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“Male staff is out of CONTROL!”

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Heart of Gold Hostel
Ranked #13 of 357 Speciality Lodging in Berlin
Certificate of Excellence
Reviewed 2 October 2011

It started out to be a nice place to stay in but the staff working the reception were extremely RUDE on several occasions. The staff do not appear to be aware of the limits of a staff-guest relationship.

I was staying with a visiting female friend and it was unusual to see that the male staff was constantly trying to hit on her at the tables with free drinks whilst trying to man the reception at the same time. He even refused to serve beer to a male friend who he probably saw as competition citing some strange service break. I have NEVER heard of a service break at 9:45pm!

It seems that many of the male staff do their hostelling duties against their conscious will and are holding on to their jobs in the desperate hopes of trying to bed travelling female guests.

Is this a hostel or a pick up joint for the male staff?

This COULD be a nice place to stay but the staff and their overwhelming freedom to interfere with the activities of the guests is simply unacceptable.

  • Stayed: October 2011, travelled solo
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Reviewed 1 October 2011

liked all in the hostel stayed there for 3 days with friends and i wish i were there more

Room Tip: very good hostel
  • Stayed: September 2011, travelled with friends
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Thank artium123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2011

This hostel was not the best that we stayed at on our Europe trip (or even in Berlin), but it was good enough. I could be fine staying here again but it wouldn't be my first choice. We stayed here because we booked the day of, and it was the best one available (based on TripAdvisor reviews).

Cost - Decent hostel for the money

Service - Average. They were nice but I don't think they'd bother to go out of their way to help out. Definitely a 'you get what you pay for' kind of place.

Wifi / internet - This sucked. We got no service in our room and had to go to the lobby to connect. They did have a few computers in the lobby you could connect to for 10 minutes if needed. The day we checked out the Wifi was down completely - even in the lobby - and when I told them about it they just said 'oh well'.

Rooms - Very small room with a bunk.

Cleanliness - The rooms were clean enough but nothing special. I still slept in my Cocoon liner as an extra layer to protect me from their sheets, pillowcase, and covers.

Bathroom - I didn't feel like it was clean enough for me to walk barefoot, so I even showered with flip flops. And the shower was a pain. It shuts off every 5-10 seconds and you have to push it on again. Maybe it's the hostel's way of saving on water costs but it made for a miserable shower.

Location - Right downtown and a few blocks from a metro station.

  • Stayed: September 2011, travelled with friends
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Thank Machismo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2011

Clean, quiet, good breakfast, nice people.
Certainly I would stay again.

  • Stayed: October 2010, travelled solo
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Thank lion27fly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2011

I was on a week's trip to Leipzig and my brother booked our accomodation at a short notice for a night's stay at this extremely friendly place.We booked two single rooms and were instantly upgraded to twin rooms -a good value for money ,got even better. The place is a walking distance from few main attractions of Berlin.Staff very friendly,knowledgable,efficient and helpful. Rooms clean and tidy. Reception/ Bar area informal and one can linger on as long as one wishes. Will certainly recommend to anyone and return ..well done .Danke shun !

Dr. Shibashish Giri,Leizig University /Sanjay Kaul , Melbourne, Derby

  • Stayed: June 2011, travelled with family
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Thank MOKSHA2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heart of Gold Hostel

Address: Johannisstr. 11, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Hotel Style:
Ranked #13 of 357 Speciality Lodging in Berlin
Price Range: ₹ 1,086 - ₹ 9,621 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Heart of Gold Hostel 1.5*
Number of rooms: 40
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Also Known As:
Heart Of Gold Hotel Berlin

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