Stayed one night in way to Austria. Great hotel with everything you need for a good night's sleep. Room spacious and comfy with nice bathroom. Breakfast tasty with good selection. Friendly staff and good location.More
Stayed one night in way to Austria. Great hotel with everything you need for a good night's sleep. Room spacious and comfy with nice bathroom. Breakfast tasty with good selection. Friendly staff and good location.MoreShow less
Thanks for your nice comment.
From the payable but large carpark the hotel doesn't show it's cosiness at all. Once inside however there is this cool quality atmosphere in tasteful decoration and lighting.Very friendly reception staff. It was a nice summerevening so I drank a Bitburg beer next to the pool - I felt on holiday- although on a business trip. Very nice room - modern refurbished- minibar- free wifi- walkin shower - high quality bed and that all for a reasonable price. Extensive Breakfast buffet at 18€.
Thank´s for the 5 ***** review.
The hotel was comfortable. The newly modernised rooms were bright and cheerful. The staff helpful and informative.
The hotel is well placed for walking to the town centre, thermal baths and the football stadium. It has plenty pf car parking.
Thanks for your comment we would like to greet you in our hotel soon.
This would have been a good hotel. Unfortunately they now take large youth groups (very large, taking up most of a floor, and partying noisily and beerily in and between rooms until 2am, while I was there). Bad luck that I was on that floor perhaps, but I think they could be heard throughout the hotel, which is long and low and only has 3 floors of rooms. While I understand the need for late-teenagers to enjoy themselves - this appeared to be a school-trip that was badly supervised - getting only 4 hours sleep when one has to drive long distances the next day is dangerous. If it is now Mercure policy to take such groups, adults and/or those who need to drive the next day would do best to avoid them.
Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Mercure Hotel Aachen Europaplatz