I recently was in Bielefeld & stayed in this hotel...I arrived at 00.20 having been caught up in a traffic jam to find the hotel closed & no telephone to call.
...I ended up having to sleep in my car that night because I was booked in for 2 nights.
The next morning I explained the disappointment of not being able to get my room & that there is nothing on their website to say I should call in the event of a late arrival...The lady in question was very understanding & apologised and agreed not to charge me for the 1st night.
Now two weeks later I receive a bill from the hotel wanting me to pay for the 1st night , I am shocked considering what was agreed face to face....so be very careful when booking into this hotel - this has left a very sour taste in my mouth!!