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“Great Location - Unwelcoming Front Desk Staff”
Review of Melia Granada

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Melia Granada
Ranked #28 of 122 Hotels in Granada
Certificate of Excellence
GreenLeadersBronze level
Reviewed 28 February 2012

We stayed for 3 nights in February. Very nice, clean rooms. Decent bathroom. Great location.
In 35 years of travel (starting from cheap pensions as college students to the snootiest hotel in Paris) my husband and I have never encountered such curt and unwelcoming front desk staff. It's a shame; I would have given this an "excellent" if it hadn't been for the front desk.
They wouldn't even so much as look up and nod at us when we entered or left the hotel. Only because we were desperate, we finally coaxed a bit of information from one of the men at the front desk about taking the right bus back to the airport. He was civil enough after a lot of smiling and "gracias" on our part.
The cleaning staff were good. Our room was sunny and warm. The staff in the breakfast area were very gracious and welcoming and more than happy to get us a second thermos of coffee.
If the front desk staff's goal is to avoid dealing with the customers, they've achieved it!
Would recommend this hotel because of the great location, generous breakfast and clean rooms, just don't expect to feel like a welcomed guest!

  • Stayed: February 2012, travelled as a couple
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1  Thank ABroad1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 January 2012

We stayed for 3 nights 2 superior rooms over the New Year period.

The hotel feels very dated in terms of both decor and service. The rooms are adequate although showing a fair bit of wear. Cleaning staff were friendly and efficient. We stayed on the top floor which once had a dedicated lounge are which is now empty (giving the central area an abandoned feel). Our superior rooms looked onto an internal light well rather than an external view.

I found the service to be very brusque though efficient. A request to book a nice restaurant was met with groans and indications of difficulty (although a suitable booking was made).

The hotel is centrally located and you can walk to most major attractions (alternatively the main bus routes are close by)

  • Stayed: December 2011, travelled with family
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1  Thank wazbln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2012

We stayed there for a bit more than a week. The location is undeniable top. You are in the city center but you can do basically the whole city until the Alhambra by foot without problems. The view of some rooms on the Sierra Nevada is great. The Deluxe Rooms with a balcony are the best rooms available and you can enjoy the sun all day long. The rooms on the inside court are not that good unforunately as very dark, hot and no air circulation as the air conditioning only gives hot air in the winter. Rooms were clean and refreshed regularly. The staff during breakfast and reception is sometimes not very reactive and takes everything quite slowly, if there is a rush you have to fight for a smile. The breakfast buffet is very rich and gives a great variety of regional dishes.

  • Stayed: January 2012, travelled with family
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Thank Christian1616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2012

We spent a week at the Melia Granada, the nicest staff that I have encountered in a long time. Nice breakfast, clean rooms and great location, close to many nice restaurants and bars. In the best part of town; just a great hotel.

  • Stayed: November 2011, travelled as a couple
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Thank ramongr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2012

We stayed at Melia Granada for 2 nights. The hotel is in a great location and within walking distance to attractions. We walked to the Cathedral, Alhambra, Albayzin...Granada is not a huge city so things were fairly close.

The staff at the hotel were not friendly and seemed annoyed if i asked them anything. The rooms were large by European standards, but a little older and not as clean as other places. The layout of the bathroom was weird with the bidet right where you would step out of the shower. The walls were very thin. We could actually hear the neighbor snoring all night. Bring earplugs!!! A plus is there is free wifi in the lobby, just ask the front desk for a password.

We ate at La Oliva, which was about a 5 minute walk from the hotel. Make sure you make reservations if you plan to eat there. We also ate on Calle Navas. El Enganche Taberna was one of our favorite places in Spain. Croquettes were good, the clams were amazing. La Vianda was okay but we mostly got fried items and the menu was small. We also tried Manolo Restaurante in Bib Rambla, which was absolutely horrible.

  • Stayed: January 2012
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1  Thank PradaLuggage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Melia Granada

Address: Angel Ganivet, 7, 18009 Granada, Spain
Phone Number:
Region: Spain > Andalucia > Province of Granada > Granada > Realejo - San Matias
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Granada
#7 Business Hotel in Granada
#13 Luxury Hotel in Granada
#14 Family Hotel in Granada
#40 Romantic Hotel in Granada
Price Range: ₹ 5,011 - ₹ 12,147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Granada 4*
Number of rooms: 232
Official Description (provided by the hotel):
The Melia Granada is located in the heart of the city of Granada, near the cathedral, Calle Navas, Alcaiceria, the Puerta Real, Calle Elvira, Plaza Nueva, Realejo, Paseo de los Tristes, the Science Park and the Congress Centre.Its strategic location in the city centre, personalised service and excellent facilities make it the perfect choice for your visit to Granada.Neat the hotel, you can visit exclusive boutiques and fashion houses. Plus nearby there is a one of the city’s main leisure and entertainment areas with numerous tapas bars and restaurants. Meliá Granada is also just a short distance from the most trendy nightspots and major shopping streets such as Reyes Católicos, Recogidas or Mesones. ... more   less 
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Also Known As:
Melia Granada Hotel Granada
Sol Melia Granada
Granada Sol Melia

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