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All reviews free shuttle shuttle service secure parking an early morning flight one night stay an overnight stay beach shuttle heated swimming pool budget price beach and town centre heavy luggage missed breakfast no lift the hotel offers lovely little hotel pool area is lovely stayed longer
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Reviewed 14 September 2018

I stayed one night here before I began my andalusian road trip.
The hotel was OK. Cheap basic hotel that offers free airport/beach transfer, with good breakfast for 7,50€.
Small gym and swimming pool are available for use.
Nice and friendly service.
The next train station to the airport is located about 1km (10-15min walk).

Room Tip: The rooms on the higher floors are more quiet than on the first and second floors.
  • Stayed: September 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Charlon Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen Airport H, Community manager at Hotel Zen Airport, responded to this reviewResponded 17 September 2018

Dear Charlon Z

Thank you for trusting us. We regret that you did not like it completely.
We hope to be able to count on you again so that you can improve the experience.

A cordial greeting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018

The hotel is in the middle of nowhere, the rooms are tiny, i mean very tiny but clean. It was actually cleaned every single day. We had B&B but i would honestly advise against! Breakfast is identical every single day. There is noting fresh to get from. The eggs are cooked once for a week i presume. The beans where there from the previous month looked like .... We are not picky eaters but it was hard to find something eatable.
The pool is very small too. It facilitates maybe 10 people, and you feel it was already full. This hotel is popular for stag parties, etc i guess. When we were there it was a group of very mean and jerky young men which behaved awful. We asked staff to react somehow as other guests had to leave the pool. Unfortunately there was no reaction from stuff side. This lasted for about 3 days!!! Disgrace!!! The staff wasn't the nicest either. It felt as they didn't really want to talk to you, unless they really have to :| Also be careful what they are charging you with. The prices for any " extras" displayed on the hotel wall do not always correspond with what you are being charged for. We booked late check in - price €20 per the display but we actually have been charged €30 which was 50% more. They said it was due to high season!!! When I asked for T&C they said it was with boss and boss was unavailable. I was trying to solve it for about 2 days - no one was able to help. This was a huge disappointment and I feel I was robbed. Such an embarrassing situation for the hotel!!! So be careful!!!

  • Stayed: August 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank ewaczek75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen Airport H, Community manager at Hotel Zen Airport, responded to this reviewResponded 17 September 2018

Dear ewaczek75

We regret that your experience with us has not been as pleasant as we would have liked. We take note of your opinion on TripAdvisor to improve our service.

Thank you very much. a cordial greeting

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2018 via mobile

So the room pictures are very deceiving. The room i stayed in with my partner was barely bigger than the bed.

That said the bed was extremely comfortable. You can hear absolutely everything going on outside as the door is quite thin.

Overall its a very relaxing hotel and the prices are very competitive.

30 min walk to the beach

20 min walk to torremolinos

The roads you need to pass are quite frantic and difficult to cross

Stayed: August 2018, travelled as a couple
1  Thank Moogav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen Airport H, Director de Relaciones Públicas at Hotel Zen Airport, responded to this reviewResponded 10 September 2018

good morning
We regret that your experience has not been entirely satisfactory. We took note and will try to improve everything and ask for a new opportunity to be up to the task. Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2018 via mobile

I arrived for a one night stay with my daughter. I couldn’t check in until 2pm which gave me time to have a lovely cold drink after a hot and sweaty journey. We sat in the small garden at the front of the hotel which was tastefully pleasing to the eye with very gentle music playing. Before going to the room I had a delicious lunch of tortellini in a herb sauce. The room was a perfect size for the two of us. It was bright and cool and spotlessly clean. The staff have been extremely polite and helpful. It is away from the hustle and bustle which is perfect for us but hotel transport is available into to town or the beach for free. Our airport shuttle is booked and I really wish we could have stayed a little longer. I would totally and wholeheartedly recommend stopping here. There is absolutely nothing not to like and everything to love. Thank you Hotel Zen - we would like to come back soon.

Stayed: August 2018, travelled with family
Thank TheCoastFairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen Airport H, Director de Relaciones Públicas at Hotel Zen Airport, responded to this reviewResponded 10 September 2018

Thank you very much for your kind words and for appreciating our effort. We hope to see you soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

Very disappointed in the room as it was VERY small, looked nothing like the photo advertised,couldn’t event walk in the room. The toilet is not clean, hair on the floor. Breakfast is basic, only good thing was the airport shuttle. Only stay here if you are transiting, suggest do not stay more than one night.

Stayed: May 2018, travelled as a couple
2  Thank TeresaD1436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen Airport H, Community Manager at Hotel Zen Airport, responded to this reviewResponded 10 September 2018

Dear Teresa D.

We regret that your stay with us was not as satisfactory as you wanted. We regret your words and we guarantee that our room service cleans the rooms completely, although mistakes can occur. We apologize for this.

We hope to have your visit again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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