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“Food Good but Service Not Good!”
Review of Tai Tan

Tai Tan
Ranked #1,230 of 4,098 Restaurants in Hamburg
Cuisines: Asian, Thai
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 16 August 2017

For almost two decades, Sala Thai used to be one of the best Thai restaurants in Hamburg. But in the recent years, cooks seem to have changed and the quality of food has deteriorated. So my wife and I have been looking for an alternative. We discovered Tai Tan. We visited several times. The food is good. Sadly, the service is bad. The waitresses make an impression of stern matrons in a Catholic boarding school. One also got a feeling the waitresses were not all too keen in taking orders.

    • Value
    • Service
    • Food
Thank Dorji W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (191)
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3 - 7 of 191 reviews

Reviewed 9 June 2017

the food was ok, the atmosphere lovely, but the 2 servers in an almost empty restaurant at lunch while not actively
hostile looked so angry and unhappy I was very sorry we didn't leave immediately after entering. Hadn't realized how difficult it would be to be either ignored or glared at for a (very short) meal, but we were and it was. Been to Thailand many times, and love the food and culture;this type of attitude is just so alien to everything that makes the country so appealing

Thank bigtimegypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2017

We walked into the restaurant and asked for a table for 2. The waitress asked us to 'wait here' and then shouted from the other side of the restaurant to come and sit down. Not a warm Thai welcome that we had expected.
Menus were placed on the table and there was no dialogue. Our order was taken as if we had offended someone - the waitress did not care to explain the platter but simple said its number 2, 4, 5 and 9 together.
Later we asked for a wifi password as we could see the restaurant was listed under possible connections. One waitress just said 'I don't know the password' and walked away. The next one just belted out the password at us and walked away.
The food was okay. Only the chicken was dry and cold but otherwise it was tasty.
No one checked on our table, not that we expected it, but they missed out on making more money from us as we would have probably ordered more drinks and food.
Not a single smile was seen from any of the staff even though they went to the trouble of wearing a nice uniform and had lovely hair and make up.
Its the first time in a long time we did not leave a tip. We were not thanked nor farewellend and it really was the worst customer service experience!

    • Value
    • Service
    • Food
Thank FlyingTravelBug84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2017 via mobile

Always happy to come back here. and the food is very delicious and nice to talk with waitresses here

Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2017 via mobile

We ordered Green Thai curry, the dish was really good. The ambience of the place is great too. However, our experience was awful, we will never visit this place again. The staff is cold, the male staff greeted us well, however the female staff had a lot of attitude. We asked for water as the curry was way too spicy and she frowned as if we had asked for weed.

Not recommended at all !! You can go if you want to get a feel of bad customer service.

Thank SKataria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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