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Reviews (211)
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All reviewssmall hotelquiet neighborhoodmaking tea or coffeewalking distance from everythingmorning buffeton site parkingthe main train stationtea bagsno air conpleasant hotelclean bathroomtriple roomboutique hotelsmall roomnice stayred light districtiwona
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2 - 7 of 211 reviews
Reviewed 20 December 2017

Very nice hotel. Clean, walking distance from Main station around 10 minutes, great price. The staff was a great surprise. Very nice people. Loved them. The room where we stayed was more than enough for 2 people. The rooms had a kettle for making tea or coffee (tea bags, sugar were provided). The breakfast buffet was small but plenty to be satisfied. I would recommend this for a short trip to Frankfurt.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Ricardo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSManagerGR, Leiter Gästebetreuung at Hotel Villa Florentina, responded to this reviewResponded 7 February 2018

Dear Ricardo M,

Thank you for taking the time to share your experience about your recent stay at our hotel. I can assure you that your feedback about our staff, the rooms and our breakfast offering is well valued. If I can be of service to you in the future, please do not hesitate to reach out to me directly via Jessica.schnabel@hotelflorentina.de. We look forward to your next visit!

Warm regards,
Jessica Schnabel
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2017 via mobile

The room was cold. Window was not closed very well.
Breakfast very poor-simple and always the same.
Location-very good, silent and near the center.
Stuff:normal, but early breakfast box was a big problem, if you need a bottle of water-you have to pay.

Stayed: December 2017, travelled with family
Thank JusticiaMat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSManagerGR, Leiter Gästebetreuung at Hotel Villa Florentina, responded to this reviewResponded 17 January 2018

Dear JusticiaMat,

Let me start with telling you that I was very sorry to read that we could convince you of our house in every aspect and I would also like to personally apologize for any inconveniences you faced during your stay with us. Please rest assured that we have fixed the window right after reading your comment.

I was also very disappointed that our breakfast offering was not to your liking. We are constantly open to new suggestions, therefore please feel free to contact me personally via Jessica.schnabel@hotelflorentina.de to let me know what you felt was missing or regarding any other concerns or questions.

It would really mean a lot to us, if you would give our Hotel a second chance to show you the pleasure of staying with us.

Warmest regards,
Jessica Schnabel
Guest Relation Manager

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Reviewed 26 November 2017

We stayed here during our transit to Milan. Though we spent only few hours, the hotel impress you for its location and very friendly staff. Its walking distance from the city center. The rooms are small but comfortable. You can walk down to the hotel (about 8-10 min) from the Metro station.The lobby is small but pretty with a small library on the side. For a budget traveler looking to explore Frankfurt for a day , this is a perfect abode.

  • Stayed: November 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank kendraj11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSManagerGR, Leiter Gästebetreuung at Hotel Villa Florentina, responded to this reviewResponded 14 December 2017

Dear kendraj11,

Thank you very much for taking the time to share your experience with us and for your nice words regarding our Location and hotel itself. In order to have a bigger room during your next visit, please feel free to contact me personally via Jessica.schnabel@hotelflorentina.de. I will gladly inform you in detail about the different categories and their sizes. The entire team can't wait to have you back!

Warm regards,
Jessica Schnabel
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017

We went to Frankfurt every other year because of the IAA. We are family with ten years old son. We had triple room with a bath on first floor. Our window was oriented to the street but there wasn´t any noise as it is very quiet street. There are lots of old and big trees in front of the villa so there isn´t so much light in the room. Our room was big and clean, decently decorated with wooden floor. It is very unusual and unique because Villa Florentina is an old building so ceilings are very high. Our bathroom was rather small but you can find everything what you need. Shower gel, hair-dryer, shampoo etc. There is also safe, minibar, kettle for making tea or coffee (tea bags, sugar, caps, glasses is included). The place where breakfast is served is really cosy with nice tables and chairs we liked it very much. The choice is wide. The lady who were there was so friendly and nice. Also there is a possibility park your car for the fee of 12EUR/day. As there is no free space on a street we appreciated it very much. Overall impression is very positive as it is in walking distance (10minutes) to shopping centre (Skyline) and Festhalle Messe. So, I would definitely recommend the villa.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank BETS21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSManagerGR, Leiter Gästebetreuung at Hotel Villa Florentina, responded to this reviewResponded 2 October 2017

Dear BETS21,

Thank you very much for taking the time to share your experience in such detail about your recent stay at our hotel. I can assure you that your feedback about the hotel and our breakfast offering is well valued. Thank you also for your nice words regarding our staff. We pride ourselves on our service first and are so happy that you felt that while you were here. If I can be of service to you in the future, please do not hesitate to reach out to me directly via Jessica.schnabel@hotelflorentina.de. Thank you for sharing this experience. We look forward to your next visit!

Warm regards,
Jessica Schnabel
Guest Relation Manager

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Reviewed 16 August 2017 via mobile

As a family of five travelling on holiday, we had a delightful stay here. In particular, Larissa, the woman who runs the breakfast service is one of the finest hospitality employees we've come across. Larissa was a ray of sunshine every morning. She learned our preferences after one day (2 large glasses of still water), she was absolutely delightful to our children, and she was eager to make sure our sightseeing in Frankfurt didn't miss a beat. She made our stay.

We had two rooms for the five of us. Our triple had a sofa bed that was made up and ready for us when we arrived. They also reserved the adjacent double room, which was small but acceptable. No air conditioning here, but super high ceilings and a fan did the job. There is some street noise and church Bella, but this is a city location. Experienced travelers always have earplugs.

Hotel is exceptionally reasonably priced. On site parking available for our huge SUV at 12 € day. Breakfast with plenty of choices including hot eggs. Had some issues with the wifi in the afternoons but they got it resolved.

Walking distance from everything. It's a great find.

Stayed: August 2017, travelled with family
Thank andrewevandc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamSis, Leiter Gästebetreuung at Hotel Villa Florentina, responded to this reviewResponded 22 August 2017

Dear andrewandc,

Thank you very much for your detailed and valuable review. I was thrilled to read that you and your family had such a great and comfortable stay with us. I would also like to especially thank you for your nice words regarding Lorissa. She is indeed a very valuable colleague of ours and it will be my huge pleasure to share your nice words with her and the entire team, since we appreciate any kind of feedback from our valued guests, as it inspires and motivates us. Please do not hesitate to contact me personally via Jessica.schnabel@hotelflorentina.de for any further bookings or requests as I hope your next stay is just around the corner.

Warm regards,
Jessica Schnabel
Guest Relation Manager

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