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“Lovely room in a great location”
Review of Hilton Bonn Hotel

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Hilton Bonn Hotel
Ranked #1 of 79 Hotels in Bonn
Certificate of Excellence
GreenLeadersSilver level
Cornelius, North Carolina
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Lovely room in a great location”
Reviewed 11 May 2012

Check-in was efficient and friendly. We were given a beautiful newly renovated room, which was spacious, modern with a good shower, amenities, coffee/tea maker, etc. We faced the road (not motorway) in front of the hotel, but we did not hear any traffic noise at all. We did not have breakfast at the hotel, so cannot comment on that, but had a nice drink and service in the bar. The pool and spa area are also great--clean, quiet, and relaxing.

The location was perfect -- across from the river promenade and very near the lovely old town. We really enjoyed our stay in Bonn...and the Hilton.

The only negative, which others have mentioned, is that the hotel charged for wifi

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmb06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Cluster Personal Assistant Hilton Bonn & Cologne at Hilton Bonn Hotel, responded to this review, 1 June 2012
Hello "jmb06",

we want to thank you for sharing your experiences and impressions of your stay at the Hilton Bonn with us at TripAdvisor.

With great pleasure we read, that your stay at our property was comfortable and that you enjoyed our facilities and services. Thank you especially for your comments about our guestroom. We are very happy, that you liked our new renovated rooms with its design and facilities.
I already forwarded your comments about the great service and drinks in our Kennedy bar to our colleagues, too. It's nice to hear, that you also liked our pool and spa area and that you were happy with the location of the hotel.

Regarding the internet costs we are happy to inform you, that a change of our Hilton internet provider "Swisscom" will be done soon and that a more customer friendly service will be provided in the hotel.

Dear "jmb06", we are already looking forward to welcome you back soon at the Hilton Bonn.

Best regards
HILTON BONN

Sarah Hünerbein
Cluster Personal Assistant
Hilton Bonn & Cologne
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Pretoria
Level Contributor
147 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 May 2012

This is a comfortable hotel with spacious rooms and great service. Buffet breakfast is a must and a very wide variety of great, fresh food is served. Location is excellent for long walks along the river and close to the best shopping (remember all shops are closed on Sundays) and cultural spots. The hotel is located within a very short walk to the departure areas / docks of many of the liners that cruise the Rihne river. Overall, a very positive experience for short stays. Great gym.

Room Tip: Ask for a room with view to the Rhine river. The higher up, the better.
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beejay80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Cluster Personal Assistant Hilton Bonn & Cologne at Hilton Bonn Hotel, responded to this review, 1 June 2012
Dear "Beejay80",

first of all we would like to thank you for choosing the Hilton Bonn as your destination Hotel for your last trip to Bonn. We appreciate the time you have taken to share your comments with us.

It is very gratifying to know that you are pretty satisfied of your experience at our hotel and that our facilities and staff met your expectations. We are happy to read that you felt comfortable and that you especially liked our breakfast buffet with its large choice and the location near the city centre and river Rhine.

Thank you as well for your nice comment about our fitness area.

Dear "Beejay80", we are looking forward to your next visit in Bonn and delighted to welcoming you back soon at the Hilton Bonn.

Kind regards from Germany
HILTON BONN

Sarah Huenerbein
Cluster Personal Assistant
Hilton Bonn & Cologne
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Amsterdam, The Netherlands
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 April 2012

In April 2012 we stayed for a long (Easter) weekend at the Hilton Bonn. We've stayed there in 2011 as well, so had a good idea of what to expect.

The hotel is in a good location, right on the banks of the Rhine, near to the Kennedy bridge. It's within easy walking distance of the main shopping and cultural areas. Bonn is a nice quiet town, perfect for a relaxed weekend away.

We had the Hilton deluxe room, which was a nice size, and had a good view of the river.

Wireless internet is available, but Hilton still charge for it. Many hotels give it for free now and Hilton really should consider moving with the times on this.

The hotel has a nice pool, but it is fairly small and can get a little crowded. There is also a gym.

The food in the hotel is excellent. You can get good basic food (burgers etc) from the lobby bar, or something more special in the restaurant downstairs. Breakfast is a buffet where you can eat however much you want. There is a good selection of cereals, breads and cold meats etc, along with a good cooked selection (eggs, bacon, sausages, mushrooms etc). You certainly don't leave hungry.

I've always found Hilton staff to be excellent, and this was clearly shown on this visit. When my wife had a bath we found that the bathwater was pumping back up out of the bathroom floor drain. We stopped the bath emptying and called reception. The staff were all very friendly and apologetic and quickly sent someone to the room. They offered to move us to another room immedietely, but since the flood was not too bad, we decided to stay where we were while they fixed it. The maintence staff fixed the problem and cleaned the bathroom. Later a plate with chocolate covered strawberries was delivered to our room as an apology.

And this is the thing. All hotels will have issues from time to time. That cannot be helped. However, the mark of a good hotel is how they deal with these issues. The Hilton staff dealt with the problem extremely well. Highly recommended!

Room Tip: Ask for a room that is front on to the river for the best view.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blaeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Cluster Personal Assistant Hilton Bonn & Hilton Cologne at Hilton Bonn Hotel, responded to this review, 25 April 2012
Hey Blaeu,

Thank you very much for staying with us at the Hilton Bonn and for sharing your experiences here on TripAdvisor.

It's really nice to read, that you had a pleasant stay at the Hilton Bonn and that you enjoyed the long Easter weekend in Bonn.
We want to thank you for your positive feedback and comments especially about the perfect location at the river rhine, the room with its view and the food selection in our lobby bar and L'Oliva restaurant.

I already passed your praise about the friendliness and helpfulness of our hotel staff to my colleagues. We are happy that we could help you with the issue in your bathroom and that you were satisfy. Thank you very much for your comments!

Please be informed, that Hilton already works on a customer friendly solution regarding the internet costs. A modification will be done soon.

Dear Blaeu, we are very much looking forward to welcoming you and your wife back at our property in future.

Kind regards
HILTON BONN


Sarah Huenerbein
Cluster Personal Assistant
Hilton Bonn & Hilton Cologne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 April 2012

stayed only one night while working at CGN airport. it's same distance as Cologne Hilton and half the price. excellent service and recently renovated so v clean and comfy beds, feather pillows and duvet. Centrally located. As in all Hiltons, breakfast is abundant, but for 22 euro, a bit pricey. I'd avoid the sausages, too salty... else all is excellent. love the pretzel brodchen

Room Tip: ask for renovated rooms, facing courtyard, but street is fairly quiet.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elidez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Cluster Personal Assistant Hilton Bonn & Hilton Cologne at Hilton Bonn Hotel, responded to this review, 24 April 2012
Dear elidez,

thank you very much for your comments here on TripAdvisor. We really appreciate the time you have taken to share your experiences of your last trip to Bonn with us.

It's very gratifying to know, that you felt comfortable during your stay at the Hilton Bonn. Thank you for your comments about our location, rooms and services. We are happy, that you especially liked our Hilton bed and bed linen.

We thank you for your comments about our Hilton breakfast, too. I already forwarded it to our executive chef. It's nice to hear, that you expecially liked our pretzel brodchen.

Dear elidez, we hope to welcome you back soon at the Hilton Bonn. You are always very welcomed as our guest.

Kind regards
HILTON BONN

Sarah Huenerbein
Cluster Personal Assistant
Hilton Bonn & Hilton Cologne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
136 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 April 2012 via mobile

I have traveled to Bonn for several years on business but this was my first stay at this hotel. I was pleasantly surprised. The location is good, on the river and by mass transit. My room was very nice, perhaps recently remodeled. My only complaint is that they don't have free wifi even in the lobby. The daily rate was 9 Euro which is less than some other German hotels. That said, wifi should be included in the rate for this quality hotel. All things considered I will stay here again for sure.

Stayed April 2012
Helpful?
Thank Indy_traveler-111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Cluster Personal Assistant Hilton Bonn & Hilton Cologne at Hilton Bonn Hotel, responded to this review, 24 April 2012
Hello Indy_traveler-111,

First of all we would like to thank you for choosing the Hilton Bonn as your destination Hotel for your last trip to Bonn. We appreciate the time you have taken to share your comments with us on TripAdvisor.

We are happy to hear, that you are pretty satisfied of your experience at our hotel and that our facilities and staff met your expectations. Many thanks especially to your comments about the room. You're rigt, we recently renovated a part of our guest rooms to make them more modern and comfortable for our guests. We are happy that you liked the new design and facilities.

Regarding the internet costs, the Hilton Hotels are already working on a more customer friendly solution. Due to contractual terms with our internet provider "Swisscom", an implementation can't be made immediately. We are happy to inform you, that this will happen soon.

All guest comments are most welcome and are carefully read as they help us in pinpointing strengths and weaknesses in the hospitality we offer and help us to avoid a re-occurrence in the future. Thank you very much therefore.

We hope that you had a pleasant journey back home. We are delighted to welcoming you back soon and if there is anything else we can help you with, please do not hesitate to contact us anytime.

Kind regards
HILTON BONN


Sarah Huenerbein
Cluster Personal Assistant
Hilton Bonn & Hilton Cologne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Bonn Hotel

Property: Hilton Bonn Hotel
Address: Berliner Freiheit 2, 53111 Bonn, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Bonn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Bonn
#1 Green Hotel in Bonn
#1 Luxury Hotel in Bonn
#3 Romantic Hotel in Bonn
#5 Best Value Hotel in Bonn
#6 Business Hotel in Bonn
Price range (per night): ₹ 5,556 - ₹ 16,537
Hotel Class:4 star — Hilton Bonn Hotel 4*
Number of rooms: 252
Official Description (provided by the hotel):
Overlooking the River Rhine, the Hilton Bonn hotel is situated in the heart of Bonn's city center, close to both businesses and tourist attractions. Guests will find this Bonn hotel the ideal location for trip to the cosmopolitan German city. Take a leisurely walk along the riverside and explore historical and contemporary attractions. Enjoy a Terrace brunch or breakfast with stunning views of the River Rhine. Dine at the Grill restaurant serving different cuts of dry aged beef or the finest grilled fish or have a small bite and quick simple dishes to go at SNAX. With a fitness center, pool, sauna and relaxed drinks at the contemporary Kennedy Bar, guests can enjoy more than a peaceful night's sleep in this Bonn hotel. ... more   less 
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Also Known As:
Hilton International Bonn
Hilton Bonn
Bonn Hilton International

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