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“Great place by the sea”
Review of Hotel UR Portofino

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Hotel UR Portofino
Ranked #28 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
County Wicklow, Ireland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great place by the sea”
Reviewed 22 July 2012

As others have stated this hotel is at a great location. Minutes to the bus stop to reach Palma or the local beaches. Mind you the beach at Portofino is a pretty nice, quiet family beach. Definitely a place you can chill out. We had a great room with a terrific view, only downer was no balcony but wasn't willing to lose the view to get another room with a balcony which was offered but with a not so good view. The reception staff were AWESOME, very helpful and very courteous. Clara definitely is a plus for that department. The housekeeping staff..sorry to say they sort of let the hotel down. Minor things but they need to improve. Running out of toilet paper is not good, neither is not changing the glasses in the room daily. The restaurant was Italian and delicious. The breakfast, in my opinion, not worth it. It's definitely continental and same thing each morning..eggs and bacon are available for an added charge. Honestly I have had better continental breakfasts at lower standard motels. The guys doing the breakfast were great, they work hard and are very nice. I have to say there's on girl who works for the restaurant, blonde haired waitress who really needs a course in dealing with the public. She has absolutely no manners, and never smiles. At one point she actually ignored my wife when my wife was asking about an order we placed. Not good customer service there. Other than this I'd definitely return but only if the housekeeping department picked up their act.

Room Tip: I'd say to book a superior room on the top floor with a balcony. Keep your room windows closed...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robber2064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Gerente at Hotel UR Portofino, responded to this review, 1 August 2012
Dear guest,

Thank you for taking the time and giving us your feedback and we really appreciate your comments.

I already spoke with my Housekeeping team and I am sure with your feedback and our action plan, during your next visit you will explore improvements.

Once again, Thank you and hope to welcome you soon again.

Warm Regards,

Juan Francisco Sevilla
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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516 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
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English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2012

Hotel portofino is situted in a great location near to the airport beaches and Palma. I have previously stayed at a nearby hotel in Can Pastilla and I'm so pleased I chose the Portofino Hotel this time . For the same price the rooms are much better presented, although small they are very clean and tidy with a modern bathroom . Forget the negative reports about the staff they are very attentive and helpful . The restaurant provides top quality pizzas ... They are massive and real value for money.. For an Hotel of this price range you can't go wrong and I would stay here again and recommend this hotel

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Gerente at Hotel UR Portofino, responded to this review, 1 August 2012
Dear Guest,

Thank you for your comments and I will share these with my Team.

I am sure they are very pleased, excited and proud to read that you find the staff attentive and helpful.

we hope to welcome you back soon again at the UR Portofino Hotel.

Warm regards,

Juan Francisco Sevilla
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 July 2012

Clean and comfortable bedroom with a very good bathroom. Very helpful and friendly staff. Huge very tasty pizzas in the restaurant. Two minute stroll to beach and easy access to central Palma. Excellent value for money. I would stay here again.

Room Tip: upgrade to sea view room.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank UkHenryMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Gerente at Hotel UR Portofino, responded to this review, 17 July 2012
Dear clients,

Thank you for your nice comments and we hope to welcome you back soon again at the UR Portofino Hotel.

Warm regards,

Juan Francisco Sevilla

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 June 2012

Situated near the airport and right on the beach, this hotel has a great location.

However, that was the only thing that I liked about this hotel. It had some of the rudest staff Ive come across during a 3 week trip across Europe. I waited at the bar for 10 minutes for someone to serve me, during this time several waiters, waitresses and barmen came to the bar, got drinks for people and left - without even acknowledging me. Whether its not the way they do things i dont know, but surely being polite to people is a given, whether they are not supposed to approach the bar or not. I also went to reception to ask a question about the wi-fi and it took a good minute or so for the receptionist to acknowledge me, and then another few minutes for her to answer my question.

My room was tiny, appliances that I did have wouldnt fit in the plug sockets for some reason, the tv had no sound and I had no toilet roll.

Tbh I couldnt wait to leave.

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gigglypuff2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director General at Hotel UR Portofino, responded to this review, 5 July 2012
Dear Guest

First of all I would like to thank you for your feedback and for sharing with us your impressions on our Hotel UR Portofino.

I have read your comments and I am sorry to hear that we did not manage to reach the usual positive quality of our service standards.

Our aim is to always provide an excellent service, basing ourselves on the idea of constant improvement and in the careful training and quality of all our employees.

The UR Portofino Team would like to welcome you back in the future and have the opportunity to demonstrate that your experience was an exceptional case and that we are prepared to fulfill the standards of our company.

Once again I would like to express to you my gratitude.

Yours faithfully

Juan Francisco Sevilla
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 June 2012

We have just had our second visit to The Portofino and were not dissapointed.A good value hotel with nice swimming pool ,2mins to lovely beach,eateries and walkway into Palma (took two 60 yearolds 1 hour ).The restaurant at the UR is very good for huge pizzas(share one if your not starving)but the staff lack any charm and seem a bit disinterested in their customers .Rooms in the hotel a small but adequate if you are tidy ,nice and clean with comfy beds and plenty of towels.Go and enjoy the experience

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank siddy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director General at Hotel UR Portofino, responded to this review, 5 July 2012
Dear Guest

First of all I would like to thank you for your feedback and for sharing with us your impressions on our Hotel UR Portofino.

On behalve of the whole team we would like to say " Muchas Gracias".

We hope to welcome you soon again and sending you sunny regards from Mallorca.

Juan Francisco Sevilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel UR Portofino

Property: Hotel UR Portofino
Address: Calle Trafalgar 24, 07007 Palma de Mallorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Palma de Mallorca
#18 Business Hotel in Palma de Mallorca
#20 Romantic Hotel in Palma de Mallorca
#23 Family Hotel in Palma de Mallorca
#27 Luxury Hotel in Palma de Mallorca
Price range (per night): ₹ 7,531 - ₹ 12,818
Hotel Class:4 star — Hotel UR Portofino 4*
Number of rooms: 66
Official Description (provided by the hotel):
UR Portofino**** The UR Portofino Hotel is situated in the area of Ciudad Jardin, one of the closest beaches to the city of Palma de Mallorca. Its strategic location near the airport and few minutes away from the city, make it a perfect combination of functionality and comfort. The Bay of Palma is famous for the practice of aquatic sports such as windsurfing, stand up paddle, kayaking, sailing, etc.. Around the hotel, you can rent the necessary equipment for the practice of them. A total of 66 rooms make up this beautiful and comfortable hotel, which has been decorated in a pure contemporary style. An exterior swimming pool as well as free wireless Internet access in all areas of the building and a free safety deposit box in the room are also some of the services available. The Restaurant UR Portofino is located inside the hotel. Which offers a wide choice of seasonal Mediterranean cuisine, open to the public, with a separate entrance from the main street. It has its own bar with an outside terrace overlooking the swimming pool and offers guests the chance to enjoy a drink on the terrace at the sunset. The hotel UR Portofino is only a few metres away from the nearest beach and the sea promenade which starts at the yacht club in the city and stretches all the way to Playa the Palma, passing by the Cathedral, and the areas of el Portixol, Molinar, Ciudad Jardin, Can Pastilla and el Arenal. One can take a relaxing long walk, skate or cycle along the promenade or simply sit down by the sea and enjoy the breathtaking views. Also from the hotel reception can be arranged any special request of the guest, boat trips, rent a car, excursions around the island, winery tours, visit to the Caves of Drach, etc. ... more   less 
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Also Known As:
Hotel Ur Portofino Urban Sea
Hotel UR Portofino Palma De Mallorca, Majorca

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