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All reviews puerto banus bar amara pub next door pool bar lovely hotel robin hood on arrival star hotel upgraded to a suite fresh orange rooms face hen party romantic break busy road smaller pool we stayed half board an upgrade
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Reviewed 7 November 2018 via mobile

This is the second time we’ve visited this hotel & I have to say I was really disappointed!
It needs a facelift for sure as it’s not five star anymore.
It’s supposed to be a non smoking hotel & we had smokers on the balcony next door to us - not what you want in the morning or evenings! I complained to reception and they offered to move us but I didn’t want the inconvenience of moving rooms. Why should we, it’s a non smoking hotel, speak to the guests and ask them not to smoke.
The pool should be heated for a five star. It was ice cold & we were disappointed we couldn’t use it.
We were offered an upgrade but it was very expensive. The hotel was clearly not busy. Why not just upgrade guests, build loyalty & have happier guests?
We declined breakfast at 16euros a head each. So many lovely cafes that do breakfast for a quarter of the price.
We had dinner there the first night & nearly died at how much alcohol & food were. The prices have definitely gone up and to be honest paying over €10 for a small salad is expensive for even a 5star restaurant.
Last time we got two hours free in the spa, using the facilities. This year it cost us €40. If a spa is attached to a hotel you should be able to use the facilities for free. For a spa it’s freezing cold! I was really cross when I went to shower at the end of the experience to find there was no shampoo and no body wash. Never been in a spa that doesn’t provide toiletries! And what happened to the tea & coffee that was in the spa last time?
Was very obvious that the business is struggling with all the cut backs.
Sadly it will be our last visit as I think it’s more a 3* than a 5*

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank 312fional
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Banus Spa Hotel, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for taking the time to provide your feedback regarding our hotel.

I would like to thank you for your comments, as it is through them that we can improve the quality of our service, understand the perception of our product and, most importantly the quality and service we provide.

We deeply regret the inconvenience caused by other guests who were smoking on the balcony.

Regarding your comment about our breakfast price, I can assure you that we examine this very carefully and compare prices with similar hotels. Consequently, our average price is always very competitive.

We are entirely at your disposal and would be delighted if gave us the opportunity to welcome you to our hotel again. In the meantime, we will continue working towards achieving our goal, which is for our guests to have the best stay possible at our establishment.

Respectfully yours,

Elena Herrera
GM Senator Banús Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018 via mobile

Very friendly staff. Nice abundant buffet breakfast with Nespresso coffee machine. Spacious suite (room 419), also with Nespresso machine/coffee included. The suite has a huge terrace and great views of the sea and nature.
Even though the hotel is classified as 5*, you can see that it has had better days. My impression is that it hasn't received the adequate maintenence in certain areas over the years. Some of the furniture was scratched/chipped. The impression was more like a good 4*
The location is on a busy road between Marbella and Estepona with not much around except for several restaurants,so you definitely need a car to move around if you actually want to do something.

Date of stay: October 2018
Trip type: Travelled with friends
1  Thank Oliver A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Banus Spa Hotel, responded to this reviewResponded 3 weeks ago

Dear guest,

First of all thank you for your comments as it is the best way to learn about the experiences of our guests during their stay at our hotel.

We are pleased that you enjoyed your stay and were satisfied with our breakfast-service.

Regarding our staff I will take your positive comments them personally.Providing great service to our guests is our major priority and we´re very glad to know, that we reached this important goal during your stay.

We will take into account your impression and will work to improve on the point you mentioned so your opinion of our product will be completely satisfactory next time you visit us.

Respectfully yours,

Elena Herrera
GM Senator Banús Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2018

Excellent hotel lovely large rooms. Great breakfast best poached eggs I’ve had for long time. Plenty of good restaurants nearby. I would definitely return to this hotel and recommend it to friends. The only minor criticism is that I just wish they would replenish the water on a daily basis.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank Tracey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Banus Spa Hotel, responded to this reviewResponded 3 weeks ago

Dear guest,

We are delighted to know your rating and thankful for your kind comments regarding our hotel and staff. We continuously work to provide our guests with an exceptional service, because our goal is for all our guests to leave our establishments with memorable moments of their stay.

We will take into account your suggestions and will work to improve on the point you mentioned.
We are at your disposal at any time and we’re looking forward to welcoming you back again.

Respectfully yours,

Elena Herrera
GM Senator Banús Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2018

A hotel with very striking architecture, resembling a cruise liner. We had a suite with a separate bedroom, and a huge balcony overlooking the pool and well-manicured grounds. The suite was very well furnished, and the beds were particularly comfortable. The bathroom was very nicely designed, and spotless, although a hotel of this quality sgould have a separate shower rather than an over-bath shower. However the shower was excellent in terms of power and tempersture.The housekeeping was excellent in every respect.

The choice and quality of breakfast was top class and so was the service from the two lady chefs on the hot plate. The pool was beautiful and well maintained, and only one or two selfish people reserved loungers with their towels. There was no shortage of loungers.

Would we return? Definitely, probably next spring. Hghly recommended.

Date of stay: September 2018
3  Thank JohnDoonan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Banus Spa Hotel, responded to this reviewResponded 5 weeks ago

Dear Guest,

Thank you for taking the time to leave your magnificent comments referring our hotel to other readers. We really appreciate your kind comments about all our services, as we are constantly improving our services for the maximum comfort for our guests. We were thoroughly pleased to read that your stay was a pleasant one. Your comments fill us with satisfaction, make us proud and bolster our commitment to good service.

Your remarkable review of all our staff will surely be appreciated by the entire Senator Banus team . On behalf of our staff, I sincerely thank you for your kind consideration.

We would be delighted to welcome you back to our establishment and please be assured that we remain entirely at your disposal at all times.

Attentively yours,
Elena Herrera
GM. Senator Banús Spa Hotel

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Reviewed 23 October 2018

Very disappointed in this hotel. Noisiest place I have ever stayed. Road noise wasn't a problem as all the rooms are at the back overlooking the pool and garden but the open atrium entrance allows all noise to travel up to rooms and every sound can be heard between rooms, constant clip flop of high heels, scraping of furniture.
No cushions on sun-loungers and some were damaged. Can't comment on food as we were room only but other guests said it wasn't great.. Hair dryer had 2 settings - on or off, take your own

Date of stay: October 2018
2  Thank Jenny g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Banus Spa Hotel, responded to this reviewResponded 5 weeks ago

Dear Guest,

Thank you very much for sharing your experience. Only through the comments of our guests, we are able to know about their experiences.

I have passed on your comments about the noise in room to the maintenance service and they will reconfirm the perfect noise isolation in your room. Thank you for your feedback about that, because it helps to detect and rectify possible future problems. We sincerely hope you will give us a new chance to attend you in the future and we are at your full disposal at any time.

Yours sincerely,
Elena Herrera
GM. Senator Banús Spa Hotel

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