We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (482)
Filter reviews
482 results
Traveller rating
140
235
90
6
11
Traveller type
Time of year
LanguageAll languages
More languages
140
235
90
6
11
Show reviews that mention
All reviews beer garden city centre nice hotel clean rooms main train station tram stop the hotel staff walking distance old city airport neustadt amenities
Filter
Updating list...
18 - 23 of 482 reviews
Reviewed 17 September 2015

Check in was friendly and efficient. Our room was a good size, with plenty of wardrobe space and a decent sized bathroom. It looked reasonably clean, although a little tired and scruffy in areas - marks on the wall and lots of holes in the curtains where daylight streamed in. The worst thing was the bedding, which had no inner covers over the quilts and pillows, and they were badly stained underneath. There was no mattress protector- just a thin sheet between the bed sheet and mattress. Unbelievable for a four star hotel.
The bathroom was a good size with a bath and shower over. The bodywash provided was set too high up. Fine for a shower, but out of reach when using the bath.
The breakfast was good, although some items were not replenished. eg we had to ask for croissants and were told there would be a 15 -20 min wait. This was at 9 am when there was another hour and a half to go until the end of breakfast, and there was a constant stream of people arriving to eat. The waiting staff seemed to be pre-occupied with tidying up and it was hard to get their attention to ask for coffee every morning.

Things we liked about this hotel:
Good sized room
Excellent wi-fi
Well stocked mini- bar, reasonably priced
Breakfast available until 10.30
Welcoming and helpful reception staff
Very friendly housekeeping staff
Peaceful ( our room was at the back)
Secure parking

Things we didn't like:
Indifferent attitude of waiting staff
Bedding!!!!
Not much to do in nearby area
Dirty walls and holes in curtains

It felt to us that maybe this hotel was once very grand, and now is riding on the name and reputation of its past glory.

Room tip: Rooms at the back are quieter
Date of stay: September 2015
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank europaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2015

- modern building
- spacious rooms
- sound insulation
- good quality furniture
- prompt services
- rich breakfast
- fitness centre, sauna, solarium.
- good transport links to the center
- 3 km far from historical center
- business or sightseeing
- free wireless
- paid parking

Date of stay: August 2015
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank alex_travel_RO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2015

I stayed in this hotel for 4 nights.
It is a good hotel, 10 minutes far by taxi from the City Center.
The rooms were clean, newly furnished.
Some of the staff were helpful, others could be more welcoming and friendly.

Date of stay: July 2015
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Chadi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2015

I stayed in this hotel twice because it is the closest one to my friend's home. Over all the hotel is OK but the carpets in the rooms were smelly. Otherwise good services and helpful staff. the location for me was good but it is far from the city center.

Room tip: ask for an upper story room because the hotel is on a noisy street
Date of stay: April 2015
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank Zeyad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2015

What a dreary hotel - no character! This could be any hotel in any country, which maybe the aim of the marketing team but does let down the brand. It was also very empty when I was there - are these points linked? There service was also poor, with few staff around when you need them.

Date of stay: February 2015
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
1  Thank Lamu99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews