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“Another wonderful stay”
Review of Axel Hotel Berlin

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Axel Hotel Berlin
Ranked #185 of 635 Hotels in Berlin
Reviewed 25 April 2012

My partner and I just returned from another great stay at the Axel. We were so pleasantly surprised to find that Sherry Vine was performing at the hotel. Her show was fabulous. As usual, the staff was wonderful...friendly and helpful as always. I would not stay any place else in Berlin.

  • Stayed: April 2012, travelled as a couple
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Thank Snarfdoog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this reviewResponded 26 April 2012

Hi Snarfdoog, thanks again for your great comment here on Tripadvisor. It is always a pleasure to see that our guest are happy and that we reached our goal. Sherry Vine is Amazing and we are also always happy to have her here in the Hotel for a Show. We are all looking forward to see you in the near future. Best regards, Oliver Boehme, General Manager, Axel Hotel Berlin

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812 - 816 of 1,696 reviews

Reviewed 23 April 2012

An excellent location for seeing the sites of Berlin but we were disappointed by the hotel. The room, even though we stayed in a junior suite was lacking in the basics ie iPod dock, free English speaking TV channels, effective air-con and was not as clean as it should have been.

Major annoyances:
House keeping, on check-in we had to wait until 15:30hrs for the room and on the Saturday our room wasn't cleaned until 19:00hrs!
House music at breakfast, I mean come on, is boom boom boom really necessary?
The overall dirtyness of the spa area, the hot tub, hmmm, cold and the sauna too small.
We couldn't get a wifi signal in our room (3rd floor) but it was free, as it should be as the hotel is not cheap.

On the plus side, the staff, very welcoming and friendly. Overall the lack of attention to detail made for a rather average experience.

  • Stayed: April 2012
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Thank TUC10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this reviewResponded 25 April 2012

Dear TUC10, thank you for your comment on Tripadvisor. I m sorry that we couldnt reach your expectations. I m sorry that it took so long with your roomcleaning. I will figure out what happend during your stay. About the music belong to our concept and i think that everyone has their own opinion.Our Whirlpool has a temperature of 36C which is the regular temperature in a Jacuzzi and is under control every day. But i like to thank you for comment about the staff, this is always important to improve our service. I hope that you will give us another chance in the future. Best regards, Oliver Boehme, General Manager Axel Hotel Berlin

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Reviewed 23 April 2012

This is a hotel for people who like form over function. A few examples:
The first morning there was a lot of noise in the corrider from cleaning or service persons (hoovering?!).
The shower head was so big (or the cabin so small), that it was impossible to find a place out of the shower.
The light buttons were dark, like the walls and the rest of the interior, so it was hard to find the switches. Furthermore, there was no indication on or logic behind the switches. So each time, you had to find the switches again and try them all to see which was the right one.
The space between the foot end of the bed and the (round!) wall would have been barely enough to pass inattentively without the TV; with the mounted flat screen you really had to pay attention when passing.
WiFi was free, but then the hassle with the log-on screen, usernames and passwords. Only valid for 24 hours and we stayed 3 nights. Why not just a password?!
Several times the cleaners were already close too being in our room, when we were still in bed. The red wine I took from the mini bar was not replaced by a new one. A glass had a crack and they had me get a new one myself.
There were just too many small and less small things, which made this hotel less enjoyable than expected,

  • Stayed: March 2012, travelled as a couple
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Thank kn0kki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this reviewResponded 25 April 2012

Dear kn0kki, first of all i like to thank you about your review here on Tripadvisor and in the same time i m sorry that we didn`t reach your ecpectations. We are always trying to offer the best guest service. I m sorry for the Houskeeping which start 9am by the way, we are trying to dont disturb our guest but on a certain point we have to start with the Cleaning.I m agree with the W-Lan but we change our system with free Internet for some month and try to find a change of the system as well ,but this is in the moment not possible. But we are working on that.About the black color i cant do anything anymore because it belongs to the Design. Again i have to say sorry that you didn´t found what you are looking for but i hope that you will give us another chance. Best regards, Oliver Boehme, General Manager, Axel Hotel Berlin

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Reviewed 19 April 2012

It is a Hetero friendly Hotel because officially it is a gay Hotel - when we where there, me and my wife we wanted to experience that kind of hotel and 4 gay friends from Brazil choose that hotel too.
Service is great, price was okay, we book trough a internet hotel booking system - we payed for breakfast at the hotel but the choice is not so great, most guest just walk over the street to a near coffee shop - Internet is free but you have to ask for a code every 24 hour - they have 2 small business center a great sauna and whirlpool - The location is great next to a subway station and the bus line 100 to the city center (that bus line 100 is like a free sightseeing tour) Only problem most guest have is that the shower has a temperature nob that sometimes gez stuck at high temperature so no way to shower without get burned - what we did was before we open the shower we hit hard on that showernob an turned the temperature to low - you see some small numbers from 30 to 58, there is no red or blue sign like everywhere else, then we turned the water on and it was okay - i guess when the cleaning people clean the shower they accidentally turn the nob to very hot water

Room Tip: We stayed at the 4th floor high up because it is a busy street -i guess the back side is better, the...
See more room tips
  • Stayed: April 2012, travelled with friends
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Thank Francis V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this reviewResponded 25 April 2012

Dear elbaron13, thank you so much for your Tripadvisor Review. We are happy that you had a good time with us and we are looking forward to welcome you in the near future. I wish you all the best and send regards from Berlin, Oliver Boehme, General Manager, Axel Hotel Berlin

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Reviewed 15 April 2012

The staff were friendly, relaxed and obliging. We really enjoyed our stay and our room. We had a junior suite (non-smoking) and enjoyed the large bed and spa bath. The location was great too.We had one breakfast at the hotel which was great in terms of food and drink but we both found the incessant house music a bit much on a Monday morning. (And my girlfriend is deaf in one ear!)

Very private, staffed almost entirely by young good-looking men and we hope to return.

Room Tip: Only stayed in one room so... can't really recommend. Rooms appear sound-proofed so I guess that...
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  • Stayed: April 2012, travelled as a couple
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Thank Clareybella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this reviewResponded 18 April 2012

Dear ClareEdd, thank you so much for your Tripadvisor review, we are happy that you had a good time with us so far. We will think about the suggestion with the music and try to find a better solution:-) I hope that you will give us in the near future again the chance to be your Host. Best regards, Oliver Boehme, General Manager, Axel Hotel Berlin

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Additional Information about Axel Hotel Berlin

Address: Lietzenburger Str. 13-15, 10789 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Schoneberg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #185 of 635 Hotels in Berlin
Price Range: ₹ 4,606 - ₹ 15,440 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Axel Hotel Berlin 4*
Number of rooms: 85
Official Description (provided by the hotel):
Located in Schöneberg, the heart of the gay scene in the city, Axel Hotel Berlin is fascinating for its cosmopolitan spirit and delicious, by the careful combination of design and comfort, and for excellent service. The charm and elegant mix of gold on black, overlay and textures make Axel Hotel Berlin a unique space in the German capital. With 87 design rooms, fully equipped to provide guests with maximum confort and a different stay. ... more   less 
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