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“Excellent room and location but severe lack of service”
Review of Clipper City Home

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Clipper City Home
Ranked #1 of 349 Speciality Lodging in Berlin
Certificate of Excellence
Hampshire
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent room and location but severe lack of service”
Reviewed 26 September 2011

Just stayed for 2 nights to watch the Berlin Marathon. Excellent room and facilities and fantastic location in terms of centrality and closeness to public transport links. Have no complaints about that.

But on our second night there, our room key failed and as it was after 5pm, there is no-one on site to help you. It took help from the restaurant next door and several expensive phonecalls to get hold of someone, and an hour's wait for a 'just coming' security guard to issue us with a new key. Not the best experience after a day's sightseeing with a 7 year old in tow.

Reasonable apology and 10% discount given (after prompting) although maintained the line 'it's a boarding house so no need for manned reception' - given our experience, they need to ensure at least a night porter or someone is available at all times. SImply unacceptable service. I'd think twice about staying there again in case of any problem arising - which is shame because everything else was just perfect.

Room Tip: Would recommend a superior suite although desperately need A/C installing. Rooms v hot!
See more room tips
  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tired_mum1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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409 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Brisbane, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 June 2011

We are now in our seventies and for the last 20 years we have always chosen a centrally located hotel or apartment when visiting a major city. Generally we have been well pleased by our choices but Clipper City Berlin has been the best. It is in easy walking distance of many of the best attractions and only a few metres from the U-Bahn for transport to Potsdam, Charlottenburg, Spandau etc etc. Our executive apartment was very large, modern and fully equipped and we were within a block or two of the best cafes and restaurants.Staff were friendly and helpful. For pastries etc for breakfast in your room we recommend Lindner 30m away in Friedrichstrasse. You can buy milk in the food department of Galleries Layfayette and the Italian restaurant downstairs at Clipper City is always good for a drink/meal/snack. And all this at a price which is cheap compared with normal capital city hotel prices.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank indooroopilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New South Wales, Australia
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 15 December 2010

We recently spent 4 nights in a Maisonnette suite which included breakfast. The suite was spacious, with the living area upstairs and the bedroom downstairs. The kitchen had 2 hobs and a microwave, dishwasher, small fridge and a good supply of china and cutlery, which was fantastic. Breakfast at the restaurant downstairs was basic with little variety or choice. However, the Sunday breakfast, at another venue, provided more choice and was very popular. Service comprised the reception staff, no housekeeping service, but our towels were changed one day. I agree with previous reviews about the heating - far too hot! We turned our heat off and opened the doors to cool down...it is worse in the hallways!

The location is great - close to shops, sights and transport. The weekend transport ticket for 2 Euro was fantastic value. Like others we took the 100/200 buses, but they were very crowded - we found the trams a better option.

The little Japanese restaurant around the corner (down the service lane between VW dealership and H&M) was most enjoyable and inexpensive. Also the Christmas market at Gendarmenmarkt and Schloss Charlottenburg were worth the visit.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank winsome_wanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2010

The Location is great. Many sightseeing spots and shops like H&M & ZARA are just next door. Needless to say, living around the Friedrich Street is such a pleasure. The room is also huge and comfortable. If the wireless internet is free and towels can be changed everyday, this hotel would be perfect.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank weirdtramp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
1 review
Reviewed 4 October 2010

great location and spaceous room some of the furniture in our room had pieces of wood missing carpet looking tired. Fridge did not work properly.I-pod did not work but was fixed.Badley needs air/conditioning room too hot even with a window open and fan on.Bath very high and slippy underfoot no bathrobes had to payextra for them.No oven but a microwave too high in wall unit also crockery and utensils too high in cupboards.Tv only had 4 englsh channels but it says satalite tv.Reception information very poor on sightseeing /booked a taxi twice at wrong time for us/and they locked us out our room as they checked us out a day early. There are no smoke alarms in the rooms which with having cooking facilitys I think is a major safety issue

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackatack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clipper City Home

Property: Clipper City Home
Address: Behrenstr. 47, 10117 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Mitte
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #1 of 349 Speciality Lodging in Berlin
Price range (per night): ₹ 7,072 - ₹ 17,897
Hotel Class:4 star — Clipper City Home 4*
Number of rooms: 59
Official Description (provided by the hotel):
These spacious apartments in central Berlin feature free WiFi, a kitchenette and a balcony or conservatory. They are a 2-minute walk from the Friedrichstraße shopping street and the beautiful Gendarmenmarkt square. Renovated in March 2014, Clipper City Home Apartments Berlin include a living room with a flat-screen TV and a Bose stereo system. A kitchenette and Nespresso coffee machine are also provided. The apartment building has an underground garage. From here, an elevator takes you directly to your studio or apartment. All accommodation is completely non-smoking. A concierge service is available and a small Italian breakfast is served in the Italian restaurant, located in the same building. The apartment building also features a fitness and sports club and sushi bar. The Unter den Linden boulevard is a 3-minute walk away. Buses run directly to Zoologischer Garten from there. Mitte is a great choice for travellers interested in history, museums and architecture. This is our guests' favourite part of Berlin, according to independent reviews. This property is also rated for the best value in Berlin! Guests are getting more for their money when compared to other properties in this city. ... more   less 
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Also Known As:
Clipper City Home Hotel Berlin

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