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All reviews privilege room great location fresh orange juice machine mentioned noise bathroom design easy walk to old town enjoyed staying at this hotel major sights spa facilities city trip quieter room walking distance appointed rooms hotel room is relaxing stay nice hotel opening the window
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Reviewed 10 July 2018

Very handy location in Bilbao, Modern, clean and well appointed rooms. Great staff and pleasingly well priced bar and dinning. Very good bars, restaurants, old town and Guggenheim museum within easy walking distance

Stayed: July 2018
Thank philk2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director General at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 19 July 2018

Dear guest,

Thank you very much for your comment. We are very pleased to see you find our rooms clean, well appointed and you enjoyed our bar and the good bars and sightings nearby.

We look forward to seeing you again in Bilbao.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile

This is a well placed, smart business hotel. The breakfast was quite wide ranging with a selection to suit most palates. Rooms are generous for space and smartly decorated. The bar area was small with a few pintxos to sample.

Stayed: July 2018, travelled on business
Thank Sarah_London547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director General at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 19 July 2018

Dear Sarah,

Thank you for your visit to our Hotel. We are pleased to see you had a good stay and you enjoyed the breakfast buffet and the comfort of our rooms.

We look forward to seeing you again in Bilbao.

Yours sincerely,

Sito.

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Reviewed 9 July 2018 via mobile

The hotel is really nice and offer great breakfast. I really like that is walking distance for all the main tourist destinations in Bilbao!

I will definitely stay here again, rooms are big and confortable.

Stayed: July 2018, travelled as a couple
Thank ElArtista_Ram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director General at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 19 July 2018

Dear Guest,

Thank you very much for your visit to our hotel. We are very pleased to see you find our rooms big and comfortable and the location very convenient to visit the city.

We look forward to seeing you again in Bilbao.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018 via mobile

Stayed in Mercure Bilbao Jardines in the 1st weekend of July/2018, with my wife. The place is excellently located, but several downsides happened to us:

1) level of cleanliness is low and you might find some hairs and nails from previous guests in the bathroom, which is already an absolutely downturn

2) the electricity went down 30m after we entered the room allegedly because we connected 2 iPhones with the A/C on

3) the cleaning team makes sure that you cannot sleep after 9.30am, since they start chatting in loud terms right beside your room - and it happened both nights of our stay

4) the shower sink cannot solve a regular shower so either you decide to turn off the water every 30secs or you’ll end up having the bathroom flooded

5) Despite we were in a non smoking room and we suppose to be in a non smoking area, on the 2nd day we started smelling cigar smoke from any other room.

6) the room (215) was located to a interior back of the surrounding buildings with low level of natural light, and without a white curtain to use to have some privacy with some few natural light

7) the corridor smells funny, raising questions (again) about it’s low level of cleanliness

The staff service is OK, but globally this hotel is a 10/20 score, benefitting from the great location, but being impacted from several negative factors.

Stayed: July 2018
1  Thank Fseverinocv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director General at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 18 July 2018

Dear Guest,

Thank you very much for your comment. We appreciate all your comments to improve our services we are very sorry to find some cleaning issues. We will check our procedures to improve our cleaning standards.

The guest comments help us to improve our services. Thank you for letting us know your impressions.

Yours sincerely,

Sito.


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Reviewed 8 July 2018

The hotel is located in central Bilbao downtown; all attractions, a lot of pintxo bar's and restaurants are in walking distance.
Friendly staff, nice hotel room, very clean and a good bed. The breakfast was good, too.
All in all, a recommendable place to stay.

  • Stayed: January 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Christian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director General at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 18 July 2018

Dear Christian,

Thank your very much for your comment. We are very pleased to see you had a good time in our hotel and you find it very convenient to visit Bilbao.

We look forward to meeting you again in Bilbao.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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