We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Great space, decent location, horribly treated by staff” 3 of 5 bubbles
Review of Mercure Hotel & Residenz Berlin Checkpoint Charlie

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Mercure Hotel & Residenz Berlin Checkpoint Charlie
Ranked #34 of 662 Hotels in Berlin
Certificate of Excellence
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great space, decent location, horribly treated by staff”
3 of 5 bubbles Reviewed 10 March 2012

The room is big, clean, and comfortable. I had three main issues with my experience:

1) Horrible staff - The staff was extremely rude to me

2) Hotel is trying to "cheat" - I felt like they were trying to "cheat" me at all times. For instance, Check in is at 3:00pm and I arrived at 1:00pm and they wouldn't let me check in that early. I have never been to a hotel that wouldn't accommodate someone in that way. The second way I felt they were trying to cheat me was when they acted as if breakfast wasn't included with my room. I had paid for a room that included breakfast. The third way I felt they were trying to cheat me was with their so called free massages. The hotel offers free massages on Tuesday (big promo on the website) and when I made inquiries I felt that they were trying to hide that it existed and otherwise tried to discourage me from taking advantage of the service.

3) You have to pay for internet - Come on, we are in 2012. Enough said.

  • Stayed March 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Trish L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,986 reviews from our community

Traveller rating
    1,729
    1,095
    130
    19
    13
See reviews for
752
1,066
328
493
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (262)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Sofia, Bulgaria
Level Contributor
60 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 10 March 2012

well, the title says it all. The location could have been more central so that's why I do not rate it excellent

Stayed April 2011, travelled with friends
Helpful?
Thank Yavor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami
Level Contributor
63 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 7 March 2012

decent rates, good breakfast (better tahn regular european standards)
ample room, many channels to watch, sauna, etc
attentive staff

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JackGMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 5 March 2012

Pros: Great location next to checkpoint charlie and easy access to Berlin public transportation. Received a free upgrade to a suite and had a two floor room and two bathrooms. Wonderful modern design which nice features and a great coffee maker for both espresso and americano. Very friendly and helpful staff. Room was clean, comfortable, and quite.

Cons: Only complaint was a shortfall on my part, I failed to inquire on the cost of the breakfeast buffet not sure that it was or wasn't included. The buffet was perfectly good but not what I would say great. Problem was found out at checkout it was 17 euros! Everything else in the hotel was great, but the surprise at checkout wasn't, but I should have asked.

  • Stayed November 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, England, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 24 February 2012

We stayed in the Mercure Checkpoint Charlie hotel for one night. The room was large, well equipped and spotless. Right next to Checkpoint Charlie, and only a fifteen minute walk from the Brandenburg gate. Would definitely recommend.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lesal64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Berlin hotels
Mitte
Adina Apartment Hotel Berlin Checkpoint Charlie
Mitte
Novum Select Hotel Berlin The Wall
Mitte
The Mandala Suites
The Mandala Suites
#9 of 662 in Berlin
4.5 of 5 bubbles 688 reviews
Show Prices
Show Prices
Show Prices
Mitte
Adina Apartment Hotel Berlin Hackescher Markt
Mitte
COSMO Hotel Berlin Mitte
COSMO Hotel Berlin Mitte
#48 of 662 in Berlin
4.5 of 5 bubbles 928 reviews
Mitte
Adina Apartment Hotel Berlin Mitte
Show Prices
Show Prices
Show Prices

Been to Mercure Hotel & Residenz Berlin Checkpoint Charlie? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Mercure Hotel & Residenz Berlin Checkpoint Charlie

Property: Mercure Hotel & Residenz Berlin Checkpoint Charlie
Address: Schuetzenstrasse 11, 10117 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Suites Wheelchair access
Hotel Style:
#18 Spa Hotel in Berlin
#25 Family Hotel in Berlin
#31 Luxury Hotel in Berlin
#36 Business Hotel in Berlin
#43 Romantic Hotel in Berlin
Price range (per night): ₹ 6,205 - ₹ 13,122
Hotel Class:4 star — Mercure Hotel & Residenz Berlin Checkpoint Charlie 4*
Number of rooms: 136
Official Description (provided by the hotel):
The Mercure Hotel & Residence Berlin Checkpoint Charlie is located in the historic centre of the town and offers 139 spacious rooms, suites and apartments ( 30m² - 80m² ). Most of them have a balcony. Here you will be living in a particularly exclusive location, right by the former Checkpoint Charlie and near to the shopping stretch of Friedrichstrasse and Gendarmenmarkt. Our hotel provides a breakfast restaurant, wine garden, Checkpoint Bar, 24 h sauna, gym, sundeck and garage. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda and ACCOR so you can book your Mercure Hotel & Residenz Berlin Checkpoint Charlie reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Hotel And Residenz Berlin Checkpoint Charlie
Mercure Berlin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing