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All reviews cliff face two double beds saga rep heated pool crashing waves hotel faces sea view rooms face walk into town main bar half board road noise spa area show cooking evening entertainment older people plenty of choice
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Reviewed 4 weeks ago

I do feel that some folks who write reviews would find fault if handed the moon and stars on a plate - As my old granny used to say - 'Sometimes theres just no pleasing folks'-

That being said, The Best Semiramis Hotel is ideally situated in Puerto de la Cruz... easy access to the local shops - which thankfully retain sometjing of the old village feel about them versus Los Americas which is all 'high end', pushy, and unfriendly - You can also walk to both the Botanical & Orchid Gardens...although at the taxi fare being around 5euros, treat yourselves.
Oh, the best cappucino coffee is served at The Orchid Garden...delicious.

But back to the Semiramis, spacious bathrooms and bedrooms, with loads of toiletries supplied, clean towels as needed, kept spotlessly clean, and any issues are resolved within minutes....very impressed.
There is ample room in all the dining areas, although the main one is mainly used in the evenings only.
The food is, for the most part, very good, although sometimes it was a tad cold - That being said, there was always ample fruit and the cakes are delicious...and I don't have a sweet tooth.....but couldn't resist.
The Spa is quite modest...but adequate for those who chose to use it. The outside area is spacious with ample beds, and although it may be hot lying in the sun, be aware that the outdoor pool is cold until you have done a couple of lengths...but very refreshing for that.
The evening entertainment is varied ....but you can usually find a quiet spot if that is not your idea of fun.

Major bonuses, they do not charge for either use of safe or towels for outside areas.

All in all I would happiy go back there...Oh and if you are with SAGA, they have a dedicated lounge, sunning area and a terrific Rep, Mary Smiles, to make sure you get the best out of your time there.

I would recommend taking a couple of the tours to learn more about the island and its history...but watch for the heights !!

Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
3  Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_Semiramis, Manager at Hotel Best Semiramis, responded to this reviewResponded 3 weeks ago

Dear Christine S,
Thank you for the time taken to write your review about our hotel Best Semiramis. We are pleased to receive your feedback and to know that you enjoyed your holidays with us. It is very nice to see the good comments about it´s good location, the spacious bedrooms and bathrooms, the good cleaning, the good food,etc... and we´ll take note of your suggetion to keep on improving. Thank you very much for your kind words about our HOTEL BEST SEMIRAMIS. We hope you will visit us again in the future.
Kind regards,
Hotel Manager

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Reviewed 6 November 2018 via mobile

Visited this hotel with my husband for two weeks , it is supposed to be a 5 star but I can definitely say it is NOT.
I have stayed on many 5 star hotels so I do know. The Reception staff could hardly speak English.
I e mailed them two weeks before we went asking for a high floor, because of medical reasons which I did explain to them.
So they gave us a low floor, yes they did swap it for us but it took them over 6 hours to do so. Nice way to treat elderly people, leave them hanging about with no room.
The dining room was a joke, with filthy crockery and cold food. At breakfast one guy was expected to fry eggs, make omelettes, toast sandwiches and make pancakes all at the same time . So all eggs were overcooked. There was no dress code in the dining room, so some people went in ,in shorts and flip flops. Looking like tramps at dinner.
The bar was surrounded by so many stools no one could get to the bar, and when you finally fought your way through
you couldn't get served because there was only two serving and they only stayed at one end. Think they were chained to that end of the bar.again very poor service.
The lift that took you down to the underpass, broke down, and it took them 4 days to put an out of order notice on it.
The only good thing about this Hotel is the rooms were big with lovely big beds, and nice and clean, with lovely friendly maids. Who would do anything for you.so at least one good point. But only one.
Would I go back to the Semiramis. Definitely not, I can only say they must have got the 5 stars for the Spa and Gym, because it wasn't for the service.

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank Glenis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_Semiramis, Manager at Hotel Best Semiramis, responded to this reviewResponded 4 weeks ago

Dear Glenis W,
Thank you for your feedback. We are sorry for not having met your expectations and for any inconvenience you might have experienced during your stay. We take note of your observations and we will keep working on improving our services in order to enhance our guests' experience in our establishments.
Kind regards,
Hotel Manager

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Reviewed 5 November 2018

This was a lovely hotel we went 2nd October to the 16th the pool didn't open until 10 and although Puerto de la Cruz can be cloudy the sun was out before 10 the rooms and outside in the grounds were kept well I would say they were very under staffed. The main bar was massive and only 3 bar staff some times only for a period of time and people where ordering maybe as much as 4 to 6 cocktails and they were maybe not A/I there were people maybe just bed and breakfast others half board and then us A/I we had to wait each time we went to the bar no waiter service it even took a bit of time to ring their bill through but we tolerated and enjoyed our time but would we go back?

Room tip: I would say all the rooms have sea view
Date of stay: October 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Service
Thank Margaret F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_Semiramis, Manager at Hotel Best Semiramis, responded to this reviewResponded 4 weeks ago

Dear Margaret F,
Thank you for your feedback. We are sorry for not having met your expectations and for any inconvenience you might have experienced during your stay. We take note of your remarks and we will keep working on improving our services in order to enhance our guests' experience in our establishments. We are very sorry and we will take good notice to know what happened.
Kind regards,
Hotel Manager

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Reviewed 4 November 2018 via mobile

The biggest plus: 2 double beds, huge rooms even at the lowest price, very very clean, the staff was so friendly (!!) and helpful, safe in the room, balcony in all rooms, amazing views.

The pool was a bit cold, however I understand that heating it could be very expensive for the hotel. Walking distance to nice bars and easy access. There is no parking but you can park the car easily within 2 min walking distance.

The breakfast was great with so many choices and you can have it outside facing the sea.

The rooms are well isolated so you do not hear your "neighbours". There is no bars or nightlife right next to the hotel (but the next street) so you are not hearing music all night. All you can hear is the waves and the sea.

Will go back again definitely.

Thank you to the entire staff!!

PS: an iron in the room or available at reception would be a huge bonus.

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank Julien M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_Semiramis, Manager at Hotel Best Semiramis, responded to this reviewResponded 4 weeks ago

Dear Julien M,
Thank you for the time taken to write your review about our HOTEL BEST SEMIRAMIS. We are pleased to receive your feedback and to know that you enjoyed your holidays with us. It is very nice to see the good comments about the huge rooms, the cleaning, the friendly and helpful staff, the balcony in allrooms, the amazing views, etc...Thank you very mucho for these nice words about our hotel. We hope you will visit us again in the future. Kind regards,
Hotel Manager

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Reviewed 3 November 2018 via mobile

Had an amazing time here. Great value for money. Would go half board for the extra money, yes it’s a buffet and can get repetitive but still great value. Clean rooms and surrounding area. Brilliant location.

Date of stay: March 2018
Trip type: Travelled as a couple
Thank liadf86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_Semiramis, Manager at Hotel Best Semiramis, responded to this reviewResponded 4 weeks ago

Dear liadf86,
Thank you very much for your kind comments about the good prices of our hotel, the clean rooms and surrounding area and the brilliant location. We are very happy that you enjoyed our hotel facilities and services. We look forward to welcoming you again very soon.
Kind regards,
Hotel Manager

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