Only needed 1 room for 1 night, and was recommended to this hotel.
Reception was good, bed comfortable and staff were very helpful.
Free minbar was a nice gimmick ( soft drinks only) and room was generally well furnished
Could not get the Wi-Fi to work, and the TV was limited to few channels.
Value for money though was good and is ideally situated for Düsseldorf airport
Dear Chrismranger, We are glad to see that you enjoyed your stay with us. Thank you so much for your nice words about our the bed, the location and as well our very helpfull staff. If you choose the higher category the next time, the cosst-free minibar contains also local beers. Our apologize that the WiFi was not working proberly during your stay, we will check on it. We are looking forward to your next stay and sending best regards from Düsseldorf,
Fariba Gholamalischahi, Guest Experience Manager
Unfortunately, I am writing an unpleasant review for this beautiful hotel because of the staff at the hotel restaurant. The barman on duty on the evening of 10/05/2023 forgot my order (and this can happen, especially as there was a private event going on in the indoor hall); I had to request my order again after half an hour and he apologised and served me the drink without any problems. But at the moment of payment the problems arisen: I decided to pay by card but he didn’t give me the order receipt and as I claimed for it, he started to speak in German in an annoyed way (sadly German is not my language). I asked him to speak in English to understand his grumblings and he started to discriminate on grounds of nationality. At that point there was nothing to add or to say.
I have already been a customer of the Meliá group in several of the chain's hotels and I have never found myself in this condition, which is completely unacceptable, especially for a 4-star hotel. There can be bad days for everyone, but in this case, I think it is just rudeness. I hope this review will help the hotel management to take appropriate action.
The rest of the hotel staff seemed friendly and polite so I’m sorry I have to write a negative review just because of one rude person, who doesn’t know how to do his job, in the midst of staff who try their best. You are a 4-stars hotel and situations like these should be prevented.
Dear Losquillo, Thank you for your review and comments.
I am completely appalled at your bad experience.
This is definitely not how it should be. All team members are well trained in dealing with our guests.
You can be sure that we will have a lont talk with the employee. But now I can only apologize and assure you that this will never happen again. Hopefully we can welome you back, I will personally take care of your next stay.
Best Regards, Fariba Gholamalischahi, Guest Experience Manager
Great hotel in the financial district of Düsseldorf.
Good food, good staff especially Jose, he was super helpful.
Comfy beds and super clean hotel, highly recommend staying here on business and I’ll be definitely returning.
Only 15 mins by taxi from the airport at a cost of 24 Euros as well.
Hey Kostie, Thank you so much for your great rating and of course for your very nice words about the Team and the house.
It is wonderfull to see, that we have found a new friend! Hopefully we can welcome you back soon again. The whole team is sending warm regards, Fariba Gholamalischahi, Guest Experience Manager
My mom and I came from the US and stayed 4 days at the Innside Seestern. The hotel was easy to find, near the train to go to the downtown! They were so kind! And even upgraded our room!
The upgraded room was spacious, with great amenities. The gym was an excellent space to maintain my workout routine.
The beds were super comfortable with firm mattress.
I highly recommend the restaurant which had amazing food at all times!
The modern bathroom was always spotless and provided all we needed: hair dryer, endless fresh towels and high quality amenities. The staff was super helpful in getting us new towels, extra sheets, and providing guidance to get around the area.
The staff was extremelly professional, attentive to every detail, they all spoke multiple languages which was nice since we don’t speak German.
We had breakfast everyday and dinner a couple of times at the restaurant and each time enjoyed it very much! I highly recommend this place!!
Dear RUCincy, Thank you so much for your wonderful review and your nice words about the Team!
We are so happy that your stay was so satisfy, that´s excactly our goal!
We all hope to welcome you back again and sending warm regards to the U.S.
Fariba Gholamalischahi, Guest Experience Manager
very bad diner and no information when we checked in. Location in a bussiness area with a lot of constructions going on in the neighberhood. Very high pricing for beverages 9 euro for a glass of wine and 3 euro for a soft drink
Dear ForcevilleK,
Thanks for your stay at INNSIDE Düsseldorf Seestern. Based on your rating and feedback I regret to see that you did not have the perfect stay experience that you quite rightly expected to find at our hotel.
I hope that we will have the opportunity to welcome you back to us thus having the chance to display that we can live up to your expectations.
In the meantime I wish you all the best and remain with kind regards,
Simon Brandt
Front Office Manager
