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“Stayed here 10 times but sadly it's our last!”

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Sol Don Pablo by Melia
Ranked #8 of 71 Hotels in Torremolinos
Certificate of Excellence
Reviewed 15 October 2017

Love the renovations I like a nice modern hotel. It was very Spanish before and quite dark. Room nice and beds very comfortable. However think that the prices are now way to high for whats on offer. Stayed here for one week then moved to another hotel.

There are two reasons why I am not coming back the first is that in my opinion the hotel is grossly understaffed. The dining room is manic, I really feel sorry for the waiting staff they are rushed off their feet and look miserable. Its impossible to do the job with so little workers. Most of the older waiters do not appear to be here they are the lucky ones, it never used to be like this. The quality of the food has gone down, every single morning they offer PINK sausages nobody eats pink sausages. The bacon is so under cooked its inedible. Others reviewers have also pointed this out but nothing changes.

The wait at Reception is appalling and receptionists very unhelpful. to be honest no changes to the past. 40 mins to process a credit card to run a tab!!!!!

I stayed the second week of our holiday at another hotel chain that was light years ahead of Melia.

When hotels charge more I do not expect the staff numbers to drop to unacceptable levels or the food standard to slip.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank salsagal50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacobo D, Director de Relaciones con Clientes at Sol Don Pablo by Melia, responded to this reviewResponded 24 October 2017

Dear salsagal50
First of all I would like to thank you for taking the time and trouble to send us the comments about your stay in Sol Don Pablo, as this kind of feedback is of the greatest assistance to us in identifying any areas that may require improvement and, subsequently, allows us to take whatever corrective measures may be necessary to achieve the constant guest satisfaction and quality service that we strive for.
We are truly sorry that you express some negative issues regarding the hotel and we would like to transmit our most sincere apologies. On the other hand, we truly appreciate your comment about our renovation and rooms.

We have taken note of all your comments and have been confronted with the heads department involved to meet customer needs in the future.

Once again, we would like to thank your comments and we look forward to have the opportunity to host you again in a near future and ensure that everything is to your entire satisfaction.

Jacobo

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85 - 89 of 2,571 reviews

Reviewed 15 October 2017

Just returned from the Don Pablo in Torremolinos, main issue is some guests do not put in the effort to change for dinner, we don't mind the dress shorts but flip flops and vests is not on, armpits and sweaty feet on display when you are eating is disgusting, I spoke to the restaurant manager, he said he would talk to the hotel management.
Secondly the food is very repetitive, pretty much the same every night, out of the box thinking could improve this, some of the guests I was talking to reckon it is due to cutbacks in staff etc, I don't think it is too difficult to put right.
Lastly the entertainment needs to change, the animation team are fantastical but more variety is needed, what happened to the archery, shooting, darts, French boul etc.

My wife and myself have been on holiday to this hotel many times, great hotel, great location, keep the hotel great and listen to the guests.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Sandy_beach66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacobo D, Director de Relaciones con Clientes at Sol Don Pablo by Melia, responded to this reviewResponded 20 October 2017

Dear Sandy_beach66,

We would like to thank for sharing your experience with us at Hotel Sol Don Pablo, and your loyalty for choosing us once again to enjoy your holidays.

Your feedback is very important for us and we will use each of your comments to improve our services and guarantee a pleasant stay for each of our customers. Regarding your comments, we apologize the inconveniences that you have had. We are working to introduce a new dress code for customers during dinner service.

Once again, thank you for your comments and hoping to see you soon at Hotel Sol Don Pablo. We can make your holidays an unforgettable experience.

Yours sincerely,

Jacobo D.
Assistant Guest Experience
Sol Don Hoteles

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Reviewed 15 October 2017

This was our second visit to this hotel his year and it did not disappoint. The hotel is spotlessly clean throughout - the rooms are vey comfortable and there is plenty of room in the bathroom. We went on a half board basis - the food was excellent and plenty of it - there is such a variety even for the fussiest of eaters. The negatives were the drinks were expensive - they were more expensive than when we visited in June but there are many bars in the vicinity which are considerably cheaper. The other negative were that some of the staff are very impersonal - the housekeeping staff and the staff around the swimming pools all spoke but the other staff did not speak unless you spoke to them first. However it would no put me off going back. Thoroughly enjoyable holiday.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank queenie602016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacobo D, Director de Relaciones con Clientes at Sol Don Pablo by Melia, responded to this reviewResponded 19 October 2017

Dear queenie602016,

We are truly thankful with you for choosing us for your holiday in Torremolinos. Above all, we would like to express our gratitude for your nice comments about our cleanness.
It is a pleasure to know that you could enjoy the great location of our hotel and others services we provide like our F&B variety.
We have taken good note about your opinion of drikns and staff.
I would like to thank you again for your kind review, comments like yours show us that our daily work is appreciated by our customers.
We hope you will visit us again, in order to give you our warmest welcome.
Sincerely yours,

Jacobo.

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Reviewed 13 October 2017

We had twin rooms on the 8th floor with afternoon and evening sun. Quiet and cozy hotel. Fantastic breakfast with all the food and fruit, even champagne. Short way to beach and amazingly beautiful boardwalk, as we walked for many miles. Lovely to wade on the beachfront on the way home. Easy to catch trains or buses to explore the area. We will be happy to return.

Room Tip: Higher floor with seaview and afternoon sun
See more room tips
  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Solveig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacobo D, Director de Relaciones con Clientes at Sol Don Pablo by Melia, responded to this reviewResponded 15 October 2017

Dear Solveig H,

We are delighted to know that you have enjoyed a funny and pleasure holidays. It´s a gift to us to see that our effott of the team has contributed to make your days in Sol Don Pablo mavelous and enjoyment.

We will inform your kind words to all the staff of the Hotel and we will be happy to welcome you again.

Best regards,

Jacobo D.
Assistant Guest Experience
Sol Don Hoteles

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Reviewed 13 October 2017 via mobile

This always was a great hotel, but it has got even better ! Refurbished to a very modern, bright and trendy stylish decor, it’s a delight. The staff are very friendly, the food is excellent and wide ranging. The Entertainment is excellent, location is fabulous. Even better, the surrounding area now has a close Irish Bar (All Blacks Irish Bar).

Well priced !

Love it - will always go back !!!!

Stayed: October 2017, travelled as a couple
Thank GoonerMaddog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacobo D, Director de Relaciones con Clientes at Sol Don Pablo by Melia, responded to this reviewResponded 15 October 2017

Dear GoonerMaddog,

Thank you so much for your review "Don Fantastico" through Tripadvisor, in addition the great score that has given us.

We really appreciate your comments and those have been already shared with the rest of the team. Your positive feedback really helps us to work hard every day to give the best service.

We all are looking forward to seeing you soon again at the complex.

Best Regards,

Jacobo D.
Assistant Guest Experience
Sol Don Hoteles

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Don Pablo by Melia

Address: Paseo Maritimo S/N, 29620 Torremolinos, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Torremolinos
#6 Family Hotel in Torremolinos
#6 Luxury Hotel in Torremolinos
#7 Romantic Hotel in Torremolinos
#7 On the Beach Hotel in Torremolinos
Price Range: ₹ 5,026 - ₹ 13,083 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Don Pablo by Melia 4*
Number of rooms: 443
Official Description (provided by the hotel):
Sol by Melia present Sol Don Pablo has a privileged location, right on the Bajondillo beach promenade, in Torremolinos (Malaga), part of the Sol Don Hotels complex together with Sol Don Pedro and Sol Don Marco. Is the perfect choice for family or friends, has 443 rooms decorated in Andalusian style and equipped with double bed or twin beds (subject to availability), desk, satellite TV, telephone, terrace / balcony, mini bar (*), safe (*) and full equipped bathroom, hairdryer, magnifying mirror, bath with shower or walk-in shower (subject to availability). All rooms are non-smoking, except those found in the third and fourth floor. Wide and varied day and night entertainment program, for adults and children (5-12 years). Sol Don Hotels Complex has 6 outdoor swimming pools for adults, 2 children's outdoor pools, 1 indoor heated pool in winter (in Sol Don Pablo) and 2 hot tubs, surrounded by gardens and overlooking the sea. Different dining areas (Restaurant Casares, Cordoba Restaurant, Bar Bangkok, Bar Andalucia, Bar Patio, Bar Romano and pool bar); free internet connection (WIFI) throughout the hotel; Internet corner (E - point) (*); Private and public parking (*); Spa and Hairdresser (*); Convention Center with 10 meeting rooms and can accommodate up to 500 people (*). A few minutes from the Torremolinos center and close to the airport, Malaga and Puerto Marina. (*) With charge. ... more   less 
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Also Known As:
Sol Don Pablo Torremolinos
Sol Melia Torremolinos
Sol Don Pablo By Melia Torremolinos, Costa Del Sol

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