I paid 260 euros per night for a bathroom with two beds. I thought it was something modern, but I received a small room, with a curtain between the beds and the bathroom, with no minimum of comfort. It's not modern at all not to have even a bottle of water in your bedroom. It's not something modern not to have bedside tables, a safe, a wardrobe, a door to the bathroom. Everything is new and clean, I appreciated that. But unfortunately it is an Etap Hotel, but much more expensive.
Dear guest,
Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our Management to improve in our quality of service.
Kind regards,
Your H-Hotels Team,
Fabienne Lennert - Online Reputation Manager West
A bit outside city center in office area. paid hotel parking. Room okay, but not luxurious. No bedside tables due to lack of space. Bathroom okay. Fairly quiet room, thick heavy door. No bar downstairs, but cooled sales wall you can buy drinks from. Cafetaria like food bar, but breakfast okay and not bad at all. We had a very busy moment in huge breakfast area due to big exhibition close by. Staff kept up food and drinks well. Friendly reception. We had good special budget hotelrate and were content with value. Would say its a one or two night stay tourist hotel.
Dear Guest,
Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards,
Your H-Hotels Team,
Fabienne Lennert - Online Reputation Manager West
This hotel had everything that I wanted on my trip to Euroshop. Good English spoken by the staff, plenty of Taxis always available.
Great breakfast available with super coffee.
The bathroom was top quality and the bed super comfortable.
Only criticism would be the lack of kettle and coffee available in the room. Would definitely recommend.
Dear Paula,
Dear Chrisand,
Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards
Your H-Hotels Team
Fabienne Lennert - Online Reputation Manager West
An absolutely fantastic hotel. Rooms with connecting doors that are perfect for families. The restaurant is open 24 hours a day and the food is really good. Everywhere we met only friendly and helpful staff. We used the underground car park under the hotel and it was really easy. We could not wish for a better hotel
Dear Tina - Magling,
Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards
Your H-Hotels Team
Fabienne Lennert - Online Reputation Manager West
The rooms were very clean and modern. The breakfast buffet was large, there was something for everyone. Cornflakes, different types of bread and salami, eggs, jam, juices, even fruits. The staff was super friendly and they even made sure you are happy. Very rare. I enjoyed it a lot!
Dear guest,
Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Düsseldorf!
Kind regards
Your H-Hotels Team
Fabienne Lennert - Online Reputation Manager West
