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All reviews junior suite puerto banus hot tub sea view pool area beach path rooftop terrace champagne bar beach bar dining table lovely hotel beach front half board huge balcony out of season reception staff small kitchenette
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Reviewed 20 June 2016 via mobile

We have just come home from an amazing 5nights stay. From the moment we entered the hotel reception we were greeted with happy smiley staff who couldn't do enough to help you! Our check in was 4pm but we had arrived early so our room wasn't ready but that wasn't a problem they took our cases let us change etc and off we went to explore. We received a phone call an hour later to say room was ready! When we got to our room we weren't disappointed the pillows were like marshmallows soooo comfortable. The room spotless. The maid came everyday and they were really accommodating. So friendly and happy. Breakfast wow what a selection and the two ladies on the egg station well they were brilliant poached, boiled, fried and the omelette's what a choice of fillings and they were lovely ladies too! The restaurants were great lovely selection of food and service again superb! The girls in the beach bar were our fav's so lovely helpful and made great sex on the beach cocktails!!!! Even the beach area was raked every day! The swimming pool was lovely bit cold but needed as it was so hot! Plenty of sunbeds and cabanas to go around. Lunch at the pool bar was delicious.... I can honestly say I can't find fault in the hotel at all we will definitely be coming back again next year loved it so much!
If you hire a car don't park at the hotel as its €15 a night but you can park outside the hotel for free and it's very safe.
If you do go and stay hope you have a great time like we did!!!

Stayed: June 2016, travelled with family
2  Thank Allie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor V, Director de Recepción at Gran Hotel Guadalpin Banus, responded to this reviewResponded 24 June 2016

Dear Client,

Thank you for choosing Gran Hotel Guadalpin Banus for your recent stay in Marbella.

We highly appreciate the positive and kind comments you have published, which means we have met your expectations. We are proud to know that you love our hotel and all the facilities that we offer. It makes us really happy to know that we have gained your loyalty.

Thank you for mentioning the high quality of our breakfast buffet and our wide variety. I will share the positive feedback to the whole team, especially with the two ladies you are mentioning, one is Maria and sometimes is Carmen. This will encourage them to keep on working with enthusiasm every day.

Looking forward to welcome you back again very soon.

Best regards,

Victor Villar
Front Desk Manager
Gran Hotel Guadalpin Banus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2016 via mobile

My husband had booked this as a surprise and what a lovely surprise !
He had booked a deluxe suite with a hot tub on the roof which was great too hot too use during the day but lovely just lovely at night and because your on the roof you have a spectacular view .... We even saw a shooting star !!! The room itself was lovely and clean with lots of room. Breakfast was ok Buffett style the only small niggle was the staff at breakfast were not very attentive I had to ask for coffee three times and whilst my husband and I had gone to get breakfast another couple had taken our table and coffee!!
We did eat lunch by the pool which was excellent and the staff serving lunch and drinks at the outside pool bar were friendly and very attentive. Pool was brilliant. Didn't eat in the restaurant at night so can't comment on the food however we did see a lot of it going by whilst sat in the bar and it looked good. Surrounding area and hotel grounds clean and well looked after. Front desk staff great very professional.

Stayed: June 2016, travelled as a couple
Thank Naids83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor V, Director de Recepción at Gran Hotel Guadalpin Banus, responded to this reviewResponded 20 June 2016

Dear Client,

We are very delighted to read that your husband had this nice surprise for you and apart he made such a great choice in booking the junior suite deluxe with a jacuzzi and a solarium. Those rooms are highly requested and very easily fully booked. We are glad you enjoyed the spectacular view over the sea. I hope you made a wish when saw the shooting star, it is to be believed the wishes come true :-)

The waiters should have been more attentive so I apologies for that and will make sure that this issue is taken care off by their supervisors and better service provided for the guests. Normally the breakfast time they are in rush, so I assume this affect a bit their attention.

We look forward to welcoming you and your husband in soon future for a wonderful experience in Gran Hotel Guadalpin Banus.

Best regards,

Victor Villar
Front Desk Manager
Gran Hotel Guadalpin Banus

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Reviewed 18 June 2016

Stayed with my daughter from Monday to Friday. The staff were excellent and couldn't do enough for us. We were half board and had a great choice of a la carte every evening. The meal consisted of 3 courses, all amazing. Choice of two restaurants, Spanish or Italian. The atmosphere was very pleasant. We had the best time and were only ten minutes walk up the beach to the Port. We plan to go back in a few months time. Can't wait!

Room Tip: Rooms are small so recommend an upgrade
  • Stayed: June 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Pauline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor V, Director de Recepción at Gran Hotel Guadalpin Banus, responded to this reviewResponded 19 June 2016

Dear Client,

We appreciate your effort to find a spare time and let us know your experience in Gran Hotel Guadalpin Banus.

As per your feedback , you had a lovely holiday with your daughter and we are very delighted to know that you are planning to come back again in few months. We will be more then happy to welcoming you again.

Please do not hesitate to contact us for anything you might need.

Best regards,

Victor Villar
Front Desk Manager
Gran Hotel Guadalpin Banus

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Reviewed 15 June 2016

Spent 4 days here on a business trip. Transfer from Malaga about 55 minutes. Fantastic location on Mistral beach and with taxis outside to take you to Marbella or up to the mountain villages. Walking distance from Puerto Banus shops and bars, and the ferry to Marbella, even for me as a waddler, it's the heat not the distance. Taxi back from Marbella night out was about €25,
The room (104) was a double, on the first floor, a little tired, but with all the facilities you could need, and a sideways view from the balcony over a pedestrianised area to the beach. No traffic noise, or disturbance from the pool.
Pool bar staff very friendly and there is a great selection of cocktails and pool bar food, not too expensive. Perfect chicken Caesar salad, enormous portion for 7€.
Plenty of sun beds, you need your token for towels, pool a little chilly, shade or sun, your choice. There is also massage available outside and over on the beach.
Business meeting room was large and airy, away from the accommodation, so don't be put off that this is a faceless corporate giant hotel, it isn't catering for enormous groups of people, and it does small meetings and holidays together perfectly.
Breakfast is not to be missed, a full buffet both hot and cold, and the seating area looking over the boardwalk to the turquoise sea is just lovely. I would highly recommend and looking to book for a few days proper holiday in October.

  • Stayed: June 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank Mossdeeping20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor V, Director de Recepción at Gran Hotel Guadalpin Banus, responded to this reviewResponded 19 June 2016

Dear Client,

Thank you very much for taking the time to leave such a kind comments and share it with all of us. We are thrilled to hear that you enjoyed your stay and appreciated our facilities. The pool bar staff has been informed of your lovely words.

We are very proud of the Gran Hotel Guadalpin Banus’s location and our gastronomic offer, every guest seems to like our buffet breakfast.

We are in process of decorating the rooms, so we hope in soon future you can notice the difference.

So pleased that we managed to make your bussiness trip a memorable one and hope to have the pleasure of welcoming you back very soon.

Best regards,

Victor Villar
Front Desk Manager
Gran Hotel Guadalpin Banus

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Reviewed 14 June 2016 via mobile

Stayed at this hotel 9 years ago and loved it so returned and we were not disappointed. The hotel is lovely and has everything you need for a great holiday. The rooms are nice the pool is great the breakfast as good and the location is right on the beach near the port and beach clubs if that's your thing. Some lovely restaurants around too. You don't have to go far for entertainment if you need it. We will definitely be back

Stayed: June 2016, travelled with family
Thank sharpsters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor V, Director de Recepción at Gran Hotel Guadalpin Banus, responded to this reviewResponded 19 June 2016

Dear Client,

First of all we would like to thank you for your loyalty you have given us after 9 years and happy to know the hotel did not disappointed you. We have gone through some changes over the last couple of years and have tried to improve our facilities and services to be able to provide you even with more memorable experiences.

We will be more then pleased to welcoming you again in Gran Hotel Guadalpin Banus.

Best regards,

Victor Villar
Front Desk Manager
Gran Hotel Guadalpin Banus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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