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Reviewed 6 August 2018

Arrived to a locked hotel, after ringing the bell for ages, somebody answered but they could not be heard on the intercom. They then could not buzz the door opened for about half an hour. Overpriced and rubish.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank spreadeagleinn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2016 via mobile

The hotel is located about 11 minutes' walk from the train station. The premises were locked when we arrived with seemingly no staff on site. We buzzed the intercom and after a few confusing moments we were let in.

We had four rooms on three different floors. You should note that there is no lift. The rooms were pleasant enough; all very much the same with double beds. The bathrooms have heated floors. None of the rooms have safes, which I thought was a big omission for the price charged here. My bathroom shower had a clingy, plastic curtain, rather than glass sides and a shower head that could only be used as a hand-held due to the way it was poorly fitted. A very small, 19 inch TV was present in my room. It had access to around 600+ channels whereas my colleagues' TVs only had about 28 channels, maximum. Glass bedside tables were covered in greasy fingerprints when I arrived which indicated to me that they had not been cleaned recently.

On returning to the hotel a few hours later, on our first day, we were approached by a member of staff who asked us to complete information cards (which were printed entirely in German) so it was near impossible. She had to take most of us through them, line by line, explaining what was required. Registration cards in English would have helped no end here.

Of our four rooms, three had baths but room 24 did not have one. The hotel guide, found in the room, was entirely in German, so was utterly useless to a non-German speaker. Some pages had clearly been removed by an earlier guest, but not replaced by the hotel.

There was a small minibar in the room with surprisingly reasonable prices. It includes two bottles of beer but no suitable glasses were provided (except for wine and prosecco). Having consumed one beer and one small wine on the first night, I was surprised to find that they had not been replenished the next day and nor had my wine glass even been washed. It was still sitting on the side, stained with the red wine from the night before. Likewise, the towels in my (and the others') bathroom had not been changed and neither had the microscopic shower gel bottle (20 millilitres) been replenished. All in all, not what I would expect for the money charged here.

The hotel has no bar. On the plus side, there is free wifi throughout and it worked fine.

Breakfast was served on the ground floor, by reception. It was a pretty limited choice. Initially, when we arrived, there were no cold meats but after we had been there for about 10/15 minutes, a plate of cold meats appeared. We didn't see any eggs but discovered later that they were in a basket which had been covered to keep them warm. That also meant nobody knew they were there. I don't think breakfast was worth €10.

On our second night, somebody in the hotel started playing music at about 02:15am and it went on until precisely 05:25am. I know because I lay awake, unable to sleep. I realise this is not the hotel's fault, but had staff been present, on site, perhaps something could have been done about this.

Although the hotel décor was pleasant enough, for the price we paid (and even that was way below the published rate) I thought, overall, the place was disappointing and too expensive. I would not return.

Date of stay: November 2016
Trip type: Travelled with friends
1  Thank kenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2013

We visited Aachen to spend one full day in the Carolus Thermes (gorgeous!) and we found this design hotel close by. We were placed in room 12, large with a mini kitchenette.
What I liked: 1) Desing: Very nice, loft style, breakfast room is a mix of urban style and tradition. 2) Breakfast was fabulous, the staff was proffesional and very very nice 3) It is a different way to spend a night in Aachen, 4) It is 10 minutes walking distance to the center.

I disliked: No staff at your arrival although no problem in communicating with them 2) Bedsheets not comfortables, mattress too soft and bed too low.

Room tip: Our room was the nr. 12 and it was calm, well decorated, facing interior gardens. Recomendable.
Date of stay: February 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank HELENA_AIRLINES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2010

Lage nicht weit vom Bahnhof aber auch NICHT im Zentrum .
Keine Rezeption . Nach klinglen erhält man ' Instruktionen ' ....
Sehr steile Treppen , kein Lift !
Helle Zimmer ( auch nachts .... ) und ( viel zu ) niedrigen Betten .
Badezimmer okay .
Frühstück prima und nette Frühstücksbedienung ... leider Aussicht auf ungepflegte ' Gartenanlage ' .

Date of stay: May 2010
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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6  Thank sipenholz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2018
Google Translation

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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