Just stayed for 2 nights to watch the Berlin Marathon. Excellent room and facilities and fantastic location in terms of centrality and closeness to public transport links. Have no complaints about that.
But on our second night there, our room key failed and as it was after 5pm, there is no-one on site to help you. It took help from the restaurant next door and several expensive phonecalls to get hold of someone, and an hour's wait for a 'just coming' security guard to issue us with a new key. Not the best experience after a day's sightseeing with a 7 year old in tow.
Reasonable apology and 10% discount given (after prompting) although maintained the line 'it's a boarding house so no need for manned reception' - given our experience, they need to ensure at least a night porter or someone is available at all times. SImply unacceptable service. I'd think twice about staying there again in case of any problem arising - which is shame because everything else was just perfect.
- Official Description (provided by the hotel):
- These spacious apartments in central Berlin feature free WiFi, a kitchenette and a balcony or conservatory. They are a 2-minute walk from the Friedrichstraße shopping street and the beautiful Gendarmenmarkt square. Renovated in March 2014, Clipper City Home Apartments Berlin include a living room with a flat-screen TV and a Bose stereo system. A kitchenette and Nespresso coffee machine are also provided. The apartment building has an underground garage. From here, an elevator takes you directly to your studio or apartment. All accommodation is completely non-smoking. A concierge service is available and a small Italian breakfast is served in the Italian restaurant, located in the same building. The apartment building also features a fitness and sports club and sushi bar. The Unter den Linden boulevard is a 3-minute walk away. Buses run directly to Zoologischer Garten from there. Mitte is a great choice for travellers interested in history, museums and architecture. This is our guests' favourite part of Berlin, according to independent reviews. This property is also rated for the best value in Berlin! Guests are getting more for their money when compared to other properties in this city. ... more less
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- Also Known As:
- Clipper City Home Hotel Berlin