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Reviews (1,845)
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Reviewed 2 April 2018

Hotel Botanico is top notch, beautifully decorated with amazing displays of flowers inside and a garden to die for. Take a look at my attached photos and you will see! Together with the outstanding personal service from the staff it makes it to one of the best hotel experiences ever!

The accommodation is excellent and our lovely comfortable room (no 348) was well appointed, spacious, spotlessly clean and comfortable - faced the magnificent Mount Teide and breathtaking gardens. We must go back to our best resorts experiences on Hawaii, Seychelles and Mauritius to remember a garden view like this!

The breakfast buffet is spectacular by any international standards! Eggs and various omelettes are cooked to order in front of you! Lunch in the open air restaurant in the delightful area by the pool was always delicious and served with great charm.

The spa garden is pure luxury and makes the holiday! The spa has a thermal circuit of rooms and two magnificent pool areas. We spent every afternoon in this calming environment.

Its near enough to the centre of Puerto de la Cruz to walk if you are fit but otherwise the taxis (about 5 EUR) and the free shuttles make it is easy.

In summary, Hotel Botanico is a very well-run hotel offering a very high standard of quality and service. I chose this hotel based on all the good Tripadvisor reviews and was not disappointed! We loved every moment of our stay and would highly recommend this place.

A huge congratulation to the whole team at Hotel Botanico! I hope by writing reviews on every hotel I am visiting that some other hotels around the world will reach the same level of service as Hotel Botanico.

Regards
Svein-Magne Tunli from Bergen, Norway.

Room Tip: Room with a garden view
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
5  Thank Svein-Magne_Tunli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded 10 April 2018

Dear Svein-Magne_Tunli,

It's with great satisfaction that we have read your extraordinary review about your recent stay at The Botánico Hotel.

Thank you so much for sharing it in Tripadvisor and for your great words regarding the service offered by our staff, the Spa with its treatments,, the gardens, the breakfast buffet and the rooms.

Looking forward to welcome you back in a near future.

My best regards,

Gustavo Escobar
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

Paid 400+ EUR for a suite for me and my family.
Breakfast great, park and spa very nice.
Staff was very warm-hearted but not up to 5 star standards (e.g. we asked for replacement of broken water cooker but it was not replaced).
Suite had good size, but was worn, not 5 star standard any more.
Main point of criticism however are the restaurants. Prices are 2-3x compared to the rest of the island and the food definitely doesn't justify that price level.

Stayed: March 2018, travelled with family
1  Thank WhatALovelyPlanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded 2 April 2018

Dear WhatALovelyPlanet,

It's a pleasure for all of us to read that you and your family enjoyed during your recent visit to Tenerife.
Thank you so much for sharing your experience with our staff, the Breakfast Buffet and the Spa.
We have taken note of your comment about the Restaurants for improvement.
Looking forward to welcome you back in a future.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

I stayed here for a week at a conference, and it was one of the most luxurious places I have stayed. The buffet breakfast is spectacular. They will cook you eggs any way you want, but the cornucopia of fruit, breads, salmon, ham, cereal, and anything else you might possibly want didn’t even allow me to try everything in a week. You could get great espresso from a machine or they will bring you a pot of coffee. Service was exquisite. The internet is very fast. The service at the desk is great. I asked for a cab for 4 to go to the airport when we left, and a Mercedes limo was there with 3 rows of seats, for the same price as a regular taxi. The gardens are gorgeous. Our view was of the ocean and sky, overlooking the city. The buffet lunches were equally spectacular. I did not have time to try the spa or fancy restaurants there, but can highly recommend the Da Arianna Pizza restaurant across the street. You can walk in 10 minutes to the Café Alba or Bellamar, with a great view over the city. I would not hesitate to stay here again.

Room Tip: View of the ocean.
  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank SeeTheWorld4Peace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded 2 April 2018

Dear SeeTheWorld4Peace,

It's with great satisfaction that we have read your extraordinary review about your recent stay at The Botánico Hotel.

Thank you so much for sharing it in Tripadvisor and for your great words regarding the service offered by our staff, the Front Desk and del Breakfast Buffet.
Good to know that you want to come back, then you can enjoy the Spa and our Restaurants, you are sure you'll like them.

Looking forward to welcome you back in a near future,
Our best regards,

Gustavo Escobar
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018 via mobile

This an absolutely outstanding hotel. Situated outside Puerto (there’s a free hotel shuttle bus) this hotel sits in beautiful grounds near the Botanical Gardens.

The hotel itself is immaculate, from the reception to all the dining areas and the spa. The staff are lovely, very friendly and extremely helpful, especially Toni on the front desk, who is a delight!

The rooms are lovely and always clean, including an evening turndown. Our room was 338 which had an outstanding view of the mountains and Mt Teide

The buffet breakfast is outstanding - great choice and quality and lots of staff.

We tried all three restaurants, Oriental, Canarian and Italian and we thought they were all very good. We were on half board so cost wasn’t an issue but expect to pay up to 50 euros for three courses.

The spa was very nice and included in our stay (note under 16s and mobiles not permitted !)

We loved this hotel and would go back without hesitation. It is one of the leading hotels of the world group and it felt like it - genuinely 5 star!
Highly recommended

Stayed: March 2018, travelled as a couple
3  Thank DavidMu61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded 2 April 2018

Dear DavidMu61,

We would like to thank you for choosing The Botánico Hotel for your stay while in Tenerife. We are most thankful for constructive reviews as they allow us to enhance our understanding of our guests' needs and expectations.

Thank you so much for sharing your experience and for your loyalty to Leading Hotels of the World and in special in our hotel.

Looking forward to welcome you back in a future,
Best regards,

Gustavo Escobar
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018

The hotel and staff go above and beyond to make your stay special. We stayed last May (didn't realise I hadn't left a review until now) for just one night but it really was memorable for all the right reasons.
Room - we were upgraded to a room on the top floor so the views were amazing! The balcony was huge as was the bathroom. Very comfy bed.
We went out for an evening meal - several restaurants within easy walking distance. When we returned to the hotel we decided to have a drink in the bar, there was a duo providing entertainment with lots of people dancing so it made for a nice relaxing atmosphere. Can't remember the bar prices but I know they were what I was expecting to pay for a 5star hotel.
Breakfast - served by the pool, buffet style with an extremely wide choice and various items cooked to order. We were also given a daily news-sheet in English which was a nice touch.
Spa - wow! As we were only there for 1 night we didn't have chance to experience it all but what we managed to fit in was great and there were plenty of treatments available.

Stayed: May 2017, travelled as a couple
1  Thank Katie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded 2 April 2018

Dear Katie T,

Thank you for choosing us, it was a real pleasure to have welcomed you in The Botánico Hotel.
We are proud of our staff, a fantastic work group which is our most appreciated value. That’s why it’s so great to hear that we make you feel at ease each time you visit us.
Your kind 5-star review makes us proud and stimulates us to work harder in order to maintain your expectations satisfied each time you honor us with your visit.

We hope your next holiday with us will be even more memorable.

Kind regards,

Gustavo Escobar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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