Air Conditioning is 1 of my "must haves" when travelling on business during Summer & in Europe many places just dont have AC citing - it doesnt get hot for very long - so they grin and bare it. I dont.
This hotel falsely advertises that the rooms are air conditioned.
The truth is that SOME rooms are Air Conditioned AND that the PRICE of the room IS HIGHER for rooms that offer Air Conditioning.
NONE OF THE ABOVE is mentioned when actually booking a room online.
Consequently, after making the booking, the next day I was called and informed that to have an Air Conditioned room the charge would be EXTRA!!
I pointed out that there was no mention of this during booking and that this was THEIR problem not mine.
The person then had the opportunity to turn an unpleasant misunderstanding into a 5 star recommendation for their hotel - they chose NOT to. Instead, they chose to tell the Customer, me, basically take it or leave it.
Hence I told them I wont take it and they get their TERRIBLE review.
If you are reading this and you are the Owner/Manager of the Hotel Crystal, you need to re-train your staff OR ensure your advertising information to your Reseller channel is correct.More
- Free Wifi
- Free Parking