I don't understand why this hotel is considered 5-stars. It is a clean hotel with an interesting design across the street from the Guggenheim. The morning breakfasts were the best meals I ate each day (dining alone in Spain is a real drag), and the views from the roof terrace splendid. The check-in and check-out went quickly and there were no problems. Housekeeping was always good. Room service is very basic and not that good, but not overpriced. Laundry was overpriced, but returned in good condition. Anytime I needed anything, the staff responded very quickly.
The problems: The bed was worn, though the sheets fresh and of good quality. The Internet was free, but the connection speed was just dreadfully slow, and you had to log in multiple times, and the passwords were only good for a 24-hour period. Also, the TV has only 2 English options, BBC and CNN. Boring! The carpets were a nasty yellow color, though they did take care to vacuum them well each day. The toiletries were in very badly designed little, tiny cubic containers and not of good quality.
From my experience with Spanish hotels, this hotel is typical. Even the upper-level hotels are not on the Asian standards I'm used to, and have little quirks. Overall, I enjoyed my visit and it proved to be a good base while in the Basque region.
- Official Description (provided by the hotel):
- Gran Hotel Domine Bilbao, the only 5-star hotel situated opposite the Guggenheim Bilbao Museum and close to the city's main attractions. A designer space in which the customer experience is the priority. ... more less
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