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All reviews business park business area tram stop close to the airport city centre buffet breakfast s bahn air conditioning internet lobby stube euros taxi gym germany convention furnishings
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Reviewed 7 March 2017

for business travelers, yuck. bad power options, bad options for airport early departure, lack-luster executive lounge (blah). and there seems to be a pattern from management to ONLY respond to good reviews... how odd, and sad. I won't stay here again.

Stayed: March 2017
1  Thank George D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 8 March 2017

Dear Mr. George D,

Thank you very much for evaluating our hotel. Your opinion is of tremendous importance to us because only if we know the desires of our guests we can consistently improve our services.
We sincerely regret that you have gained the impression, that we only respond to positive feedback. On the contrary, we strive to read and respond to each and every feedback. Unfortunately, apart from this one, we have not yet received any other reviews from you.
Regarding your comments about the power options and the lounge, we will be happy to consider your suggestions for future revitalisation plans.
For early airport departure, we would be happy to assist you in ordering a taxi at any time, as our reception desk is occupied 24/7.
We hope, that we are able to change your mind about revisiting us and are happy to welcome you back at the Sheraton Frankfurt Congress Hotel at your earliest convenience.

Best regards from Frankfurt Niederrad,
Your team of the Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2017

I spend ca. 200 days / year in hotels on business alone, and this Sheraton is just like so many other business hotels from the big chains who have served travelers for decades and show the wear and tear from it.

Service was good at all customer touch-points, they have continued to invest in upgrades for example of the bar / lounge area, but the restaurant area is clearly dated and had a persistent smell to it. The rooms also seem to be well worn, and the entire building could do with a full-on restoration inside and out.

If you are looking for a reasonably priced stay for just a few nights and closer to the airport than down-town then this place fits the bill. Also note that to do anything of interest outside of the hotel will require local transportation as the hotel is in an exhibition / business park area of Frankfurt and well removed from anything otherwise noteworthy.

  • Stayed: February 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank scooby1305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 24 February 2017

Dear Scooby1305,

thank you very much for having taken the time to share your feedback with us.
We are happy, that you have been satisfied with our service.
As the district will develop in the upcoming months and years (about 5000 new apartments will be built, restaurants and bars will follow, a spa is going to be opened soon), also we continue to invest where it's possible.
We hope, that you approve the changings when you visit us next time.

Sincerely,
Your team of the Sheraton Frankfurt Congress Hotel



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2017 via mobile

The conference facility are reasonable but the rooms need modernising and the internet is poor in both the business centre and throughout the residence areas of the hotel. The business buffet lunch was very good but unfortunately the dinner menu is limited and the hotel is a taxi ride from the centre. However, I found the staff to be exceptionally friendly and helpful.

Stayed: January 2017, travelled on business
Thank Krisnkross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 23 January 2017

Dear Krisnkross,

Thank you so much for your recent stay at our hotel and for sharing your feedback with us.

We are pleased to read that you enjoyed your stay and we are especially proud of your comment about our staff. It is our aim to deliver the best guest experience during your stay, and we are always happy to assist you with your questions. May we ask whether you have spoken to one of our team members during your stay to get the Internet problem fixed? Sometimes, it is just a simple setting that can easily be adjusted. Please do not hesitate to contact us at any time if there is anything we can assist you with.

We look forward to welcoming you back again in the near future.

Warm regards from Frankfurt.
Your team of the Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2017 via mobile

Salem was an awesome bartender great service it was new years and she did an awesome job for how busy it was the cigar bar was great I will definitely return and recomend to my family friends and colleagues

Stayed: January 2017, travelled on business
Thank RobS3798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 2 January 2017

Dear Rob,

thank you very much for your great feedback. We really appreciate the time you have spend to let us know about your stay.
Maybe there is a misunderstanding - we do not have a female bartender named Salem and our bar is less a sports bar than a lounge bar. Is it possible, that you meant the Sheraton Airport Hotel Frankfurt, our sister hotel?
However, we hope, that you have had a wonderful start in 2017. We would be really happy to welcome you here some day this year.

Best regards,
Your team of the Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2016

It has been a while I was not staying at this nice property, basically because is a bit away from my normal activities while in Frankfurt, but I really enjoyed my last stay.

Rooms are quite comfortable and they have some with a balcony with gorgeous views to the black forest at the back of the hotel, a mix between the business and buildings area and the beautiful German country side, very refreshing.

their breakfast buffet is awesome with great and wide range of choices for a powerful starting.

The Staff are so friendly and accommodating with a friendly smile, something I do appreciate the most.

Room Tip: "Rooms with balcony enjoy of wonderful views"
  • Stayed: November 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
4  Thank idrovoviva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this reviewResponded 27 December 2016

Dear idrovovia,

thank you so much for your positive feedback. We are very happy, that you have enjoyed yet another stay and would like to thank you for sharing your experience with others. Especially the part regarding our employees makes us very proud.
Please know, that we are always open towards constructive feedback. If there is anything we can do to achieve full points, to make your next stay even more memorable or if there should be anything special you need, please let us know immediately. We will do what we can, to assist you.
We hope, you had a pleasant christmas time and wish you a very happy new year.

Best regards,
Your team of the Sheraton Frankfurt Congress Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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