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Blue Sea Costa Jardin & Spa
Ranked #31 of 82 Hotels in Puerto de la Cruz
Reviewed 29 July 2008

I have been to Puerto twice before and stayed in other hotels, and I have also been to carnival once before as I was doing this time. I had seen this hotel on one of my walks and though it rather grand. Really the hotel is above average but some of the probs could make it less so for the client who experiences any of what I mention. This hotel is close to the Botanical gardens of La Paz, about 10 mins to Hotel Botanico. It is set alongside a baranco and a small bridge crosses it to gardens on the other side. The end product is several small gardens full of flowers and a mini botanical garden & surrounded by a banana plantation. The downside of this is that it is uneven and walkways are not easy to negotiate for the less firm of foot. A fall hurts and leaves bruises. Bearing that in mind though and with caution do not write the hotel off. But it is on a hillside as most of Puerto and going downhill can be difficult for the less sure footed and uphill just not a good idea. However, there is a courtesy bus into the flat area of the town and taxis are always available so take a tip from the Germans and go everywhere, do anything you want but have a second and third backup plan. I went to this hotel with Saga. Like all large conglomerations there are negative sides and the main one in this hotel is that the rear of the building looks at a wall and a building site. It is not noisy and it is larva rock, but it is a wall! Luckily I was not in one of these. Demanding a view of Teide may not get you the view in my picture so I don't have an answer to that one. Meals are just that, meals. I don't like eating much but they are always the same and you have to be determined or very hungry to enjoy them sometimes. You can eat out but La Paz doesn't stay open as late as one might think, the locals wisely shut up and go home for their own dinner. One major problem for me and others was the smell of cooking in the bedrooms. It got everywhere - dropping down from a pipe above the hotel and drifting up from the open fronted restaurant below and by the time it was in the room it didn't smell like the food that was cooking either. The smell didn't stay all day but sometimes I felt quite nauseaus. Not like me. Maybe the rooms in the back were okay, so blank wall and no cooking smells?! Evening entertainment left a lot to be desired and it was noisy in the communal areas, I mean the accoustics were bad, so you couldn't sit and chat easily. There were other places to go but they were outside with the bugs. Sometimes if the entertainment area was not busy the guy would just pump up the volume in case that worked. At this point I went to watch the tv. This hotel is 'all in' but after some hours you have to pay for the drinks, so hardened drinkers are not the norm or encouraged. It can be very noise though when people come along the corridors to their rooms and particularly if they go onto the balcony and talk in what they think are whispers. So to sum it up;- If Saga tell you this is a wonderful place for you, but you can't walk easily then be ready to come and go by taxi rather than feeling trapped. Make sure you are not in a back room unless you enjoy darkness, cool and wall. This hotel is part of the 'Playa' chain and once inside you may have to check which country you are actually in as it has the same colours and layout as say Marbella Playa! Do go to Puerto though and sit in the little squares in the town and make small forays back and forth to the surrounding streets. You can get taxis right there and they will take you anywhere and help you if you need help. Don't let a disability stop you in any way. There are at lest two English newspapers and you can contact them online for info and there is an Anglican church on Taoro with a large congregation, tea and biscuits are extra but something familiar is not too far away.

  • Stayed: February 2008, travelled solo
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5  Thank ladylime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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264 - 268 of 1,205 reviews

Reviewed 8 January 2008

Never seen worst hotel staff attitude in my life, starting with a lady that used the hotel manager room, so we could only assume that who she was...
If you come with a lot of luagage, get prepared to carry it on your own, on the stairs leading to the lobby - also later, the elevator is so tiny, that if you are with a family you will ahve to go up and down with your lugage as they will not fit the elevator.
Rooms - we booked a room for a family with 2 kids, we got a twin bed room, in which they wanted to add 2 more beds - this meant NO PLACE for anything other than beds. No passing, no room for luagae, and this should be a place for a long vacation.... We left the hotel without even staying. As when we complained that the room is not ready to accomodate a family, they wanted us to add 50% of the rate, so that they will 'upgrade' us to a bigger room!!!!

  • Stayed: December 2007, travelled with family
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8  Thank worldTtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2007

Read the reviews and booked. Found this on the interned. The slide is very much for the 2-4 year olds needless to say our 9 year old grandson was totally bored here. DO not come here out of season with english children...However must agree with the last review. the hotel is dated full of internationals who really dont seem to care about anyone other than themselves. Hotel is 'all inclusive' but that is limited. the 'Continental breakfast' is only available if you ask for it. Bar staff are not very 'friendly'. The hotel is also full of older people and children are not welcome as they disrupt the peace!
Anyway we will not be returning.

  • Stayed: October 2007, travelled with family
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1  Thank SWFUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2007

We arrived late in the evening of the 17th. September, 2007, for a 14 night holiday at what has been classed as a good hotel. Unfortunately this has changed in recent months as the hotel has moved to an `all inclusive` status which has ruined it. Additionally, cost cutting (presumably to support the change in status) has also caused facilities to downgrade.

On arrival we were shown to our room which overlooked the pool. Neither the air conditioning or fan were operative and the room was oppressively hot. After an argument we were offered an alternative room for the night; this at least had air conditioning but was grubby.

The following day the necessary repairs had been made and we moved back to our allocated room. There was no apology made for the inconvenience or help offered to move our luggage. We found the beds past their best with the springing collapsed; 4* definitely not.

Five days of relative peace ensued, that is other than children and adults shouting in corridors until after 1a.m., until we found the contents of our wardrobe soaking wet. Water was streaming from the vicinity of the air conditioning unit; whether it was produced by the unit or a leak from the room above we are not certain. Yet another move of room.

At least this room was quieter, being at the end of a corridor, but even so there was noise until the early hours. All was relatively fine for the following few days until the air conditioning unit began to fail in a rather obvious manner. I had the `engineer` come to check it; he simply inserted a thermometer into the grill and said it was alright even though the fan was struggling to run. The hotel Manager also saw and heard the fault but said that she was biased toward the technical staff; at a little before 1a.m. the unit failed with a flash, bang and cloud of smoke - it also caught fire. Interestingly no fire alarms were activated as they were disabled to permit residents to smoke in their rooms.

As a result we moved to an adjoining room which (much to our surprise) had brand new beds in it. The final few days of our holiday were incident free.

To qualify the subject of noise and behavior in the hotel it may be valid to provide some examples. The Spanish are by nature noisy. This is accepted by our Spanish friends. However, the type of families attracted to the hotel were not only noisy but exhibited extremely poor manners; this especially in the restaurant. The staff were appalled by some of the mess left at and around tables. In one instance a napkin was used as a handkerchief and left on the table for staff to clear with no warning. I should add that such behavior was not exhibited by other nationalities and some Spanish families.

Children were `permitted` by the hotel to stay in the only bar available until 10p.m., but often stayed until the early hours of the morning. This inhibited the pleasure for those without families as it was not possible to sit and either watch entertainment or have a conversation without children running around uncontrolled.

On the positive side, the quality of the food was generally very good and was plentiful. The staff were also mainly pleasant and willing to help and serve. They also did their best to ensure cleanliness in very difficult circumstances. The grounds were in good order and pleasantly laid out with some quiet areas available. These are definitely the saving graces of the hotel and without them a stay here would have been worthy of a feature in `Holidays from Hell`.

In conclusion, not only do we feel mislead by our tour operator (Saga) as to the peacefulness and quality of the hotel, but also to its star rating. I have no compunction in suggesting it should not be above 2* based on my experience of many hotels word wide.

  • Stayed: September 2007, travelled as a couple
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5  Thank dijon095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2007

This hotel has gardens of great variety including one with music playing and water trickling along special channels. The hotel is full of friendly staff, serves good food and is a very comfortable place to stay. There is absolutely NO TRAFFIC NOISE . There are splendid views of Mt Teide. This is the ideal place to relax and be at peace with the world

  • Stayed: February 2007, travelled with family
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7  Thank J0S0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Blue Sea Costa Jardin & Spa

Address: Calle Guerrero, 14 | Urbanizacion El Durazno, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly diverhotel Tenerife Spa & Garden)
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Centre with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Puerto de la Cruz
#20 Luxury Hotel in Puerto de la Cruz
Price Range: ₹ 3,894 - ₹ 9,467 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Blue Sea Costa Jardin & Spa 4*
Number of rooms: 248
Official Description (provided by the hotel):
Blue Sea Costa Jardin & Spa is located in a quiet and luxurious residential area of Puerto de la Cruz, very close to the Botanical Gardens and 2 miles from the artificial lake and swimming pools at the Martiánez complex. It is surrounded by a spectacular tropical garden of 3.7 acres and it offers stunning views of the Teide, the Orotava Valley and the ocean. ... more   less 
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Also Known As:
Playacanaria Hotel Puerto De La Cruz
Hotel Playacanaria
Blue Sea Costa Jardin & Spa Puerto De La Cruz, Tenerife

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