The title of the review says it all. We arrived here having booked a room for three nights and when we tried to check in at reception we were told that the room was not available at this hotel. We were then put into a taxi and taken to another hotel whose name and location we did not know even when we arrived. This hotel was the SIR F.K. Savignyplatz and in fact turned out to be probably the best hotel of our 29 day long trip (we stayed in about 15 hotels). Other reviews suggest that the SIR F.K. Savignyplatz is generally better than the Excelsior and so I would strongly recommend booking this hotel instead. Whilst it could be argued that this is not a proper review as we did not stay there I can say that the reception service was not great and that we were relying on this hotel as one of the hotels where we could make use of the laundry facilities however we found that the prices were rather high for example: handkerchief = €1.80, pair of socks = €2.50 and pair of underpants = €3.20.
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