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“a mixed impression”

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Auszeit Hotel Dusseldorf
Ranked #19 of 237 Hotels in Dusseldorf
Certificate of Excellence
Rambouillet, France
Level Contributor
115 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“a mixed impression”
Reviewed 9 December 2011

Staid there for one night, on a business trip. My room was simple, but large, comfortable and quiet. Same impression for the bathroom (shower only in my room). Wireless is not very fast, but it is for free. I did not get the time to use the sauna and fitness. Breakfast was a bit disappointing. There is a rather large choice, but the scrambled eggs were completely dry, sausages cold... Another drawback is the location of the hotel (I knew it). The hotel has no restaurant, and there are very few ones in a walking distance. Overall, the impression is good, and the hotel would deserve 5 stars with a bit of work on the breakfast

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ramoneur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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356 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
La Plata
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 29 October 2011

Two colleagues and I stayed for a week here, and he had a very good impression about it. All employees were really hospitable, even housekeeping personal… the rooms have a reasonable size and bathrooms are convenient. I would only say that matrices should be a bit harder for MY personal comfort.
I didn’t have the chance to taste breakfast as we were there for businesss leaving very early but we saw the set up and looked amazing.
They have free WIFI unlike many other hotels with the same category. And also sweets, fruits an candies available at front desk, very nice touch!
If we have to go back to Dusseldorf, we'll stay there again.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Franarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SORATHotels, Manager Online Communication at Auszeit Hotel Dusseldorf, responded to this review, 30 October 2011
Hello Franarg,

thanks for your good rating of the Auszeit Hotel Düsseldorf. We are glad that you enjoyed your stay so much and we are happy, that you appreciate our service so much. We regret that our mattress did not suit your taste. We try to hit the taste for all guests. But we are pleased that you will visit us again, despite the soft mattress. So we are looking forward to your next stay.

Kind regards, your team of the Auszeit Hotel Düsseldorf · Partner of SORTA Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethesda, MD
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 October 2011

Very modern and well furnished and fully equipped rooms, but bed is somewhat narrow for two.. Superb breakfast with unusually broad selection. Non-air-conditioned rooms which a real drawback out of the heating season. Hotel fronts on very busy and noisy thoroughfare, so insist on room facing the back garden. Rooms are not well ventilated, so that even with windows open room fails to cool to comfortable level even in late September. Not conveniently located, and public transport, despite what management states in response to such comments, requires a considerable walk. No laptop or PC available for use to access internet and E-mail. No English language channels on room TV (at least not at night). Staff mixed -- one excellent and accommodating and other other brusque and off-putting. A good value, but would not return except during cool season and only if carrying own internet access equipment.

Room Tip: Insist on room facing the back garden. Do not accept a front room facing the very busy and noisy tho...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeonardBethesda_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SORATHotels, Leiter Öffentlichkeitsarbeit at Auszeit Hotel Dusseldorf, responded to this review, 9 October 2011
Hello LeonardBethesda_MD,

thanks for your rating. We are sorry that you have not felt well all around. Thanks for your hint concerning the ventilation and the English language channels on room TV. We want you to feel comfortable in our hotel and to enjoy your stay - and we promise you to go into the matter to check these problems.

Previously we have made surveys and for our target group it wasn’t important to have an internet corner with PC in the lobby, because the most of our guests has own mobile phones or own laptops. More important for all was and is the free internet use - which we have realized. So is our WLAN free of charge in all rooms and in all areas around the hotel. But you are right: We will develop a solution which will give our guests without laptop or mobile phone the possibility, to check their mail accounts. So, thank you for your good hint.

We would love you to come back to our hotel.

Kind regards,
the team of the Auszeit Hotel Düsseldorf · Partner of SORAT Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, England
Level Contributor
97 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 19 September 2011

This was much farther out of the old town than we had thought it would be. The room was big with lots of extras. Staff were efficient, friendly and offered good advice on where to eat etc.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Mourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SORATHotels, Leiter Öffentlichkeitsarbeit at Auszeit Hotel Dusseldorf, responded to this review, 20 September 2011
Dear Mourne,

thank you very much for your stay in our Auszeit and for your rating on tripadvisor. We are especially delighted about the positive rating on our staff performance. We will pass this on to the team.

We are sorry that you did not enjoy our location. We would like comment about the location of our hotel: The hotel Auszeit is centrally located in the southern city centre in Bilk. With the tram stopping on the doorstep and the suburban railway nearby, we offers excellent connections. Düsseldorf's historical centre, Königsallee boulevard and the banks of the river Rhine are all just 5 minutes away.

Once again thank you for the rating. And we hope to have the pleasure to welcome you another time in our Auszeit.

Kindest regards,
Auszeit Hotel Düsseldorf · Partner of SORAT Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 September 2011

The hotel is good enough. I stay at a lot of hotels around Germany, and I don't understand how this one is ranked 3rd on TripAdvisor in Dusseldorf. True, there aren't loads of reasonably priced places in the city center, but I wouldn't agree that this one is third best. One thing I would say negative is that my bedding had clearly not been changed for a while. Not the base sheet, but the pillowcases and quilt cover. The breakfast was good and the staff are friendly enough. It is pretty remote, but you can walk to the S-Bahn 701 or get a taxi to the city center. If you like nature and walking, the Volksgarten is nearby and a good place to go for your morning run. Wifi is spotty in some of the rooms (or parts of your room), so maybe don't rely on being fully connected the whole stay. I would recommend the place if it's a budget choice.

Room Tip: 403 is apparently one of the biggest/best rooms.
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank jetsetjace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SORATHotels, Leiter Öffentlichkeitsarbeit at Auszeit Hotel Dusseldorf, responded to this review, 20 September 2011
Dear jetsetjace, thank you for your detailed appraisal. We are very sorry to hear, that you were not satisfied with the global service of us. We will evaluate this with all staff - to make your next stay with us more comfortable. And we are sorry, we did have a technical problem during your stay in some of the rooms with our complimentary WIFI service. This has been fixed. Once again thank you for the comments. We hope to see you again.

Kind Regards,
Auszeit Hotel Düsseldorf · Partner of SORAT Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Auszeit Hotel Dusseldorf

Property: Auszeit Hotel Dusseldorf
Address: Auf'm Hennekamp 71, 40225 Dusseldorf, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #19 of 237 Hotels in Dusseldorf
Price range (per night): ₹ 2,679 - ₹ 8,111
Hotel Class:3 star — Auszeit Hotel Dusseldorf 3*
Number of rooms: 54
Official Description (provided by the hotel):
Stilvolles, erfrischendes Stadthotel mit Pfiff und Charme zentral im Regierungs- und Medienbezirk Bilk. Wenige Minuten von Altstadt, Konigsallee, Medienhafen und Landtag entfernt, ist das kleine, innovative Haus ein Geheimtipp fur alle, die mal vorm Alltag fluchten mochten. Nichtraucherhotel. Best Price Garantie auf der SORAT Webseite. ... more   less 
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