The room is big, clean, and comfortable. I had three main issues with my experience:
1) Horrible staff - The staff was extremely rude to me
2) Hotel is trying to "cheat" - I felt like they were trying to "cheat" me at all times. For instance, Check in is at 3:00pm and I arrived at 1:00pm and they wouldn't let me check in that early. I have never been to a hotel that wouldn't accommodate someone in that way. The second way I felt they were trying to cheat me was when they acted as if breakfast wasn't included with my room. I had paid for a room that included breakfast. The third way I felt they were trying to cheat me was with their so called free massages. The hotel offers free massages on Tuesday (big promo on the website) and when I made inquiries I felt that they were trying to hide that it existed and otherwise tried to discourage me from taking advantage of the service.
3) You have to pay for internet - Come on, we are in 2012. Enough said.
- Official Description (provided by the hotel):
- The Mercure Hotel & Residence Berlin Checkpoint Charlie is located in the historic centre of the town and offers 139 spacious rooms, suites and apartments ( 30m² - 80m² ). Most of them have a balcony. Here you will be living in a particularly exclusive location, right by the former Checkpoint Charlie and near to the shopping stretch of Friedrichstrasse and Gendarmenmarkt. Our hotel provides a breakfast restaurant, wine garden, Checkpoint Bar, 24 h sauna, gym, sundeck and garage. ... more less
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- Also Known As:
- Mercure Hotel And Residenz Berlin Checkpoint Charlie
- Mercure Berlin