I stayed here on NYE. The hotel is clearly extremely well managed and staffed, with everyone very friendly and helpful. You never had to wait more than a few seconds for a lift. Common areas were good - the lobby with deep sofas and scattered books was welcoming and a great place to relax and meet up. I enjoyed the calm of the bar, and the great pianist, after walking through the war-zone that is Berlin on NYE. There were always sweets or fruit or doughnuts (berliners?) at reception, and the receptionist and concierge were very helpful with suggestions and advice. You certainly feel special here, as a guest.
The breakfast buffet, included in the room price, was truly awesome, and I'd recommend it to non-guests too, since the breakfast room has a lovely view over the zoo. I didn't try out the pool/spa but staff pointed it out to me in case I wanted to use it.
I had a single room which was disappointing in two ways: the woodwork (especially the desk area) was chipped and looked cheap, and there were hardly any electric sockets, particularly by the desk. I had to shift the heavy desk and unplug the TV to plug in my laptop, and there was no sensible place to plug in the room kettle apart from putting it on the floor which didn't seem particularly safe. That, and the high cost of internet access (17 euros a day for leisure use, higher for business) led me to believe that the hotel needs a redesign to cater properly for the digital age. Apart from that the room was great - comfortable, clean, well-equipped - and I slept well.
I would happily stay again, certainly for the price we paid which was a steal for NYE (booked a couple of months in advance). I would, however, try to have a better plan for data access. My mobile wifi provider had let me down, and I refused to pay 17 euros for in-room internet access, so I felt a bit isolated from the digital world. If your company is paying, fine. If not, investigate alternatives in advance.
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