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All reviews train station club room shower bathtub big spaces great hotel big terrace half board booked this hotel local beach late checkout excellent wifi spacious room euro taxi ride maria zambrano station good size minute walk big bed
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Reviewed 28 August 2018

Staying in a hotel twice after passed 5 years and having the same good opinion about it is a very positive point....same great breakfast,same good maintenance,same gentle staff and good management.....

  • Stayed: August 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Mak2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Director de Recepción at Sercotel Malaga, responded to this reviewResponded 28 August 2018

Dear customer.
Thanks for your feedback. We are really happy that everything that the location, the rooms, and the staff were really nice during your stay.
We would like to receive to you again if you decide to come back to Málaga.
Best regards
Daniel (Front Desk Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018 via mobile

The hotel is few minutes away from the central train and metro stations,15 minutes from downtown,clean rooms available parking, helpful staff specially Vaioltta at the front desk,I will consider Secotel hotel for my next trip to Malaga.

Stayed: August 2018, travelled on business
Thank Jihad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Director de Recepción at Sercotel Malaga, responded to this reviewResponded 14 August 2018

Dear customer.
Thanks for your feedback. We are really happy that everything that the location, the rooms, and the staff were really nice during your stay.
We would like to receive to you again if you decide to come back to Málaga.
Best regards
Daniel (Front Desk Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018 via mobile

Stayed for one night with our kids, in two rooms.
One of the rooms, 429, smelled like $#>%. Sewage! We reported this to the reseption right away, they sent someone up to spray the room with aircleaner. The room was slightly better but not ok when we went to bed in the evening. During the night and next morning the smell got even worse!

We told the reception the next morning, but they didn’t seem to take any notice. We also asked for a discount because of the inconvinience, but we did not get any compensation at all. Not even an appology.

To Sercotel management:
This is not good enough! We understand that rooms can be smelly at times, but it should have been fixed right away. Or at least during the evening. The fact that employees in your reception neglected our feedback is not up to any hotel-standard.

Other comments:
Good location, close to both the rail- and the bus station. Breakfast was good.
Rooms were clean.

Stayed: August 2018, travelled with family
Thank Geir N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Director de Recepción at Sercotel Malaga, responded to this reviewResponded 7 August 2018

Dear customer:
Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to everyone. Sorry if the room was smelly. We are going to check what happened in that room. Really sorry for the inconveniences.
We would like to receive to you if you decide to come back to Málaga. iwill personally supervise your stay to be sure that you are going to have a perfect stay.
Best regards
Daniel (Front Desk Manager)

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Reviewed 4 August 2018 via mobile

The hotel was really good. Staff were friendly and help with directions or recommendations.

The room floorings is wood and toilet is spacious with marble. Both breakfast and room service are available. Very cute yellow gym in the 1st floor.

Disadvantage: view from rooms isn’t great; backside of apartments.

Checkin: smooth and quick
Restaurant: decent food
Room: spacious and comfortable
Room service: quick
location: close to train station (has shops and restaurants), close to the beach (Playa san andres & Huelin). A mall is also 10 mins away, most importantly there is a Primark!
A note: the AC will not work if the window is open.

Stayed: August 2018, travelled with friends
Thank mazeKey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Director de Recepción at Sercotel Malaga, responded to this reviewResponded 7 August 2018

Dear customer.
Thanks for your feedback. We are really glad that everything were nice during your stay.
Sorry if the view from rooms wasn´t great. We are a city hotel, and our hotel is located in the middle of the city.
Best regards

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Reviewed 26 July 2018

Sercotel is a good hotel near the train station. The room was clean, cool and the beds are comfortable. However the water tap of the sink was defect. It didn't became mended after tell about it. The staff were pleasant although I was surprised not all spoke English.
The restaurants, the city center and the beach are at walking distance from the hotel. I liked the hotel.

Room Tip: Higher floors have less A/C unit noise
  • Stayed: July 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank AnjaL461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Director de Recepción at Sercotel Malaga, responded to this reviewResponded 26 July 2018

Dear customer.
Thanks for your review. We are very happy that everything was nice during your stay and the room, the beds, the location and the staff was good for you.
We would like to receive to you again if you decide to come back to Málaga.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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