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All reviewsswimming poolgreat hotelenjoyed my staycar parkdon t thinkrooms are spaciousdouble roombusiness roomenglish channelsa nightmaremini bartrain stationstaff were friendlyrestaurants and barscity centreno air conditioningfloor
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Reviewed 28 July 2018 via mobile

Pluses:
-nice large clean (business) room with a shower (which we prefer)
-well functioning in room free Wifi
-friendly helpful staff
-very extensive breakfast, kept well supplied all the time, the orange juicer is tricky to use (self service), a bit expensive at €15
-well located, a mere 5 minutes walk from the cathedral (Dom) and compact city center
-private enclosed parking at €10 per night.

Minuses: no air conditioning on the higher floors at least!
In spite of being advertised as having rooms with air conditioning, when entering our business room we found a disquieting note on the temperature regulator that it offered “cooling”, the room was hot indeed 23 degrees C, while we had especially booked a room at the Arosa because of the the weather forecast forecasting 30 degrees C. We decided to wait for a night, the next day complained to the receptionist who told us that their air conditioning only properly worked up to a certain level, not up to the 10 th floor (UK counting system) we were on, she did offer to get us a lower room, but because of the hassle of repacking and unpacking again while not even sure the cooling would really be better we declined. Don’t think we will ever book a room during the summer ever again.

Stayed: July 2018, travelled as a couple
Thank Haje1946_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Manager at Best Western Plus Arosa Hotel, responded to this reviewResponded 30 July 2018

Dear Haje1946_11,

thank you for your feedback. We really appreciate.

We are sorry for the air conditioning. in the higher floor's the sun shines the whole day long in the Business room. If you will stay with us again in the summer we recommend to book a DeLuxe Double room. In these rooms the cooling will be better.

Your Arosa-Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

Great hotel, with great service. The Location is right in the heart of the old town and easy approachable form the train station. The breakfast was typical but very tasty. Depending on the room you may have too much sun during the evening.

Room Tip: Avoid the rooms that are facing the west. Too much sun during the evening.
  • Stayed: April 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank SpyrosB72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Manager at Best Western Plus Arosa Hotel, responded to this reviewResponded 30 May 2018

Dear guest,

thank you for the good ranking. We hope you are back soon. Kind regards the team Best Western Plus Arosa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018

I stayed here with my parents during the libori festival last year. The rooms were clean and had everything you need. The staff were really friendly and helpful.

The hotel is in a great location, especially during the festival. The hotel also has a lovely roof restaurant/bar and indoor swimming pool.

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank chloecj21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Manager at Best Western Plus Arosa Hotel, responded to this reviewResponded 29 May 2018

Dear Chloecj21,
thank you so much for your feedback - we really appreciate.
We hope we could welcome you again.
Your Arosa-Team

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Reviewed 20 March 2018

I stayed at the hotel two days, the staff was very nice and helpful, my room was clean and light, the breakfast was also good, and the service was above average.
I will definitely choose this hotel again, and I will give it my best recommendations.

Stayed: February 2018
Thank Jens C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Manager at Best Western Plus Arosa Hotel, responded to this reviewResponded 21 March 2018

Dear Jens,

thanks a lot. We hope you will be back soon and stay in our hotel.
Kind regards Team Best Western Plus Arosa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2017

I really enjoyed my stay. From the front desk to the restaurant to the house keeping - you really can't miss. Friendly and incredibly efficient. They make it easy to stay there and I will definitely come back again - plus, the location is close to lots of fun food.

  • Stayed: December 2017, travelled on business
    • Rooms
    • Service
Thank RichAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara D, Manager at Best Western Plus Arosa Hotel, responded to this reviewResponded 31 December 2017

Dear Rich,
thank you very much for your ranking. We hope you will be back soon.
Kind regards Best Western Plus Arosa Hotel

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