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“Nice new hotel”

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Holiday Inn Express Frankfurt City Hauptbahnhof
Ranked #49 of 269 Hotels in Frankfurt
New Delhi, India
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Nice new hotel”
Reviewed 28 January 2012

A very new and good hotel. Walking distance to the train station- even in January cold we didnt have much difficulty in walking down till the station. And- this is actually on the other side if the red light district- so we found the location quite good.The few points for this hotel:
- no restaurant in hotel, the dining area is only for breakfast
- no mini bar in room
- no bath tub, though the bathing area is quite ok, and seperate from WC
- Big, spacious rooms- specially from European standard
- Internet even though chargeable- really cheap- 1 euro/ half hour or 5 eur/day.
- no fancy breakfast, but good enough to fill in and start your day. For free- this is good enough really.
- walking distance to the main train station, and NOT in the direct viscinity or red light area.
- no business centre, if you need any print outs- mail them to hotel staff and they print it through their computer

Could have given it much better rating, except for the fact that when i checked in, the lady at the reception really irritated me off! She started asking me Eur 25/day (for 7 days) more money for the 3rd traveller, while I had already booked the rates for a triple room!! Even showed her the copy of the letter issued by her hotel staff.... But she was adamant and all three of us had to wait until I took out my laptop, searched through all the previous mails and finally had to show her the copy of the booking with the rates details. All this took nearly 20-30 min, while my parents kept waiting! When I reflect back, I think if she had doubt, may be she sould have checked us in the room and adviced me to clear this matter later- it could have been much more smooth and convinient that ways.

Though I must admit, apart from this one instance during check in, the staff was in general nice. I suggest keep all- each and every page of you booking confirmations handy while entering this hotel. Else you never know what they may be upto!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ragz_mln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, 9 March 2012
Dear Tripadvisor – User,

We greatly appreciate the kind feedback and for sharing it with the Tripadvisor community.
We hope you enjoyed your time in Frankfurt and that you always had a comfortable room to come back to after your daily activities.
Our entire staff works around the clock to ensure our guests receive the best value for their money, which translates into quiet and comfortable rooms, friendly service and a good breakfast. Holiday Inn Express has to adhere to certain standards, that is one of the reasons why we do not have a restaurant on side or a mini bar in the rooms. But there are lots of very good restaurants, just a few steps away.
I am very sorry to hear about the complications you had at check in, and I agree with you when you say that it could have went much more convenient. Please apologize for this avoidable delay during the check in phase. We sincerely hope you get a chance to stay with us again and we wish you safe travels.

Best regards,

Sandra Diodati
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Auckland Region, New Zealand
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 January 2012

We stayed here for 2 nights in the new year. It is a very new hotel and we had a very large room. We found the room to be clean and quiet.
The breakfast was good and we especialy liked the free internet. Great location for the trains and easy walking distance to centre of town about 15 minute walk.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, 9 March 2012
Dear Tripadvisor-User,

Thank you very much for taking the time to share your experience with us, we hope we exceeded your expectations.
We are happy to see that our hotel fit your needs and that you loved our breakfast buffett.
In general it is to say, that WiFi is not free at our hotel we do charge a small fee for it. For our gold and platinum members though, we offer it for free. The hotel is almost located in the middle of the city center and a very good starting point to get to the main station, the old town or the shopping district.
It would be great if you’d choose the Holiday Inn Frankfurt City Hauptbahnhof for your future accommodation trips to Frankfurt.

Best regards,

Sandra Diodati
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 January 2012

This is a good low cost central hotel; beware I have stayed there over the last 6 months and the internet connection is terrible! Nearby is very good Turkish restaurant Merquez - a few steps away and a really nice bar across the road called Plank

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DoctorRichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, 9 March 2012
Dear Tripadvisor-User,

We’d like to thank you for staying with us and becoming a regular guest for the past 6 months.
We really do appreciate you mentioning the issues with the internet connection.
We all want to ensure our guests satisfaction and there is nothing more rewarding than getting positive feedback, so we are very keen to solve the problem as soon as possible. This part of Frankfurt is very famous for good oriental restaurants and bars and it was not the worst choice to go to this turkish restaurant.
Thank you again for sharing your comments with other travelers and we hope you get a chance to stay with us again soon.

Best regards,

Sandra Diodati
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 January 2012

I recently stayed in this hotel and have to say that I was happy enough to re-book for my next trip here. The rooms are comfortable, but nothing fancy. Internet access is a bit hit and miss and not due to WiFi signal levels - rather due to appalling bandwidth available!

Staff are not overly friendly, but on the whole they seem to get things done.

I have had several cold showers there though, due to a problem with the hot water, but I've been assured that this will be fixed in the near future.

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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnL1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, 9 March 2012
Dear Tripadvisor- User,

Thank you so much for taking the time to share your experiences with us.
We want to apologize for the inconvenience you had during your stay, with our water issue.
Our heating system broke down, and we didn’t expect it to be in such a dimension. Meanwhile we fixed the problem and the heaters are working fine, that way you do not have to take a cold shower during your next visit. We will switch our internet provider in the next future to promise you and our other guests to get a faster connection by higher bandwidth.
We really hope to welcome you back soon.

Best regards,

Sandra Diodati
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malta
Level Contributor
345 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed 14 January 2012

Stayed three nights at this hotel from the 5th to the 8th of January. Had a room on the top floor which was clean and spacious. It also had a room safe and a fantastic roomy shower. The airconditiong worked well too! Staff were welcoming and unobtrusive. The card system used to open doors and operate the lift (elevator) worked well too!
Was staying at the hotel with one child and although we did not traipse the area late at night whenever we walked back from the station as late as 9pm on two occasions and as early as 6am on leaving, we never felt threatened in any way! As has been previously noted the hotel is 5 minutes away from the main train station. The area round the hotel borders the financial district on one side, but the hotel is on a road which has an Italian restaurant, a Mediteranean/Turkish restaurant, and a kebab place on the corner. There is also a green grocer next door. I cannot recall much more!
Breakfast is continental and consists of self service coffee and tea, orange juice or multivitamin. They had four kinds of cereal, four kinds of yoghurt, grapefruit segments, around four kinds of cold meats, sliced cheese, hard boiled eggs, two kinds of bread rolls (brown or white), sliced bread if you're into toast, obviously butter, some low calorie spread, four kinds of jam, nutella, croissants, pain au chocolat and fresh fruit which were mostly apples and bananas. I'm sure I left out mentioning some prepacked German breads but that's about it, and we found it more than adequate! Breakfast opens from 6.30 a.m which is ideal if you're leaving early!
Although different people have different requirements we chose this hotel on the premise that it was centrally located and close to the station and it served its purpose really well!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXFRAAD, Guest Service Manager at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, 9 March 2012
Dear Tripadvisor-User,

We are incredibly grateful for your review and for choosing our hotel for your trip.
It’s always a pleasure having new guests stay with us and we do everything we can, to encourage them to stay with us again. We realize that there are numerous choices for accomodations here in Frankfurt and we are honoured that you chose our hotel.
It’s great to hear that you liked our breakfast. We strive to offer the best service and value to our guests and we never settle for “good enough”.
Like you said, the hotel is located close to the Frankfurt bank and business district, so it is great that the location was convenient for your personal daily activities. It is really good to hear that you enjoyed the whole hotel package.
We hope you’ll get a chance to stay with us again.

Best regards,

Sandra Diodati
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Frankfurt City Hauptbahnhof

Property: Holiday Inn Express Frankfurt City Hauptbahnhof
Address: Elbestr. 7, 60329 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt > Bahnhofsviertel , Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#34 Luxury Hotel in Frankfurt
#35 Romantic Hotel in Frankfurt
#55 Business Hotel in Frankfurt
Price range (per night): ₹ 5,624 - ₹ 14,610
Hotel Class:4 star — Holiday Inn Express Frankfurt City Hauptbahnhof 4*
Number of rooms: 116
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Frankfurt City Hauptbahnhof. In the heart of Frankfurt, next to the “main station Frankfurt“, the new Holiday Inn Express Frankfurt City Hauptbahnhof Hotel recently opened in March 2011. Just a few minutes walk to the city centre and famous sights of Frankfurt like the Opera Frankfurt, the Staedel Museum, the German Museum of Architecture, the Goethe House or St. Leonhards’ Church. The Holiday Inn Express Frankfurt City Hauptbahnhofis the perfect place to stay to discover the famous business city Frankfurt am Main. Our 116 comfortable air-conditioned, non smoking bedrooms, with flat screen colour TV, offer a telephone, a safe, high speed Wi-Fi internet connectivity, hairdryer and tea and coffee making facilities. Our continental breakfast buffet is included. We have integrated the dynamic philosophy of the Holiday Inn Express brand into the meetings sector and look forward to your request for a professionally run conference. 1 modern meeting room, 25m² with air conditioning is available for your meeting.We are looking forward to your visit at the Holiday Inn Express Frankfurt City Hauptbahnhof! ... more   less 
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Also Known As:
Holiday Inn Express Frankfurt City Hauptbahnhof Hotel Frankfurt

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