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“Enjoyable but Inconsistent”

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Sheraton Mallorca Arabella Golf Hotel
Ranked #42 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
London
Level 5 Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Enjoyable but Inconsistent”
Reviewed 26 October 2011

My husband and I spent 10 nights here in August. We both enjoyed the hotel overall and would considering returning for weekend, but the service at the hotel was very inconsistent. Throughout our entire stay, Rafael (who works at the front desk) was the shining star at the hotel. He was always happy, attentive and willing to help us come up with restaurants to visit, places to see, etc. If everyone we encountered at the hotel were as enjoyable to deal with as he, I would suggest this hotel without reservation.

The main issue with this hotel is that there were not enough people working at any one time- this includes at the front desk, at the restaurant and merely needing a bellman to collect luggage. When we arrived on a Friday morning, nobody came outside to help with our bags. We finally hauled our bags and clubs inside when someone finally appeared. I understand that this is a small thing, but it is an underwhelming first impression to have. Check in was easy, and the hotel stored our bags for us until our room was ready. On the second afternoon of our trip, I went to the concierge to get some restaurant suggestions for the following evening (as many restaurants close on Sunday). She was less than enthused to help me and did her best to just tell me to come back tomorrow to deal with restaurant options. I learned that there really is no true 'concierge' at this property. One person from the front desk just sits at the Concierge desk for a couple of hours a day but doesn't necessarily have the knowledge of restaurants or information about Mallorca one would expect from a concierge. We are pretty self-sufficient travelers, and we had made most of our restaurant reservations before arriving. If I had actually expected the hotel to help me in doing any planning, I would have been unimpressed (this was also high season, and the property was fully booked). Our biggest aggravation came half way through the trip. We stayed on Cash and Points, so we had two reservations- one for the first 5 nights and one for the second. A woman at the front desk asked me to sign the information/contract for the second half of our trip, and the price was WAY off. We were paying USD60/night plus points. The paper given to me had our rate at 100+euros per night. I said that this was incorrect, but having it remedied proved to be a multi-day ordeal. One manager even tried to explain to my husband and me that we just didn't understand currency fluctuations and that the number was correct. We are Americans who live in London and travel to continental Europe on a monthly basis. Our lives are run by currency fluctuations, but nowhere in reality does USD60=100euro! This wound up being corrected on our final bill, but it took days and days for this to happen.

The pool was fantastic. The main pool is gigantic, and there is ample room between pairs of lounges. Each pair has an umbrella as well, which was very welcomed considering the August sun. Even at full occupancy the pool area never felt crowded, and there was no need to wake up early to reserve chairs. There was one poor woman at the pool serving everyone ordering drinks and food. She worked so hard to keep everyone happy but had a hard time keeping up with the orders. The pool restaurant is VERY slow and understaffed as well, but this just goes back to my original comment concerning a lack of personnel working at the property. As an aside, my husband and I went to the Luxury Collection property on out last afternoon. The service at the restaurant there was no better, and the pool was so crowded that it looked like something one would find on the deck of a cruise ship. I had been wondering if we made the wrong decision staying at the less posh resort, but after that experience I was very relieved that we chose the Sheraton instead.

My husband was thrilled with golf being included in the rate. He played all three courses. I only played the par-3 and then spent some time at the range. This resort is fantastic for anyone wanting to golf, and the shuttle service makes getting to and from the courses simple.

The rooms were nice. I felt that they had a very corporate feel to them- dark carpet, dark wood furniture and bathrooms in need some of updating. At the same time, they are nice and large and easily fit our clubs and bags. We didn't spend much time in the room, so the only thing I really cared about was the very comfortable bed.

The hotel has a car rental agency on the property. We rented a car for two days. The representatives were easy to deal with, and we were happy to pay the premium to deal with an on premises agency.

I don't mean to give a review that spends more time on my issues than on positive comments, but I feel it is important for the hotel to know that service is not its strong point. In addition, travelers who really want a luxury experience might not find what they are looking for here. For travelers who are a bit more relaxed and don't need very high-end service, most can be blissfully happy here.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NoraNJtoLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 27 October 2011
Dear guests ,
first of all we would like to thank you very much for taking your time and giving us this detailed comments about you stay in our hotel
It is very important for us to receive this feedback. This is the only way to be able to improve and will help us to get better in our service.
We appreciate very much all your comments and will take this as an opportunity to improve. We would be very happy welcoming you back once again .

Thank you very much again and sunny regards from Mallorca

Babette G
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Enschede, The Netherlands
Level 5 Contributor
64 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 30 September 2011

Arrived for 1 night in this hotel, when we were showed to our beautiful rooms. Nature around this hotel is stunning and views are great.

Nice and relaxing pool area.

Staff really official and never really happy, just correct.

Would not stay here for a long holiday as you really need a car, and there is nothing in the area.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RobbertS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 3 October 2011
Dear guest,

Thank you very much for taking the time to post your comment regarding your recent stay in our hotel.

It is very important for us to receive feedback from our guests in order to improve and maintain our standards.

We look forward to welcoming you in the near future.

Met vriendelijke groeten vanuit Mallorca,
Babette G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 September 2011

We were a party of 40 celebrating an anniversary and the hotel met our expectations in every respect. Comfortable and well equipped bedrooms, excellent food and courteous and efficient service.

Good golf courses in beautiful condition.
A highlight was dinner on the terrace of El Castillo, sister hotel close by - superb food.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank JOHN K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 19 September 2011
Dear guest
first of all we would like to thank you for taking your time to post a comment on this page and we are very pleased that you and your group did enjoy your stay with us.
We will pass on your nice feedback to the whole team. Guest comments are very important for us so we may constantly improve our service
It would be a pleasure welcoming you back again in our hotel and we send you sunny regards
Babette G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newbury
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 August 2011

Stayed 1 night at the end of 2 weeks in Mallorca.
Lovely staff, great pool and restaurant. The Friday night BBQ was superb.
Asked for late check out and was able to keep the room til 6pm for 60 Euro - bargain!
Free wifi in the lobby.
Staff very child friendly- we'll be back.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank THandK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 31 August 2011
Dear guests,

We would like to thank you for taking the time to post your comment regarding your recent stay with us.

Guest's feedback is very important for us and we will certainly forward your comments to our team.

We look forward to welcoming you soon again in our hotel and send you sunny regards from Mallorca.

Babette G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2011

I organised a corporate golf trip to the Sheraton Arabella Hotel for 24 golfers. From start to finish the hotel was amazing, they helped me organised all aspects of the 4 day trip, including rooms, dinning, golf, airport transfers etc, nothing was too much trouble. When arriving at the hotel the staff were very friendly and happy to help at all times. The hotel was beautiful with lovely gardens and lots of space for everyone to sit and relax without being on top of each other. The food in all restaurants was excellent, the main restaurant, the pool bar lunch menu and especially the breakfast. I would thoroughly recommend this hotel for business or pleasure and hope to go back soon.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank graphitew1j6bq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 26 July 2011
Dear guests,

we appreciate very much your comment and will be happy to communicate this to our team. Thank you very much for taking your time. It was a pleasure having you and your group here in our hotel and we hope to welcoming you back very soon

Sunny regards from Mallorca

Babette G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Mallorca Arabella Golf Hotel

Property: Sheraton Mallorca Arabella Golf Hotel
Address: Carrer de la Vinagrella | Urbanization Son Vida, 07013 Palma de Mallorca, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Romantic Hotel in Palma de Mallorca
#16 Spa Hotel in Palma de Mallorca
#19 Family Hotel in Palma de Mallorca
#39 Luxury Hotel in Palma de Mallorca
Price range (per night): ₹ 16,956 - ₹ 36,248
Hotel Class:5 star — Sheraton Mallorca Arabella Golf Hotel 5*
Number of rooms: 93
Official Description (provided by the hotel):
Set among Mediterranean style gardens and the fairways of the prestigious Son Vida golf course, the Sheraton Mallorca Arabella Golf Hotel Son Vida provides extraordinary golf facilities in a setting of grandeur. Located near the ancient port city of Palma, this intimately charming hotel was designed in the style of a Spanish mansion and reflects authentic Mediterranean architecture. ... more   less 
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Also Known As:
Arabella Sheraton Son Vida
Sheraton Palma De Mallorca
Palma Sheraton
Sheraton Mallorca Arabella Golf Hotel Palma De Mallorca, Majorca

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