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All reviewstrain stationold townmain stationgreat locationlook forward to my next visittravel kettlepower outletstourist infohotel is conveniently locatedreception arearooms are basicmajor roadliquid soapvery comfortable stayfront desk staffshower doorfew minutes walk
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Reviewed 28 October 2015

  • Stayed: October 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibisNUEHBF, General Manager at Ibis Nuernberg Hauptbahnhof, responded to this reviewResponded 1 November 2015

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Reviewed 19 October 2015

  • Stayed: October 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 29 September 2015

As an Accor Advantage member, I tend to stay in their properties for short stays in overseas city locations, especially as these tend to be located centrally and close to the train stations (this is important to me). This hotel was no exception, no surprises, it ticked all my requirements: central location, clean, quiet, lots of hot water, good bed, nice breakfast. The room we stayed in was actually a bit larger than the usual Ibis rooms, but the toilet/shower room was predictably a squeeze. Nevertheless, we had a comfortable stay as one would expect. However, the front desk staff varied from extremely kind to totally indifferent, and the free wi-fi in my room was far from useful (over two days I had to log in about 16 times - when I queried this at the front desk, I was made to look foolish; I know computers, it was their problem not mine. The promised 'premium wifi' access certainly did not live up to expectations! It was seriously frustrating. Even when there was a signal, access was so slow and dropped out, I had to stand in the hallway opposite the router several times just to send an email! I've stayed in many European hotels on this trip and this was the lousiest hotel wifi ever). So, on balance, this is a good place to stay for a few nights but be prepared for a few irritations.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank geckopoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisNUEHBF, General Manager at Ibis Nuernberg Hauptbahnhof, responded to this reviewResponded 7 October 2015

Dear guests,

Thank you for taking the time to tell us about your experience at the ibis Nuernberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

The General Manager

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Reviewed 28 September 2015

  • Stayed: September 2015, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibisNUEHBF, General Manager at Ibis Nuernberg Hauptbahnhof, responded to this reviewResponded 7 October 2015

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Reviewed 27 September 2015

This was our 1st Ibis stay, ever. We normally like to stay at small inns & B&B's as we like a more local, less corporate feel. The room was fine, but the bathroom was so small. Additionally, the hallways were horrid. It was white, white, white. No color on any of the walls, and they were scuffed from the maid carts. Additionally there were spills everywhere on the hallway carpets, which were squares and could have easily been replaced by managment.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank LouiseMonroe_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisNUEHBF, General Manager at Ibis Nuernberg Hauptbahnhof, responded to this reviewResponded 29 September 2015

Dear Louise,

Thank you for taking the time to tell us about your experience at the ibis Nuernberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

The General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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