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“Poor wifi otherwise good”

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AC Hotel Malaga Palacio
Ranked #13 of 87 Hotels in Malaga
Certificate of Excellence
Edinburgh
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Poor wifi otherwise good”
Reviewed 22 July 2012

Nice hotel in great location. Staff good, rooftop views wonderful, food above average, laundry and other services efficient. Only letdown is very slow and unreliable internet. Free in lobby, charged per 24 hours in room. With pc, connection speed ok at times for email. IPad seems to be poorly supported by system. Could get to work only after many attempts. Both got too slow for web browsing. Hotel of this standard targeting business users needs to find a different ISP.

Room Tip: Some have view. Many look onto concrete.
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  • Stayed July 2012, travelled on business
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Helpful?
Thank ed-family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 25 July 2012
Dear guest,

Thanks a lot for your lovely comments related our property. Related to the internet conexion we are pleased to inform you that there is free internet conexion in the library. We have taken into account your comments related to the speed and we are improving our service.
We are looking forward to hearing from you again.
Thanks and regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (408)
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Exeter
Level 5 Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 July 2012

Nice room, good common areas. Wi fi only in reception is a bit naff given the hotel standard and price. Roof top restaurant with pool superb, had amasing salmon and wine overlooking the port, castle and cathedral, good price for the quality. Eat here at least one night of your stay for the food and beautiful surroundings (cool vibe too).
Be careful breakfast is included in your price, we thought it was, it wasn't - no one told us, they simply took our room number each morning and then slapped 35 per day on our bill, we were really angry about this but came to an agreement with the hotel. Good breakfast, fresh orange and pastriesis a good indicator. Overall good stay

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Antexe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 21 July 2012
Thanks a lot for sharing your lovely experience with the rest of future guests.
We are pleased you enjoyed of our services and facilities and we would be pleased in having you again in the future.
Related breakfast, our rates are always without breaksfast, except differents promotion during the year and we inform you that we have Internet free in the library and in superior rooms is complimentary.
Do not nesitate in contact us for future stays and we will be pleased in offering you a nice stay with us
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nottingham
Level 5 Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 July 2012

We stayed here for two nights. Reception staff very effecient. Bedrooms very spacious. Roof top restaurant serves fabulous meals at reasonable prices. However, we were disappointed at not being able to enjoy a leisurely drink on the roof top terrace in the evening as the hotel books private parties and this takes up the space. We were asked to move twice as the space was needed for another booking so this was rather disappointing as the views from the rooftop are magnificent. We also noticed during the day at the poolside,the waiters were not collecting the remains of snack meals and glasses when serving customers. Perhaps more management observation is needed! This does not come up to 5star standard.

Room Tip: Request high floor room if possible
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  • Stayed June 2012, travelled as a couple
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Helpful?
1 Thank SanderlingNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 18 July 2012
Dear guest,

Thank you for sharing your lovely comments with us what help to improve our service every day.
We are very pleased you have enjoyed with our facilities, servicies and our central location.

With reference the terrace we inform you that there are several areas that clients can reserve in advance.

We will be pleased in having you again in our hotel and we will offer a nice stay with us.

Thank you very much.
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New York City, New York
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2012

This was a fabulous hotel with a great rooftop restaurant (we had a superb waiter Robert and fantastic fish dinner) overlooking the Mediterranean and also an expansive lobby lounge.

It's right by the Cathedral which our room overlooked with outstanding views of the city below. We'd recommend requesting a high floor overlooking the Cathedral rather than the Mediterranean as the view is really majestic because the sea view is dotted with ship cargo cranes while the Cathedral is majestic and wonderfully lighted at night. The room and bathroom were ultra-modern and spotless.

It's centrally located and has a large dining room for breakfast as well as a bar in the lobby lounge. There's a taxi stand right outside the front door with transportation always readily available.

Although it's a large hotel, it has a great vibe and it's a perfect base for sightseeing.

  • Stayed May 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank rjmcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 17 July 2012
Dear guest,

Firstly we want to thank you for your comments.

We are pleased to know that you have enjoyed your stay mith us.

Please, our aim is your satisfaction, so do not hesitate in coming back to the hotel and informing us about all your comments related our services and facilities, that make us better everyday and give us the best opportunity to be your reference hotel in Malaga.

Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AC Hotel Malaga Palacio

Property: AC Hotel Malaga Palacio
Address: Calle Cortina del Muelle 1, 29015 Malaga, Spain (Formerly AC Hotel Malaga Palacio by Marriott)
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Malaga
#11 Family Hotel in Malaga
#12 Luxury Hotel in Malaga
#15 Romantic Hotel in Malaga
Price range (per night): ₹ 8,918 - ₹ 26,160
Hotel Class:4 star — AC Hotel Malaga Palacio 4*
Number of rooms: 214
Official Description (provided by the hotel):
Traditional Hotel Residencia in city center, overlooking harbor; near Cathedral. ... more   less 
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Also Known As:
Ac Hotels málaga
Ac Hotel málaga

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