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“I like to be fair”
Review of BlueBay Banus

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BlueBay Banus
Ranked #35 of 70 Hotels in Marbella
Reviewed 28 June 2012

Firstly, my friend and i read lots of reviews on this hotel before we travelled. We laughed off the bad ones thinking 'i'm sure it wouldn't be awarded 4 stars if it was so bad'. Wrong. Yes the price was very reasonable, but that wasn't our reason for choosing it. The reason was that it was a '4 stars'. After reading the reviews we paid the extra money for a superior room. Apart from the tired bathroom there wasn't too much wrong with the room but if that's a superior then goodness knows what the basic ones are like. Fine, but no where near superior. Oh, and the cockroach that greated us upon arrival was pretty friendly. The grounds and pool were fine. The food? Edible. The staff? A very friendly restaurant manager who gave us dinner for free on the night we had checked out. We were not entitled to this apparently but we had got confused as we hadn't had dinner on the first night after arriving at midnight. The reception guy was nice too. The rest of the staff were downright rude! Everything was too much trouble. The clientele were 80% Spanish so i'm putting their aloofness to us English down to this. On the whole, if you're on a tight budget this hotel is fine. If you want/expect 4 star, it's not fine.

  • Stayed: June 2012, travelled with friends
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4  Thank graciebella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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494 - 498 of 859 reviews

Reviewed 26 June 2012

Stayed for a weekend and would have cut the stay short if possible. The worst hotel I have stayed in for many years. It starts with having to drag your own luggage several hundred metres in the heat to a room where the air-conditioning doesn't work at all. On a positive note, the grounds and the pool seem well kept. The rest is pretty bad, I killed four cockroaches on the first night. On the second, when one crawled over my face while sleeping, I complained. No reaction. same when I complained about the aircon. Then to finish it off, if you want to walk into the Port along the beach, you must go through two building sites and climb over walls!!! Absolutely awful!

Room Tip: Avoid the ground floor, cockroaches cant climb stairs apparently
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  • Stayed: June 2012, travelled with friends
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3  Thank KillyQwertyuiop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear Killy, First of all I would like to thank you for your appreciations. I have reviewed your comments with staff and we sincerely apologize for any inconvenience. Feel free to contact us to discuss the matter further.
kind regards,

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Reviewed 19 June 2012

Unfortunately this hotel is only a just a 2 star hotel, we did not have a good experience at all, our room was full of cockroaches and when we complained the night staff member removed us from the room forcefully using torches at 2.30am he was very aggressive and we had a sleeping baby , this was VERY Distressing!!

The WIFI did not work, the plug sockets did not work, the telephones did not work and the air conditioning in the entire hotel was not working.???? The bathrooms were full of mould with old dirty shower curtains - disgraceful

I requested a kettle for our infant in order to sterilise bottles and was told they did not have any, they were very unhelpful and I would not recommend this hotel for anyone with small children.

The breakfast was very bad, they fried off packet ham and had very little choice, no fresh food just processed old food in vats. No suitable food for children, no bananas, no choice of eggs and old dried out fruit.

The grounds were kept well but the rooms were very old, dated and basic.
The location was bad and very difficult to get to so we had to walk everywhere.

I would not recommend this hotel to anyone!

  • Stayed: June 2012, travelled with family
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4  Thank Lisco23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

I have reviewed your comments with staff and we sincerely regret we did not handle the matter better. We have taken steps to ensure such an issue does not recur. We appreciate your feedback, which helps us get better.
kind regards,

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Reviewed 18 June 2012

we spent 5 nights bed and breakfast 8-13th june 12....Friendly and helpful staff. Room clean,clean towels and bedding daily. Grounds,pool area very nice. Food nice. Brilliant value for money. 5 min walk 2 the beach. 20 mins walk along beach 2 main harbour were night life and restaurants are or 7 euro in a taxi. Excellent value 4 money. Booked to return September ERY

Room Tip: Room with a balcony .
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  • Stayed: June 2012, travelled with friends
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2  Thank marymarbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2012

Never a 4*, closer to 2*. Reception staff very unhelpful. Rooms very tired, Food bland and staff (when you could find them) seemed very uninterested. Went for breakfast at 10.10 am (supposedly available until 10.30 am) the waitress as good as shut the door in our face and stating 'all inclusive only until 10.30'

Due to lack of staff the pool area was littered with rubbish and empty glasses to the point where guests were cleaning up round the pool area themselves.

We did not go all inclusive but now this is available at the hotel, and it appeared that the bar staff were on a permanent go slow to prevent people taking too much advantage of the all inclusive drinks.

On a positive note, the sun shone all weekend!

  • Stayed: June 2012, travelled with friends
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Thank Deb1407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BlueBay Banus

Address: Carretera Cadiz Km 173, 29660, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#23 Luxury Hotel in Marbella
Price Range: ₹ 4,368 - ₹ 13,409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Banus 4*
Number of rooms: 315
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Also Known As:
Hotel Rincon Andaluz
Rincon Andaluz Marbella
Riu Rincon Andaluz
Rincon Andaluz Hotel

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