

We had a fantastic room last year on the ground floor overlooking the pool. As others have commented, the hotel is always busy but I would imagine the majority of rooms are well situated and perhaps only a few suffer from noise from the excellent restaurant below.

We are fairly well travelled and have not found a hotel of this standard for the price anywhere else so that is why we are happy to keep returning. It is excellent value for money and we are looking forward to a time when we can visit more than once each year!

Thanks to everyone at the hotel for making our holidays so special. Keep up the good work!

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MoGreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 14 February 2012
Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel in his recent stay.

Many thanks for the warm comments about our hotel. The great things that mark this hotel are our customers. We try to always do our best work and our interest is to create unforgettable memories for our clients.
We certainly try to keep our line of professionalism, so that customers like you, if one day returns to Tenerife consider the Riu Garoé Hotel as home.

I pray that your next visit let us know to offer you a beautiful room.

A warm hug on behalf of all the hotel staff

Cándido L. Figueroa

Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 February 2012

This is the third time we have stayed in Puerto de la Cruz at this hotel. The staff are all very courteous and most were the same this time as on previous visits which is an excellent sign. The food at both breakfasts and evening meals is very good with an excellent varied choice. A wonderful choice of fish freshly cooked is a delight. The hotel is very peaceful in a pleasant part of the town with easy access to buses which are an excellent way to explore the island. The hotel provides a minibus service to the port which is very useful for the return trip to save walking uphill. It is a pleasant downhill walk to the port. The evening entertainment is of a high standard but very gentle and not obtrusive. Just sit back after your evening meal and relax with a drink. The furnishings are all
of a high standard. It is a spaciuos hotel with rooms of a hood size. A real bonus is that the outside pool is heated. There are only a few English who use this hotel. It is not in our brochures but I reconmend you book direct with the hotel. It will be worth it. They will arrange for a taxi to pick you up from the airport.
We had another wonderful holiday and would not consider staying anywhere else having found this place.
We shall return.
P and M York

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank athelingvillas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 10 February 2012
Dear Clients,

Thank you very much for the excellent comments on Riu Garoé Hotel in his recent stay.

Comments on our courteous Staff, peaceful Hotel, and very good food with an excellent varied choice, motivate us to continue working on the same quality line. It is for all staff of Riu Garoé an honor to know you would not consider staying anywhere else that is not the Garoé Hotel. Thanks for helping us continue to grow and offer wonderful holiday.

I pray that your next visit let us know to offer you a good room.

A warm hug on behalf of all the hotel staff

Cándido L. Figueroa

Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Riu Garoe

Property: Hotel Riu Garoe
Address: Calle Doctor Celestino Gonzalez Padron 3 | Puerto de la Cruz- Tenerife, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto de la Cruz
#1 On the Beach Hotel in Puerto de la Cruz
#3 Romantic Hotel in Puerto de la Cruz
#3 Family Hotel in Puerto de la Cruz
Price range (per night): ₹ 6,081 - ₹ 11,969
Hotel Class:4 star — Hotel Riu Garoe 4*
Number of rooms: 190
Official Description (provided by the hotel):
* Located in the La Paz district in Puerto de la Cruz * 4-story building * Sauna, Squash, minigolf, children playground * 300 m from the Botanical Garden * 1 km from the beach and the "Lago Martianez" salt water pools * 1.5 Km from the center of Puerto de la Cruz * Complimentary shuttle service to the center (weekdays and Saturdays until noon. Not available on public holidays) * 600 m from various shops * 110/28 km from the airports to the south/north * 200 m from a bus stop * Credit cards accepted: MasterCard, Amex, Visa, Diners ... more   less 
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Also Known As:
Riu Garoe Hotel
Hotel Riu Garoe Puerto De La Cruz, Tenerife

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