Due to unforeseen and unpredictable circumstances, I had to cancel my reservation for October 2012. The trip had been arranged in celebration of my 50th birthday and my 30th wedding anniversary. All of the staff I dealt with at the hotel were extremely understanding about my predicament and went out of their way to try and find me alternative dates for my stay. When the alternative dates fell through (because my airline couldn't agree flight details) the hotel were, again, very sympathetic. The icing on the cake was that, despite having booked and paid in advance a few months ago at a rate which was non-changeable and non-refundable, they gave me a full refund.
I cannot speak highly enough of the staff at the hotel. They were professional to a fault, and my only regret is that I didn't actually get to stay there. Nonetheless, I plan to visit Berlin next year and, simply because of the way they tried to help me, I wouldn't dream of staying anywhere else. I can't wait to go.
- Official Description (provided by the hotel):
- The Pullman Berlin Schweizerhof welcomes you in the centre of the metropolis. Experience the special ambiance of our prestigious hotel with 383 elegant rooms and 18 modern function rooms. Relax in our exclusive Aqua Spa, the biggest indoor hotel pool in Berlin, or enjoy regional and Mediterranean treats. Tourists and business guests both appreciate the location close to the Kurfurstendamm, 3 to 5 km from the central railway station and the exhibition centre. ... more less
- Reservation Options:
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- Also Known As:
- Pullman Berlin Schweizerhof Hotel Berlin
- Accor Berlin Schweizerhof
- Sofitel Berlin