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“A Great Hilton”

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Hilton Frankfurt City Centre
Ranked #33 of 269 Hotels in Frankfurt
Certificate of Excellence
Falls Church, Virginia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A Great Hilton”
Reviewed 7 April 2012

The Hilton Frankfurt is a good example of what a Hilton Hotel should be. The hotel had a nice, modern appearance. The staff was friendly and welcoming. The room was clean and spacious, with large windows offering impressive views of Frankfurt. Additionally, the hotel is ideally located within walking distance to many of Frankfurt's more interesting sights.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bigmonkey13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, 9 April 2012
Dear Guest,

Thank you very much for your recent visit to the Hilton Frankfurt. It is great to learn that you enjoyed your stay and that we met your expectations.

It would be a pleasure to welcome you back in the near future.
In the meantime we remain at your entire disposal should you require any assistance with your next Frankfurt travel plans.

Kind regards,

Annika Schmidt

Hilton Frankfurt
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 April 2012

I felt like I was in the 1980s staying at this hotel. It is badly in need of renovation. Nothing was dirty or broken but the owner needs to invest heavily to modernize it. Staff very good and sleep quality excellent but not a place I'd like to hang around for long in.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryceadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, 9 April 2012
Dear Guest,

Thank you very much for your time to share your valuable feedback with us and other travellers through tripadvisor.com.

We are very pleased to read that the service of our staff met your expectations.
However, it is with great concern though to learn about you being dissatisfied with the overall interior design of our hotel. As we constantly take improvements in refurbishments, it would be of utmost interest to us, which areas of the building you are referring to, in order to give us the opportunity to consider any actions in a timely manner, where required.

It would be a pleasure if you consider the Hilton Frankfurt for future trips to Frankfurt.

With kind regards,

Annika Schmidt

Hilton Frankfurt
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
102 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 13 March 2012

My husband and I stayed at the Hilton Frankfurt for 2 nights before flying back to Australia at the end of our 3 months trip of Europe. Reception was good and we were shown to a beautiful corner room on the executive floor. This room was huge, very spacious and the bathroom great. The views were over a large part of the city. The executive lounge was Ok but not as good as we had previously. Small array of snacks and no atmosphere. Breakfast was good although the hotel was going through extensive renovations at this time and the noise spoilt the time at breakfast. So loud you could not have a conversation. We had both lunch and dinner in the restaurant both days and these meals were delicious. The service was friendly although not so professional. We asked for a late check out as we were flying out at midnight and this was granted until 4pm for an additional fee. We were able to sit in the most comfortable lobby lounge and had more delicious food served by lovely friendly staff. When we left one ot the reception staff helped us to our taxi. We had a wonderful time at the Hilton and would definitely recommend this hotel.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Moveround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, 9 April 2012
Dear guest,

Thank you very much for your having stayed at the Hilton Frankfurt and for the time to share your experience with us and other travellers through tripadvisor.com.

Your detailed comment gives us the opportunity to improve our customer service and we are very pleased to learn that your stay was most satisfactory.
Furthermore we would like to thank you for your understanding for the noise disturbance occurred during our soft refurbishment during your stay last summer.

It would be a great pleasure to welcome you back, maybe again this summer, so you will have a chance to learn to know our new guest rooms.

With kind regards,

Annika Schmidt

Hilton Frankfurt
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 March 2012

Luxurious hotel with beautiful clean rooms and excellent location. The fitness center is one of the best in Frankfurt. It's a Hilton so there's not much to talk about.

  • Stayed June 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khaledmarei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, 12 March 2012
Dearest Guest,

There might not be much to talk, but a sincer thank you for your visit at the Hilton Frankfurt and your excellent review must be expressed.
Your kind feedback is much appreciated.

We look forward to welcome you back soon in the near future.

With kind regards,

Annika Schmidt


Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 March 2012

Really nice, in a great location. Top end Hilton standard, with great atrium. Rooms good, with friendly service.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Llennyfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, 12 March 2012
Google Translation
Sehr geehrter Gast,

herzlichen Dank für Ihre ausgezeichnete Bewertung. Es freut uns sehr, dass Sie sich bei uns im Hilton Frankfurt wohl gefühlt haben.
Wir hoffen, Sie bald wieder begrüßen und begeistern zu dürfen.

Mit freundlichen Grüßen,

Annika Schmidt

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Frankfurt City Centre

Property: Hilton Frankfurt City Centre
Address: Hochstr. 4, 60313 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Frankfurt
#20 Family Hotel in Frankfurt
#23 Romantic Hotel in Frankfurt
#26 Luxury Hotel in Frankfurt
#36 Business Hotel in Frankfurt
Price range (per night): ₹ 9,721 - ₹ 28,876
Hotel Class:5 star — Hilton Frankfurt City Centre 5*
Number of rooms: 342
Official Description (provided by the hotel):
Secluded within a large park, the modern Hilton Frankfurt City Centre is an oasis of calm and relaxation in the vibrant city centre. Frankfurt attractions and shopping locations are on your doorstep. Spacious rooms and suites feature fresh colours and panoramic windows offering views over the city or the park. Take your time to unwind at the restaurant VistaBar & Lounge and recharge your body and mind in the Health & Fitness Club with half-olympic indoor pool overlooking the park. ... more   less 
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Also Known As:
Hilton Frankfurt Hotel Frankfurt
Hilton International Frankfurt
Frankfurt Hilton International

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