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“Great hotel and lovely staff”

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Santa Clara Urban Hotel & Spa
Ranked #9 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great hotel and lovely staff”
Reviewed 16 April 2012

Good location in old town; very narrow streets with glimpses of stereotypical Spanish courtyards; very modern - probably aimed at young couples. Glass door into bathroom is a bit disconcerting - especially if staying with a friend rather than a partner. Palma is a great place for a short break.

  • Stayed April 2012, travelled with friends
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    • Service
Helpful?
Thank D H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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505 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Danish first
  • Dutch first
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English first
Cheltenham, United Kingdom
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 March 2012

My sister and I stayed here Feb/March 2012. Elegant, tactfully converted hotel in the old part of Palma within easy walk of city centre and beach. Room large and beds comfortable. Shower excellent. View from the rooftop garden great. The staff were just terrific and particularly helpful when my wallet was stolen - so helpful. Adrian who operates the bar was a ray of sunshine in the morning. We loved it and would happily return. I'm completely perplexed why anyone could legitimately describe this as a sterile city hotel (Owen 1981) as it was anything but - Full of character, big windows, stripped back walls in warm honey coloured stone. Some traffic noise in our road facing room in the mornings. Value - excellent but it was a 3 night groupon voucher!

Room Tip: Rooms overlooking the garden are quieter..
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  • Stayed February 2012, travelled with family
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Helpful?
5 Thank Fionna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 9 March 2012

We loved the location of the hotel. Right in the old part of the town and you can walk to everywhere in Palma. I Loved to huge window that opens up to the beautiful back yard. It was clean and comfortable as well. Great for two nights, but I can't imagine staying there for longer than three days as the room was small.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank superusta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 February 2012

Sterile City hotel, suited to business travel.

Expensive and poor attitude from staff when we complained that the room was not as described. We also had to have the sheets changed when we first checked the room because they were stained - but to be fair this could be a one off as the hotel & bedroom were otherwise clean.

The hotel is well located, but lacked charm/character. We didn't try the food in the hotel as the breakfast price convinced us to explore the city to find a different place each morning.

Stayed March 2011, travelled as a couple
Helpful?
Thank Owen1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
133 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 15 February 2012

Our recent February trip was disrupted due to snow & we were unable to do our planned coastal drive. We stayed an extra day in Soller but found it expensive & a little quiet so we added a day on to our 3 day Groupon break at Santa Clara. We were not disappointed.

The hotel is really well located near the cathedral, in the old part of the city - not so great if you have a car but you really don't need one as it's so close to the airport & you can easily walk around the city. Our room was spacious, loft style with white furniture & bright accents. Unlike other island hotels we had everything we wanted - fridge, tea-coffee facilities, great shower room, huge room & bed & not forgetting the HEATING...only thing missing was the view!

To compensate for lack of view we had a small internal courtyard with space to sit. Great views to be had from the breakfast room & the roof terrace though eventually the "musac" on the latter got too much for us. Staff were lovely, very helpful & knowledgeable with perfect English - a big help as our Spanish is iffy to say the least.

We got to know the city better & enjoyed the restaurants of Marc Fosh, especially "Simply". We can also recommend a nearby bistro, Las Olas, serving french food by day & Cambodian by night. Don't miss Mercat Olivar about 15 mins away & pick up slices of meats & cheeses for your at home tapas.

Can highly recommend a city break in Palma & Santa Clara, not the cheapest hotel or city but so convenient from most UK airports & so much variety. If you see another Groupon for this then snap it up, it's great value.

Room Tip: Choice of courtyard or window - you decide, area very quiet.
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Crudots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Santa Clara Urban Hotel & Spa

Property: Santa Clara Urban Hotel & Spa
Address: Calle Sant Alonso 16, 07001 Palma de Mallorca, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Palma de Mallorca
#4 Romantic Hotel in Palma de Mallorca
#9 Luxury Hotel in Palma de Mallorca
#15 Business Hotel in Palma de Mallorca
Price range (per night): ₹ 13,188 - ₹ 29,155
Hotel Class:4 star — Santa Clara Urban Hotel & Spa 4*
Number of rooms: 20
Official Description (provided by the hotel):
Guests fall in love with Palma, with our hotel, the charm of the old town and the beautiful views from our upper terrace. Come stay at Santa Clara Hotel to enjoy the proximity of the 10th century Arab baths, the Gothic Cathedral and the other host of attraction around the old town. Our hotel offers 4 star luxury rooms and suites with high ceilings, rustic stone walls and views to the surrounding sights of the old town. Relax in our urban spa featuring a Jacuzzi, sauna and steam bath or try one of the massage and beauty treatments. We also provide a conference room equipped with audio-visual equipment. ... more   less 
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Also Known As:
Santa Clara Urban Hotel And Spa
Santa Clara Urban Hotel Palma De Mallorca
Hotel Santa Clara Urban
Santa Clara Urban Hotel & Spa Palma De Mallorca, Majorca

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