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All reviews business trip accor properties car park double bed bit outdated city centre checking out swimming pool residential area nice bathroom would stay again hotel is situated wi fi stayed one night parking motorway minibar
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Reviewed 9 September 2017

  • Stayed: September 2017, travelled on business
    • Value
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    • Sleep Quality
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Christian C, Manager at Mercure Hotel Aachen Europaplatz, responded to this reviewResponded 13 September 2017

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Reviewed 9 September 2017

Room Tip: Superior rooms have free minibar with non-alcoholic drinks (+ beer). Worth paying the extra bid of money
  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Mercure Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Christian C, Manager at Mercure Hotel Aachen Europaplatz, responded to this reviewResponded 13 September 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 August 2017 via mobile

From the payable but large carpark the hotel doesn't show it's cosiness at all. Once inside however there is this cool quality atmosphere in tasteful decoration and lighting.Very friendly reception staff. It was a nice summerevening so I drank a Bitburg beer next to the pool - I felt on holiday- although on a business trip. Very nice room - modern refurbished- minibar- free wifi- walkin shower - high quality bed and that all for a reasonable price. Extensive Breakfast buffet at 18€.

Stayed: August 2017, travelled solo
Thank Evy1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, Manager at Mercure Hotel Aachen Europaplatz, responded to this reviewResponded 10 August 2017

Thank´s for the 5 ***** review.

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Reviewed 30 May 2017

The hotel was comfortable. The newly modernised rooms were bright and cheerful. The staff helpful and informative.
The hotel is well placed for walking to the town centre, thermal baths and the football stadium. It has plenty pf car parking.

Room Tip: I think that it would be useful to put some sort of image on the glass shower curtain.
  • Stayed: May 2017, travelled with family
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Review collected in partnership with Mercure Hotels
Thank Q3346FOdavidf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, Manager at Mercure Hotel Aachen Europaplatz, responded to this reviewResponded 31 May 2017

Thanks for your comment we would like to greet you in our hotel soon.

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Reviewed 24 May 2017

This would have been a good hotel. Unfortunately they now take large youth groups (very large, taking up most of a floor, and partying noisily and beerily in and between rooms until 2am, while I was there). Bad luck that I was on that floor perhaps, but I think they could be heard throughout the hotel, which is long and low and only has 3 floors of rooms. While I understand the need for late-teenagers to enjoy themselves - this appeared to be a school-trip that was badly supervised - getting only 4 hours sleep when one has to drive long distances the next day is dangerous. If it is now Mercure policy to take such groups, adults and/or those who need to drive the next day would do best to avoid them.

Room Tip: When the partying is up and down the corridors, no room is immune
  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
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Thank BRE12_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian C, Manager at Mercure Hotel Aachen Europaplatz, responded to this reviewResponded 29 May 2017

Dear guest,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Mercure Hotel Aachen Europaplatz

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