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OregonMomoffive
Salem, Oregon

Clean and Quiet!

4.0 of 5 bubblesReviewed 11 Sept 2023via mobile
We stayed here on our first night in Germany from the U.S. The front desk clerk was very nice and gave us complimentary bottles of sparkling water. Our room was clean with a large bathroom and wonderfully comfy beds. The next morning the free breakfast included was the best ever…nothing like the hotel chain breakfasts in the U.S.
Date of stay: September 2023
Room Tip: Don’t skip the breakfast!
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (208)
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1 - 6 of 208 reviews
Reviewed 30 August 2023

Because of train delays I had to find a hotel in the middle of the night. Crown Select was the third one that I contacted by phone, they asked me to bring 100 euros of cash as a deposit. I explained that I didn't carry that amount of cash with me and that I could pay the hotel bill in advance (by bank-card) but they insisted (policy of that hotel). With a taxi driver i had to find an available ATM / cash machine, which generated a much bigger taxi bill (many cash machines weren't available in Mönchen-Gladbach after 22 o'clock). In my opinion this policy is un-human, un-necessary (people leave their passport not for no reason!!!). un-inviting (especially when in an unpleasant situation at midnight as I was in). THIS SHOULD BE FORBIDDEN.
Pity for the hotel - anything else was good - one could skip the over-priced breakfast for 19 euros though.

Date of stay: August 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank UdoDemandt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novum Hospitality, Inhaber at Hotel Crown Monchengladbach, responded to this reviewResponded 31 August 2023

Dear Udo,

Thank you for taking the time to leave a review.
We are very sorry that you were not satisfied with the deposit payment. Paying a deposit is a common practice of many hotel chains especially for guests who come to the hotel at night without a reservation. If the deposit cannot be paid in cash, it is also possible to temporarily block a certain amount on the credit card but unfortunately not on a bank-card. Of course, you will get your deposit back if everything is in order in the room and no other paid services have been used in the hotel. It is a pity that you found this common practice inhumane because this was never our intention that you feel bad. Please do not hesitate to contact us if you have any further questions.

With kind regards
Your Select Hotel Crown Mönchengladbach team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2022 via mobile

Location very good! Rooms comfortable but needed a kettle for tea and coffee or even a bottle of water! Breakfast okay but nothing special! Hotel also quite noisy! Small bar on ground floor could do with small snacks! Reception very efficient and friendly

Date of stay: November 2022
Trip type: Travelled on business
Thank 123spurs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novum Hospitality, Inhaber at Hotel Crown Monchengladbach, responded to this reviewResponded 17 November 2022

Dear 123spurs,

Thanks for rating us.
We are pleased that you liked the location of our hotel and you were satisfied with our reception staff as well. Your suggestions for improvement will be forwarded internally.
Hopefully we will have the chance to welcome you back at our hotel.

With kind regards
Your Select Hotel Crown Mönchengladbach team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2020

Nice hotel near centre of town, plenty of snack bars, restaurants close by, clean hotel, could do with a bar snack menu on Sunday night as restaurant is closed, Friendly receptionist on arrival, guided us to nearby restaurants

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Navigate35944052612
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2019

Great hotel, centrally located with great helpful staff who are happy to go that extra mile to make sure your stay is as pleasant as possible. I advise using the rooms to the back of the hotel as the rooms can be a slight noisy during rush hour but otherwise very well fitted out with all necessary items needed. The underground garage is a God send in winter.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank rscrockford
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2019 via mobile

3 rooms for 3 nights... Car parking very good.. Reception staff friendly.. Bar staff friendly but it takes forever to pour a beer.. Not sure about the restaurant as we never ate here..very clean communal areas.. Bedrooms spacious and very clean.. with aircon.. Tv.. Kettle.. Mini bar.. Tea coffee..and milk.. Room are serviced every day they're cleaned.. tidied and change towels daily ..
The only downside was that on one of the days the cleaner knocked on the door at 8am.. I'd just got out the shower a d asked if we wanted our room cleaned.. Just think 8 am is a little to early for the cleaners to chuck you out.. So told him we were still in bed.. I don't think he was Inpressed we told him to come ack later

Date of stay: August 2019
Trip type: Travelled with family
Thank clairewilliam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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