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“Great location, nice building....not 100% Marriott”

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AC Hotel Malaga Palacio
Ranked #14 of 87 Hotels in Malaga
Certificate of Excellence
New York City, New York
Level 5 Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great location, nice building....not 100% Marriott”
Reviewed 30 August 2012

I am giving the average rating to AC Malaga Palacio because some issues that I did not experience in an other hotel.
I stayed in from 8/21 to 8/25 - 2012....checking in was ok despite the attitude of the woman at from desk, when I asked if the room has a queen size bed and view as previouslly requested, she replied, "yes, yes queen bed, view, nothing wrong with the room it's perfect". I said "well I have to see the room first and then will say if it's perfect" (w/ smile, I was joking - all in spanish) her co-worker (male) said "what" then she said very serious "I am not laying to you, the room it's perfect" oooooh wow...WELCOME TO AC HOTELS IN MALAGA.
The room on the 4th floor was fine, confortable, clean, nice bathroom, furniture, flat tv etc....everything fine...despite the ugly color in one of the walls dark (gray-green), bad pictures frames (none art in it) on walls, very old dirty curtains in need of change or clean and last the glass door and window to the balcony NOT SOUND PROOF.......but I was ok w/ that.
My room, 4th floor above the shiping and reciving area during day and garbage collection at night was noisy.... (3 to 6) floors are none smoking, (7 to 10) smoking and above 10 ocean view suplement of 25 euros; so I stayed in my noisy room and I got used to it.

*The breakfast was very good, food selection and nice servise from wait-staff.
*The restaurant is very nice on the 15th floor, has a beautifull view of the city; food it's good and againg nice service from the wait-staff very nice!
*The bar at night, in the same area of the restaurant offer music and drinks in nice setting around the pool. and good service from wait-staff.
Don't get me wrong although I had issues w/ front desk and the room I got,.. this is a very nice hotel beautifull building w/ retro 50's 60's look decor in comun areas, nice lounge and excellent location.
I will recommended this hotel to any one and most like it I will return (because I have a Mirriott account)
But if you like great customers service for what you pay from begining to end there are other choices.

Pros...Location, facilities, pool, big rooms, very good brakfast, restaurant and good wait-staff
Cons....No safe in rooms, some rooms in need of nice decor, front-desk old-timers w/ attitudes,
disorganize check-out. no attendant at pool side

Room Tip: Higher floors less noise but more expensive
See more room tips
  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ARMNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 1 September 2012
Thanks a lot for taking your time in sharing your experience with us.

We are really sorry for the inconvenience caused at the check in. Our hotel has a minimalist and functional decoration as all hotels in the chain AC by Marriott. Last reformation was in 2009 and we make differents improvements every year.

Concerning rooms, the hotel has rooms quieter in the other side of the building and we have smoking rooms in order to the Spanish Law.

Our aim is your satisfaction, so do not hesitate in coming back to the hotel and informing us about all your comments related our services and facilities that make us better everyday and give us the best oppotunity to be your reference hotel in Malaga.
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Hoofddorp, Netherlands
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 August 2012

No other hotel in Malaga can beat the location of this hotel. It is located next to the cathedral and within walking distance to everything else interesting in Malaga (except the castle Gibralfaro).
The service was excellent, the rooms were spacious with free minibar which was great but unfortunately was not refilled daily during my whole week stay even though I only drank mineral water (drinking from tap is not advised in Spain).
I didn't try the restaurant (apart from decent breakfast) as I ended up eating out with colleagues every night (The chinese wok restaurant in the same building was quite good). Didn't try the pool either, so can't comment on it or the poolside bar.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melintir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 1 September 2012
Firstly we want to thank you for your comments.

We are pleased to know that you have enjoyed your stay with us.

Please, our aim is your satisfaction, so do not hesitate in coming back to the hotel and informing us about all your comments related our services and facilities, that make us better everyday and give us the best opportunity to be your reference hotel in Malaga.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San antonio, Texas
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 August 2012

Great Hotel near the center of the city. Staff was very helpful yet overwhelmed by the amount of customers. It is non stop which should say something of it's reputation. Fully stocked mini fridge free with the room. Nice resturant on the top floor next to the pool. The view is quite nice. Very comfortable beds as Marriott is known for. Within walking distance of many great resturants and city sites.

Room Tip: There is noparking nearby, However the AC Marriott has a Valet service that charges a daily rate.
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbl797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 28 August 2012
Dear guest,

We are pleased you have enjoyed your stay with us and we will be pleased in seeing you in the future again.
Thanks and regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level 6 Contributor
156 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 26 August 2012

Nice hotel just in the site of the cathedral. Nice room and bathroom, excellent breakfast. good view from the roof.
Not so great the pool on the roof and quite slow staff (it is frequent in Andalusia).

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pozzo82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 28 August 2012
Dear guests,

We are pleased you have enjoyed your stay with us and we are really sorry about your feeling in the roof. We have a swimming pool area on the roof and a restaurant and bar area with part of our staff working in those points.
We will be pleased in having you again in the hotel.
Thanks and regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 August 2012 via mobile

Good Points - great staff, very helpful, rooms were large, well equipped and clean. The rooftop bar is lovely, with great views over the city.

Bad Points - public areas were a bt whiffy, might have had blocked drains. Our room was next to the lift, which was very noisy. The gym is very small, and the equipment is shabby, the running machine was an accident waiting to happen! despite this, the basics (i.e. clean, comfortable room etc) were very good, hence the rating

Stayed August 2012, travelled with friends
Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 28 August 2012
Dear guest,

We are pleased about your comments. Related the elevators we inform you we have 4 elevators working 24 hours for guests and we would have been pleased if you had informed us about the problme in your bathroom to offer another room.
We will be pleased in having you again in the hotel
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AC Hotel Malaga Palacio

Property: AC Hotel Malaga Palacio
Address: Calle Cortina del Muelle 1, 29015 Malaga, Spain (Formerly AC Hotel Malaga Palacio by Marriott)
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Malaga
#11 Family Hotel in Malaga
#13 Luxury Hotel in Malaga
#15 Romantic Hotel in Malaga
Price range (per night): ₹ 8,874 - ₹ 26,172
Hotel Class:4 star — AC Hotel Malaga Palacio 4*
Number of rooms: 214
Official Description (provided by the hotel):
Traditional Hotel Residencia in city center, overlooking harbor; near Cathedral. ... more   less 
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Also Known As:
Ac Hotels málaga
Ac Hotel málaga

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